Jordan Rathman
Jordan Rathman at Chevrolet of Culver City

Jordan Rathman | Page 55

Service Drive Manager

Chevrolet of Culver City

6101 W Slauson Ave
Culver City, CA 90230

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4.6
592 Reviews
4.6

592 Reviews

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592 Reviews of Jordan Rathman

July 08, 2021

Dealership Rating
Employee Rating

Jordan my contact was over and above helpful. She made the process seamless and easy. The car came back fixed and I’ve had no further issues. More

by chloejmillar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 09, 2021

Chevrolet of Culver City responded

Thank you for the great feedback! We always aim to provide a five-star service experience and are thrilled to hear that Jordan did just that! We appreciate your business and we look forward to seeing you back again next time! - Customer Service, Michelle M.

July 08, 2021

Dealership Rating
Employee Rating

Excellent service advisor Jordan Rathman. She stuck with the problem of why my engine light kept coming on. She remembered all the details of my case, and would‘t stop working on it until the problem was s More

by Richardwfox
Recommend Dealer
Yes
Jul 09, 2021

Chevrolet of Culver City responded

Thank you for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with Jordan! We're pleased to hear that she was persistent in fixing your problem and getting your vehicle back in tip-top shape. Please let us know if there is anything else we can do for you! - Customer Service, Michelle M.

July 08, 2021

Dealership Rating
Employee Rating

Jordan Rathman gave me exemplary service.I hopefully in the future when my car does get serviced, she will still be available. Thank you Jordan. More

by Astroboyscout71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2021

Chevrolet of Culver City responded

Thank you for the great feedback! We appreciate you taking the time to let us know how our service department is doing. Jordan will certainly be happy to hear your kind words! Thank you for your business and we hope to have the opportunity to serve you again soon. - Customer Service, Michelle M.

July 04, 2021

Dealership Rating
Employee Rating

we came in , we were in a bind and they tried to over charge parts every chance the could ex: OEM Fule lines GMC 2500 hd 2002 diesel $300/400 on line quoted price " No" labor $5000.00. and it went on an More

by dbenci1969
Recommend Dealer
No
Jul 07, 2021

Chevrolet of Culver City responded

Thank you, for taking the time to leave this review about your experience in our service department. We are committed to ensuring that our customers receive great service and excellent prices at our dealership. We're very sorry to hear that your visit fell short of our vision. Please us a call at (424)258-5224 so we can work with you to resolve any outstanding concerns you may have. - Customer Service, Michelle M.

July 04, 2021

Dealership Rating
Employee Rating

Jordan did a thorough job helping with the warranty issues in Service More

by randyharmon11@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The lady that provided the loaner car paperwork.

Jul 06, 2021

Chevrolet of Culver City responded

Thank you! We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs! - Customer Service, Michelle M.

July 03, 2021

Dealership Rating
Employee Rating

In and out quickly, no problems at all with my oil change and tire rotation for my Volt. Love the easy maintenance with electric vehicle. More

by AFNELSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2021

Chevrolet of Culver City responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with an excellent service experience at Culver City Chevrolet. Thank you for your business and we look forward to seeing you back again next time! - Customer Service, Michelle M.

July 02, 2021

Dealership Rating
Employee Rating

I had to go back 3 times to get them to honor my warrantee to get a "check engine" light diagnosed and the repair made. I got different stories from each of the service reps. I am unlikely to purc More

by Srlevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lucio Barraza, Ruben Barrera, Luis Navarrete

Jul 02, 2021

Srlevy responded

My review is my response.

July 01, 2021

Dealership Rating
Employee Rating

Took much longer to get a loaner for me than other dealerships. Fixed my car and Ruben was great in service department. They were busier than normal after internet and phone outage. So they probably a More

by Mike.heiden
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ruben Barrera

Jul 02, 2021

Chevrolet of Culver City responded

Mike, thank you for taking the time to leave us your review, we appreciate the positive rating and your candid feedback. We take customer feedback very seriously and use them to help improve our services. Our goal is always to get our customers back out on the road as efficiently and painlessly as possible. We understand that it took longer to get you a loaner vehicle than we would have liked and are working hard on internal improvements to prevent such hold-ups in the future. Thank you for your business and we hope you continue to choose us for all of your vehicle needs in the future. - Customer Service, Michelle M.

Jul 02, 2021

Mike.heiden responded

Will be back Michelle. Thank you.

June 29, 2021

Dealership Rating
Employee Rating

They let the air out of my Silverado's tires! My truck uses LT (Light Truck) tires, which (according tot he owner's manual and the sticker on the door) should be run at 41 PSI cold. I started down the ro More

by DAP0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lucio Barraza, Ruben Barrera, Roberto Canche, Luis Navarrete

Jul 01, 2021

Chevrolet of Culver City responded

Thank you very much for your feedback about your experience in our service department. Your safety is our top priority and our goal is to make sure every customer's vehicle is better off after visiting our service drive. We're sorry your visit did not meet your expectations, and we would like to work with you to make this up to you. Please give us a call at (424)258-5224. Thanks! - Customer Service, Michelle M.

June 27, 2021

Dealership Rating
Employee Rating

The staff at Culver City Chevrolet are all very professional. The Service Team Advisor Jordan is amazing and she knows how to get things done!!! She took plenty of time to go over my options, discu More

by klew7984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Barrera, Luis Navarrete

Jun 28, 2021

Chevrolet of Culver City responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Culver City Chevrolet. Thank you for your business and we look forward to seeing you back again next time! - Customer Service, Michelle M.

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