Jorge Sierra | Page 13

Very prompt in answering questions, Very polite and did his best to make the experience not stressful! his best to make the experience not stressful! More

by amastr4030 Verified Customer Verified Customer

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Had a leaky tire, it got fixed. Jorge took care of it. No more problem !! Jorge took care of it. No more problem !! More

by LF Verified Customer Verified Customer

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Jorge was a very attentive and informative service adviser. My car is a 2022 and is covered by total warranty. However, Jorge determined that my blinker was not working, because water had come in, and adviser. My car is a 2022 and is covered by total warranty. However, Jorge determined that my blinker was not working, because water had come in, and there was a crack in the fixture. which he claimed voided the warranty. I came back and had another service advisor from another company look at it and there is no crack. I am going to pursue further when I get back home, but feel it’s something covered by warranty would’ve costed me $1000. Which I did not do. I will expect to hear more when I get home and we will face the company then. I believe Lee did the chaos and confusion at the dealership made for Hair’s decision hastily, and this, therefore put me in danger until I can arrive back to Massachusetts and resolve this issue More

by KFLANAGAN59 Verified Customer Verified Customer

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The employees are very knowledgeable about the vehicles they service. They service both our 2015 Hyundai Genesis and our 2024 Hyundai Santa Fe and they always keep you updated on their new progress. they service. They service both our 2015 Hyundai Genesis and our 2024 Hyundai Santa Fe and they always keep you updated on their new progress. More

by WGREALIS Verified Customer Verified Customer

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Great customer service. The service department goes out of their way to make sure they are doing everything they can do to fix the issue. The service department goes out of their way to make sure they are doing everything they can do to fix the issue. More

by maschiavon1987 Verified Customer Verified Customer

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thank you jorge for the great service you provided me I cant say enoughabout how courteous the hyundai team is while waiting for my car cant say enoughabout how courteous the hyundai team is while waiting for my car More

by RICKSAF11 Verified Customer Verified Customer

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My service was done in a timely manner and Jorge was very helpful. We had both of our cars done at the same time and both were done at the same time. Thank you helpful. We had both of our cars done at the same time and both were done at the same time. Thank you More

by bbwilds1 Verified Customer Verified Customer

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Three calls unreturned for estimated completion. I’m 35 minutes away depending on traffic. Finally got through to Pawel who said he would tell Jorge to call me. That call never came. I finally got I’m 35 minutes away depending on traffic. Finally got through to Pawel who said he would tell Jorge to call me. That call never came. I finally got a text. It was too late for me to leave because of an appointment. A call alerting me to the estimated completion would have allowed me to get there and back. The clear message here is that customers are not valued. More

by edpetykiewicz Verified Customer Verified Customer

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Staff are knowledgeable, helpful, and friendly. The service waiting area is comfortable and clean. Always experience great service here. The service waiting area is comfortable and clean. Always experience great service here. More

by scurletto Verified Customer Verified Customer

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Excellent service, Jorge was very professional and helpful, in just 2 hours my problem was resolved helpful, in just 2 hours my problem was resolved More

by Noel Verified Customer Verified Customer

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