Basically my experience was just about what most people
expect from a service experience from a car dealership. Jorge was very personable, which exceeded my expectations. Jim the courtesy transportation dr
expect from a service experience from a car dealership. Jorge was very personable, which exceeded my expectations. Jim the courtesy transportation driver was also very friendly. I was disappointed with the inspection report. It stated that I needed tires and an alignment, but had nothing about what other inspections were done. That was disappointing.
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by kellycellini
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jim
Jun 30, 2025 -
Regal Kia Lakeland responded
We’re so grateful that you took the time to share your feedback with us. Thank you.
The staff is very friendly and quick working.
The dealership is very clean and tidy.
The dealership is very clean and tidy.
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by brenda.pecina.813
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2025 -
Regal Kia Lakeland responded
Thank you so much for taking the time to review us.
Was told it would take 1 hour 30 minutes but I was
actually there for 3 hours.
actually there for 3 hours.
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by Sweetashes2023
Verified Customer
Verified Customer
Jun 30, 2025 -
Regal Kia Lakeland responded
Thank you.
Unable to repair side window sensor.
Did not touched trunk, automatic control button as requested online.
Did not touched trunk, automatic control button as requested online.
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by amoroso888888
Verified Customer
Verified Customer
Jun 30, 2025 -
Regal Kia Lakeland responded
Thank you for sharing your feedback with us. We're sorry to hear about the issues with the side window sensor and trunk control at Regal Kia. Please reach out directly so we can address these concerns and ensure everything is resolved to your satisfaction.
Very welcoming staff always there to help you with what
you need and gets you out as fast as possible
you need and gets you out as fast as possible
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by francistroy41
Verified Customer
Verified Customer
Service Price Transparency
Jun 27, 2025 -
Regal Kia Lakeland responded
We're delighted to hear that our team at Regal Kia made your visit efficient and welcoming! Thank you for sharing this positive feedback, and we look forward to assisting you again in the future.
Jeff and his crew are awesome.
Friendly and fast. Nothing but good things to say about them.
Friendly and fast. Nothing but good things to say about them.
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by Marley & Family Exterior Cleaning
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2025 -
Regal Kia Lakeland responded
Thank you! We appreciate you!
Great advisor and shuttle service, the diagnostic process
did seem to take a smidgen long, but I might have been a bit anxious. However, the repairs were done, and my car is back to her wonderful working con
did seem to take a smidgen long, but I might have been a bit anxious. However, the repairs were done, and my car is back to her wonderful working condition, but what I would like is to one day come into the service department and have a bill that under $1000!!!
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by HNB0330
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2025 -
Regal Kia Lakeland responded
Thank you so much for your thoughtful and honest review! We're glad to hear you had a great experience with your advisor and our shuttle service — and even happier that your car is back to running smoothly.
We appreciate your patience during the diagnostic process — we totally understand that anxious feeling when you're waiting on answers about your vehicle. Our goal is always to be thorough so we get it right the first time, but we’ll take your feedback to heart.
As for that under-$1000 bill — we hear you loud and clear! We’ll be keeping our fingers crossed with you for simpler (and cheaper) visits in the future. 😄
Thanks again for choosing us — we look forward to seeing you next time (hopefully just for a routine checkup!).
Quality service ?
? Very thing was good the only thing is that is no more snacks ????
? Very thing was good the only thing is that is no more snacks ????
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by n.sanchez27
Verified Customer
Verified Customer
Other Employees Tagged:
Jorge Benitez
Jun 25, 2025 -
Regal Kia Lakeland responded
Thank you!
Jun 25, 2025 -
Regal Kia Lakeland responded
Hi Sanchez! Thank you so much for your kind words! We're glad to hear you were happy with the quality of service at Regal Kia. We hear you on the snacks, we'll be sure to pass that along to the team. Hope to see you again soon!
Santos Rivera - Service Lane Manager - (863) 808-1213
Johnathan spent time vto diagnosis my car.
I thought it was starter , turned out my battery needed replaced. thanks
I thought it was starter , turned out my battery needed replaced. thanks
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by ERVINELLBRINSON
Verified Customer
Verified Customer
Service Price Transparency
Jun 21, 2025 -
Regal Kia Lakeland responded
Ervinellbrinson, we're glad Johnathan was able to help diagnose the issue with your car at Regal Kia. Thanks for trusting us with your vehicle needs! Safe travels!
Jorge was incredibly helpful and professional.
He made the entire process smooth and stress-free. Highly recommend!
He made the entire process smooth and stress-free. Highly recommend!
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by NMAROLDA22
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2025 -
Regal Kia Lakeland responded
Hi Marolda! We're delighted to hear that Jorge provided such a smooth and stress-free experience at Regal Kia! Thank you for the high recommendation, and we hope you're enjoying your vehicle!