Jordan Siviglia | Page 3

Totota of Orlando is a well oiled dealership I recently purchased a 2015 Toyota Tacoma from Toyota of Orlando. Jorge Baez and Paul Vera make a great team. During the transaction the owner. pers I recently purchased a 2015 Toyota Tacoma from Toyota of Orlando. Jorge Baez and Paul Vera make a great team. During the transaction the owner. personally stopped by to say hello and asked if I needed anything and to make sure everything going well. Their customer service is outstanding from start to finish and from top to bottom. I left with a very satisfied experience. More

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New Highlander Purchase Everyone we dealt with today at the dealership was outstanding!! Very customer focused and attentive to my wife's and my needs in working through the Everyone we dealt with today at the dealership was outstanding!! Very customer focused and attentive to my wife's and my needs in working through the new car purchase process. Well done!! More

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Car Specialist - Joe T. (I believe Townsend?) - Initial point of contact Joe showed us several vehicles, answered all of our questions during the initial selection process, and took us on the road to test point of contact Joe showed us several vehicles, answered all of our questions during the initial selection process, and took us on the road to test 2 vehicles. His customer services skills and level of professionalism were top notch. He demonstrated character and a great personality. Joe T. was definitely a huge part in our decision of purchasing a vehicle. I wish we could have completed a survey on him as I believe his efforts should be recognized. Joe is truly an amazing team member and someone who I would hope Toyota would embrace with advancement opportunities due to the skillset. Mike Rush - assisted with the negotiations portion of the car deal. Seemed personable and thorough and worked with us. However his lack of follow-up to several concerns we expressed after purchasing the vehicle and lack of returning phone calls leaves much to be desired for. No follow-through on his part. Seems more like a 'salesman' - but the customer service ended there for him. (we originally completed a survey on the date of purchase for Mike Rush and gave high ratings... if there were a way to retract that and do over the ratings would definitely have been different. Perhaps that survey should be done a few days later...not 5 minutes after you agree to buy the car. Shawn Sibley - outstanding customer service. Accurate. Pleasant. Personable. Answered all questions with ease and knowledge. A great representative for Toyota. Jordan Siviglia - To Jordan I say 'great manager'. Took the time to address any concerns and correct them. Very happy with Jordan's management expertise. Overall, thumbs up Toyota of Orlando, you have our business in the future. More

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I knew I was in good hands when I saw Aundre Robertson. Aundre coordinate work on my price. I have worked several times before with Aundre when he was in Finance. He is the absolute best. Aundre is so cust Aundre coordinate work on my price. I have worked several times before with Aundre when he was in Finance. He is the absolute best. Aundre is so customer focused and would go an extra 10 mile bare foot to work thing for you. I also met Jordan Siviglia again while working out my deal for the new Prius V and appreciated is assistance. Aundre passed off the closing to Neston in Finance. Everything was very smooth and professional. Both Aundre and Neston made sure the Prius V was ready and had everything there. This was the smoothest auto purchase I have ever had. This purchase was my 8th Toyota from Toyota from Orlando (Rav4=2, 4Runner=1, Prius=5. I will be back when my wife wants to replace her 2010 Prius. Thank you, Aundre, Jordan & Nestor for your outstanding efforts in making this purchase a wonderful experience Earle More

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