Jordan Waters
Jordan Waters at Shottenkirk Honda of Cartersville

Jordan Waters | Page 36

Service Advisor

Shottenkirk Honda of Cartersville

595 East Main Street
Cartersville, GA 30121

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4.9
416 Reviews

Dealership Experience

4 yrs

Industry Experience

3 yrs, 8 mos

4.9

416 Reviews

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416 Reviews of Jordan Waters

March 22, 2023

Dealership Rating
Employee Rating

Thank you very much for taking care of my Honda CRV, we will definitely come back for routine maintenance and services! More

by JDMADERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John

Mar 23, 2023

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 16, 2023

Dealership Rating
Employee Rating

Jordan is awsome to work with, she keeps me informed of the situation and knows where I am when it's time to go. More

by ISPAUL4U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2023

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jordan met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

March 16, 2023

Dealership Rating
Employee Rating

Dana, in Sales called to congratulate me on owning my car for 5 years. Asked me if I needed anything. I needed an oil change and also ended up asking for a tire rotation. Had a lot of other service done and More

by PILLBUG393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Fancher

Mar 16, 2023

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for our service department! Dana, Jordan, and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 15, 2023

Dealership Rating
Employee Rating

Service technician was knowledgeable and accommodating. Th atmosphere was comfortable. I felt I could discuss any car issues person to person. Will continue to utilize this service. More

by BARNESCM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2023

Shottenkirk Honda of Cartersville responded

We are very happy to have provided you with such a positive experience! Jordan and our team sincerely value your business and look forward to your next visit.

March 15, 2023

Dealership Rating
Employee Rating

Overcharged for a tire replacement. $741 quote when my local repair guy will do it, same tire, for $210. Plus they did not wash car after service. So, I reached out to the service manag More

by JERRYHARLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tyler Bone , Angie Angell, Damien Brooks, Emily Lewis

Mar 18, 2023

Shottenkirk Honda of Cartersville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 09, 2023

Dealership Rating
Employee Rating

The staff members in the Service Department were very professional, helpful, and courteous! Thank you More

by DAVIDSANDERS151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Angell

Mar 10, 2023

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. We look forward to having you as a valued customer for many years to come!

March 09, 2023

Dealership Rating
Employee Rating

The diagnostic service i requested wasn't performed, the tech decided to go around finding the issue by just replacing a battery instead of figuring out why it was abnormally discharged. More

by TMJSOUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 13, 2023

Shottenkirk Honda of Cartersville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 08, 2023

Dealership Rating
Employee Rating

Everyone was extremely helpful and kept me informed of the service being performed as well as making sure to recommend some needed work to be performed. More

by ISPAUL4U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2023

Shottenkirk Honda of Cartersville responded

We are very happy to hear Jordan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 07, 2023

Dealership Rating
Employee Rating

I'm always in and out of the service department within an hour, and everyone are professional and friendly. More

by TLC6864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Lewis

Mar 07, 2023

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your thoughts on working with Emily, Jordan, and our team. We're glad to hear we delivered such a great service experience!

March 06, 2023

Dealership Rating
Employee Rating

Great service. Even matched me with a similar loaner car while my car was getting work done. I go out of my way for the Cartersville location for the better service More

by RSX driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Bone , Angie Angell, Damien Brooks, Emily Lewis

Mar 07, 2023

Shottenkirk Honda of Cartersville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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