Jose Alarcon | Page 4

Envision Ford of Oxnard responded

I’m glad to hear our entire team — from the office staff to your service advisor — treated you with kindness and professionalism. It’s wonderful to know your advisor stayed on top of your repairs and kept you informed every step of the way through calls, messages, and texts. That kind of communication and attentiveness is exactly what we strive for. Thank you for your trust, and we look forward to continuing to serve you!

Envision Ford of Oxnard responded

Thank you for sharing your experience. I’m glad to hear you found our team friendly and that we were able to fit you in, but I’m very sorry for the issues with your appointments and the long wait. Feeling overlooked or invisible is the opposite of what we want for our customers. I’ll be reviewing our scheduling process, both online and in person, to ensure appointments are properly tracked and confirmed so this doesn’t happen again. Your time and trust are very important to us, and I appreciate your patience as we work to improve. Thank you for bringing this to my attention.

Envision Ford of Oxnard responded

I’m glad to hear your service was prompt and speedy, and that Richard was so helpful throughout the process. I’ll be sure to pass along your appreciation to him — he’ll be happy to know his efforts made a positive impact. Thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m glad to hear you received excellent, efficient service and that your advisor was so helpful throughout the process. That’s exactly the experience we want for every customer. Thank you for trusting us with your vehicle — we look forward to serving you again!

Envision Ford of Oxnard responded

I’m glad to hear our service manager was able to provide knowledgeable and helpful support, and that your vehicle was serviced on time and returned clean. That’s exactly the kind of experience we want every customer to have. Thank you for your trust and for sharing your feedback!

Envision Ford of Oxnard responded

I’m glad to hear you received fast, friendly service and that everything was completed in a timely manner at a fair price. That’s exactly the experience we want every customer to have. Thank you for trusting us with your vehicle, and we look forward to serving you again!

Envision Ford of Oxnard responded

I’m glad to hear Alex made such a positive impression with his welcoming attitude and excellent customer service. His positivity and professionalism really shine through, and I’ll be sure to share your kind words with him. Thank you for recommending him and for choosing us!

Envision Ford of Oxnard responded

I’m glad to hear you had a great experience with our friendly staff and that your service was completed in a timely manner. That’s exactly the level of care and efficiency we strive to provide every customer. Thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m very sorry to hear about your experience. Having your vehicle with us for that long, dealing with unclear communication, and then finding work items left unaddressed is unacceptable. I also take your concerns about the rental charges very seriously. This is not the level of service we strive to deliver, and I will personally review what happened with your repair and follow up to make sure it’s addressed properly. Your trust is important to us, and I want to make this right.

Envision Ford of Oxnard responded

Thank you for letting us know. Since your appointment is scheduled for tomorrow, we look forward to taking great care of you then. Please don’t hesitate to share any specific concerns when you arrive so we can make sure everything is handled properly.