Paul Vera

I went to this branch today me and my wife to check out a car so the price it’s show online it’s nothing to do with the prices they have there but I went there for the online prices, we meet one nice guy and car so the price it’s show online it’s nothing to do with the prices they have there but I went there for the online prices, we meet one nice guy and we drove the can and then he brought us to the specialist sales his name is Raul he was nice just for the first couple of minutes and then he asked us where we come from and then start with this there is no cars in the market so what ever you see just take it. I noticed him that I have a budget he said this is the price and this is the car if you like it. I was waiting for the valuation of my car trading car. He was saying that no time to lose looks like we were hung in out to the dealership. When he came with very low value for my car and price for the new car was not that I see online I told him this is out of my budget so he said do you think I’m gonna give that amount for your car, than he said what’s your budget he said so you don’t wanna pay taxes then I got upset and left. This specialist sales was racist and so rude and so mean has and arrogant has nothing to do with costumer service he treats us literally less than a homeless. I will never go back or recommended for my family or friends or anywhere this Toyota branch. More

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Fantastic experience The staff was incredibly attentive. Julian Elizabeth Fred Paul Yanni and Birdie were very helpful in assisting me with my new car purchase and I will The staff was incredibly attentive. Julian Elizabeth Fred Paul Yanni and Birdie were very helpful in assisting me with my new car purchase and I will definitely recommend them. More

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Purchased a new Camry Purchased a new car, when talking about price they wouldn't give me an out the door number. Then when negotiating, they said they lowered the price of Purchased a new car, when talking about price they wouldn't give me an out the door number. Then when negotiating, they said they lowered the price of the car as much as they could and only gave me the new price of the car. When you add the tax title and tag, it still resulted as the same price they initially gave me. I'm not an idiot and should have been treated like this. This also took about 20 - 30 min to receive each price. Going back the following day I only wanted to look at a color of a vehicle. Paul eventually approached me and started conversation, he apologized for the day before and wanted to make it right. Took him three min to give me an out the door price, I agreed to it was going to be back the next day as it was already late that evening. The next day we met he paired me up with someone to show me the car, went well. As it came to price again, we continued where we left off the first day, I stated that is not what Paul and I discussed yesterday. As I was getting ready to walk out they attempted to talk to me about maybe a Tacoma. I was told that was the slowest they could go in price, after I started to walk out, then they finally gave me the price I was quoted from Paul. Now with the frustration, inexpextes them to do a little more for me, however they didn't, this was the new lowest price. I walked around to look at the car once more while doing some research at other dealerships. I found the same car in Haines city just a different color, for much less, I should have went there instead. Toyota of Orlando eventually met the price of the dealer in Haines citys out the door price. They took the vehicle to clean it and get it ready, took a while so I thought they were doing a really good job as it's a black car. When it came out it was covered in swirl marks and had multiple scratches on the car. I didn't even get in it to go home yet. They attempted to buff it out, however they were not successful. They scheduled me an appointment to come back on Friday to have it fixed. I was going to drop the car off, they were going to shuttle me to work near by, then pick me up in the evening. I asked for paperwork or something stating they were going to cover it issues, they said it's scheduled and I would speak with Mike. They showed me where his desk was and gave me his card. At this point there were about four or five associates gathered around and they all agreed I didn't need paperwork and they would all be there on Friday morning. When I arrived Friday to drop the car off, I was told it had to go to the body shop, it was too much for service to handle. Was told to drive over and ask for Miguel. I drive over to the body shop and was told Miguel doesn't come in until 9, well I have to be at work by 9. So I go back to service, they then tell me to go back and speak with Scott. They called and verified he was there, he apologized for everything and brought the vehicle back to buff out and wet sand the scratches and swirl marks. Scott asked me for paperwork regarding this, I explained what I was told and he had to then make a few phone calls to follow up with this. Scott brought the vehicle in the back and resolved everything there on the spot, waited a while but was out with my new car about 9:15 with no need to go back again hat evening to pick it up. When I walked into this dealership the first time, I had a blank check in my pocket ready to buy a car. I almost didn't buy a car at all from there and to this day regret that I did. More

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Amazing experience always! This is my second car that I buy thru Toyota of orlando! Everyone is always so friendly and make buying a car so easy. Definitely would recommend Toyo This is my second car that I buy thru Toyota of orlando! Everyone is always so friendly and make buying a car so easy. Definitely would recommend Toyota of Orlando. More

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2nd time around They didn't find anything wrong the 1st time we dropped it off but the engine light came back on and they took care of problem right away. They didn't find anything wrong the 1st time we dropped it off but the engine light came back on and they took care of problem right away. More

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They know how to treat clients All the employees were very courteous and super helpful. I got to test drive and was very satisfied with my selection. This vehicle was my dream car s All the employees were very courteous and super helpful. I got to test drive and was very satisfied with my selection. This vehicle was my dream car so I'm very happy I got it in a really good price. More

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Amazing experience The employees at Toyota are phenomenal! I'm 25 and this was my first car purchase all on my own and every employee I crossed paths with really made me The employees at Toyota are phenomenal! I'm 25 and this was my first car purchase all on my own and every employee I crossed paths with really made me feel like I was being taken care of. Amazing customer service! Gave me everything I wanted for the price I was looking for. More

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Paul Vera and Betheny Prince were awesome! Both gave excellent customer service and were very professional! Paul Vera really worked hard with us to make our purchase affordable. Betheny al Both gave excellent customer service and were very professional! Paul Vera really worked hard with us to make our purchase affordable. Betheny also was very efficient and friendly. More

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Excellent service Shadey Derivoi was really helpful and kind while we were doing the final paper work. She was really patient thank you for your great service Shadey Derivoi was really helpful and kind while we were doing the final paper work. She was really patient thank you for your great service More

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excellent VVIP service Toyota of Orlando made my car buying experience hassle free and delivered vehicle on time. it was very easy to work with Yanni Boussias General Sales Toyota of Orlando made my car buying experience hassle free and delivered vehicle on time. it was very easy to work with Yanni Boussias General Sales Manager, Paul sales director and finance person JACQUELINE CRUZ-ALICEA they expedited the paper work process and i was out of showroom with vehicle in just an hour. Roman explained and took us to test drive the vehicle and has lot of patience and he helped me understand all the features of new vehicle. overall I strongly recommend Toyota of Orlando as the service is best and they really take care of the customers and all r vvips for them More

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