Jordan Rathman | Page 55

This was the worst customer service I have ever seen. I have leased from Nissan, Toyota, Volkswagen, etc but I will not be leading from Chevy again. First, when my sister and I were called to take our car have leased from Nissan, Toyota, Volkswagen, etc but I will not be leading from Chevy again. First, when my sister and I were called to take our car in for an oil change, we were told it was completely free. Otherwise, we wouldn’t have taken a day off work to drive from Northridge to Culver City for an oil change. We get there and are told we need to pay $45 for a tire rotation… we didn’t want it but were told we’re in a VIP program and these are conditions we need to comply with. If we were told there’s an additional fee, again we wouldn’t have gotten to Culver City. Anyway, after being given an explanation, my sister and I go to separate cashiers… I get charged $45.99, my sister gets charged $49.99!! We were very frustrated by this point, we call the manager again he says fine we’ll respect the $45.99 price for both. However, I did say I will write a review which apparently offended the manager who acted as if he is the owner of the company. He says I decided I’m not going to service either vehicle and that I don’t have a right to write a negative review because it will effect his team. How dare he! I have every right to write and say what I think after being lied to and dragged down to Culver City. That’s when my mom came and literally begged that manager to service our cars. My sister and I could’ve cared less… we would’ve gladly taken our car elsewhere and paid double if necessary as long as we weren’t deceived. That manager even went so low as to tell the employees… you work for me so go and bring their cars! My mom refused to leave and that stubborn manager finally gave in. He serviced both vehicles, without charging any additional fees. At the end, we were not given vouchers for a free car wash, which we were also promised, and we didn’t even bother asking for it… let him keep it. He was speaking to us as if the money for the services was coming out of his own pocket and he is doing us a favor. What kind of manager and what kind of customer service???! I didn’t even bother writing a negative review for others to see, but since I was given this opportunity I took it. How dare he speak to us or even “his employees” as if we’re below him or for voicing my opinion…. Positive or negative that is my right! He even went as far as saying he is removing us from being VIP…. Again who gave him those rights without even asking us if we would like to be removed! Let him remove us… it’s not like we’ll be going back there or leasing from Chevy again. To be honest, I’ve been to the van Nuys location for servicing, and I cannot complain of their customer service… very nice and respectful!! It was so bad that another customer waiting for his vehicle said to us, I hope you guys have a better day. We were even afraid he might not have serviced our vehicles correctly, but as God fearing people we gave him the benefit of the doubt and pray that everything was done right. I hope we never encounter a similar situation again. I apply for the lengthy message, but we don’t like to be deceived or belittled by people who are in no way above us. Thank you for your time! More

by mkouredjian Verified Customer Verified Customer

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Jordan my contact was over and above helpful. She made the process seamless and easy. The car came back fixed and I’ve had no further issues. the process seamless and easy. The car came back fixed and I’ve had no further issues. More

by chloejmillar Verified Customer Verified Customer

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Excellent service advisor Jordan Rathman. She stuck with the problem of why my engine light kept coming on. She remembered all the details of my case, and would‘t stop working on it until the problem was s the problem of why my engine light kept coming on. She remembered all the details of my case, and would‘t stop working on it until the problem was solved. More

by Richardwfox Verified Customer Verified Customer

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Jordan Rathman gave me exemplary service.I hopefully in the future when my car does get serviced, she will still be available. Thank you Jordan. the future when my car does get serviced, she will still be available. Thank you Jordan. More

by Astroboyscout71 Verified Customer Verified Customer

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we came in , we were in a bind and they tried to over charge parts every chance the could ex: OEM Fule lines GMC 2500 hd 2002 diesel $300/400 on line quoted price " No" labor $5000.00. and it went on an charge parts every chance the could ex: OEM Fule lines GMC 2500 hd 2002 diesel $300/400 on line quoted price " No" labor $5000.00. and it went on and on for a month. there is a lot more to this. .finally we paid the outstanding bill and took the truck to another Dealership. More

by dbenci1969 Verified Customer Verified Customer

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Jordan did a thorough job helping with the warranty issues in Service issues in Service More

by randyharmon11@gmail.com Verified Customer Verified Customer

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In and out quickly, no problems at all with my oil change and tire rotation for my Volt. Love the easy maintenance with electric vehicle. and tire rotation for my Volt. Love the easy maintenance with electric vehicle. More

by AFNELSON Verified Customer Verified Customer

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I had to go back 3 times to get them to honor my warrantee to get a "check engine" light diagnosed and the repair made. I got different stories from each of the service reps. I am unlikely to purc warrantee to get a "check engine" light diagnosed and the repair made. I got different stories from each of the service reps. I am unlikely to purchase a car from them again. I am also mistrustful of GM because of their unwillingness to honor their warrantee. More

by Srlevy Verified Customer Verified Customer

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Took much longer to get a loaner for me than other dealerships. Fixed my car and Ruben was great in service department. They were busier than normal after internet and phone outage. So they probably a dealerships. Fixed my car and Ruben was great in service department. They were busier than normal after internet and phone outage. So they probably are much better under normal circumstances. More

by Mike.heiden Verified Customer Verified Customer

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They let the air out of my Silverado's tires! My truck uses LT (Light Truck) tires, which (according tot he owner's manual and the sticker on the door) should be run at 41 PSI cold. I started down the ro uses LT (Light Truck) tires, which (according tot he owner's manual and the sticker on the door) should be run at 41 PSI cold. I started down the road on my family vacation today just after servicing and I noticed that my truck was handling weirdly and it turns out that my tires had been deflated to 36 PSI. This is an unsafe condition for a fully loaded truck driving through the desert. I finally found a gas station that had a working air compressor and pumped up my tires to the proper inflation pressure. More

by DAP0 Verified Customer Verified Customer

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