Jorge Benitez
Jorge Benitez at Regal Kia Lakeland

Jorge Benitez

Assistant Service Manager

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.7
793 Reviews
4.7

793 Reviews

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793 Reviews of Jorge Benitez

August 30, 2025

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Employee Rating

Regal Kia was an Amazing place to buy my car from. Amy was my person who was friendly, understanding, workable, fast & efficient. I'd definitely continue to do business with them on the future. More

by marie3308
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Recommend Dealer
Yes

Other Employees Tagged: Justin, Amy

August 29, 2025

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It's great service perfect that good to me and enjoy loving it to drive More

by syjapan
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Recommend Dealer
Yes

August 27, 2025

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I normally have outstanding service but on the scheduled date, customer service representatives were less than helpful and my tires were not rotated. Very disappointed! More

by LOVELYG101
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Recommend Dealer
No

Other Employees Tagged: Jeremy Mahr

Aug 27, 2025

Regal Kia Lakeland responded

I'm sorry to hear about your experience. We strive for timely service and it's clear we fell short here. Please reach out so we can address this issue directly and make it right for you. Thank you, Santos Rivera - Service Lane Manager - (863) 808-1213

August 27, 2025

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Everyone is nice , very helpful, don’t have to wait too long and they drive your car through the car wash. More

by JEWY83161
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Recommend Dealer
Yes
Aug 28, 2025

Regal Kia Lakeland responded

Thank you for highlighting our friendly and efficient service! We truly value your business and look forward to welcoming you back to Regal Kia again in the future. Safe travels!

August 27, 2025

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Regal Kia was great! From Johnathan at check - in to the gentleman helping moving cars out of the bay. Overall great service! More

by mirandasmith1981
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Recommend Dealer
Yes
Aug 28, 2025

Regal Kia Lakeland responded

It sounds like you were in great hands with our team from start to finish! Thank you for choosing Regal Kia and for sharing your support of Johnathan and the rest of the crew. See you next time!

August 26, 2025

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Great customer service unfortunately the service was. Unable to be done due to the part which I bought didn’t fit .So I had to return it back . More

by Anrod1953@hotmail.com
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Recommend Dealer
Yes
Aug 27, 2025

Regal Kia Lakeland responded

Thank you for your kind words about our customer service — we truly appreciate your feedback. We're sorry to hear that the part you purchased didn’t fit and that we weren’t able to complete the service as planned. If there's anything we can do to assist you don’t hesitate to reach out.

August 23, 2025

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We had traveled in from out of town and scheduled an online appointment last minute. Jorge was fantastic, the service was great, and I was in and out quickly. It was a great experience! More

by jaudlin
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Recommend Dealer
Yes
Aug 25, 2025

Regal Kia Lakeland responded

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again.

August 21, 2025

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I have been taking my car to Regal since I purchased it and they have been great with every visit. I would highly recommend them to anyone looking to buy or get a service. More

by lhurley69
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Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

Aug 22, 2025

Regal Kia Lakeland responded

Thank you for being such a loyal customer and for recommending our team at Regal Kia! We appreciate your business and look forward to your next visit!

August 19, 2025

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Brought my car in to get a hitch mounted and recalls fixed. Paid 1200 just to have my bumper not be fully secured back on along with bumper damage of gouges and my emergency power brake light still on. More

by tacoston85
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Recommend Dealer
No
Aug 19, 2025

Regal Kia Lakeland responded

It's concerning to hear about your experience with the hitch installation and recall fixes. We sincerely apologize for any inconvenience caused by the lack of communication and issues with your vehicle. Please reach out directly so we can address these concerns promptly and work towards a resolution together. Thank you, Santos Rivera - Service Lane Manager - 863-340-1465

August 19, 2025

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The technician was very nice but the service of the rest of the people was poor More

by BARBARAAREVALO98
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Recommend Dealer
No
Aug 20, 2025

Regal Kia Lakeland responded

Barbara, We appreciate you leaving us your feedback and we're disappointed that you didn't have a five-star experience. Please give us a call if you have additional information that will help us improve. Thank you, Santos Rivera - Service Lane Manager - 863-340-1465

Aug 20, 2025

Regal Kia Lakeland responded

We noticed your one-star rating and are sorry to see that you had a less-than-satisfactory experience. We’d really appreciate the opportunity to learn more about what happened so we can improve. If you're willing, please reach out to us directly. Thank you, Santos Rivera - Service Lane Manager - (863) 808-1213

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