Jose Alarcon | Page 4

Envision Ford of Oxnard responded

I’m glad to hear our service manager was able to provide knowledgeable and helpful support, and that your vehicle was serviced on time and returned clean. That’s exactly the kind of experience we want every customer to have. Thank you for your trust and for sharing your feedback!

Envision Ford of Oxnard responded

I’m glad to hear you received fast, friendly service and that everything was completed in a timely manner at a fair price. That’s exactly the experience we want every customer to have. Thank you for trusting us with your vehicle, and we look forward to serving you again!

Envision Ford of Oxnard responded

I’m glad to hear Alex made such a positive impression with his welcoming attitude and excellent customer service. His positivity and professionalism really shine through, and I’ll be sure to share your kind words with him. Thank you for recommending him and for choosing us!

Envision Ford of Oxnard responded

I’m glad to hear you had a great experience with our friendly staff and that your service was completed in a timely manner. That’s exactly the level of care and efficiency we strive to provide every customer. Thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m very sorry to hear about your experience. Having your vehicle with us for that long, dealing with unclear communication, and then finding work items left unaddressed is unacceptable. I also take your concerns about the rental charges very seriously. This is not the level of service we strive to deliver, and I will personally review what happened with your repair and follow up to make sure it’s addressed properly. Your trust is important to us, and I want to make this right.

Envision Ford of Oxnard responded

Thank you for letting us know. Since your appointment is scheduled for tomorrow, we look forward to taking great care of you then. Please don’t hesitate to share any specific concerns when you arrive so we can make sure everything is handled properly.

Envision Ford of Oxnard responded

I’m glad to hear Alex and Jose have consistently provided you with great communication and service. They’re both dedicated to taking care of our customers, and I’ll be sure to share your kind words with them. Thank you for your continued trust in our team!

Envision Ford of Oxnard responded

I’m glad to hear you’ve consistently experienced efficient and thorough service, with accurate wait times and a comfortable lounge to relax in. It’s also great to know our advisors have been knowledgeable, respectful, and patient in addressing your questions and concerns. Thank you for trusting us with your vehicle and for sharing such thoughtful feedback.

Envision Ford of Oxnard responded

Thank you for such a thoughtful review. I’m glad to hear Danny delivered professional, friendly, and attentive service from start to finish. Keeping our customers informed and making sure everything is done right is exactly what we strive for. I’ll be sure to share your feedback with Danny — he’ll be thrilled to hear it.

Envision Ford of Oxnard responded

I’m glad to hear Alex and Jose took great care of you. They’re both excellent at keeping our customers informed and making the process smooth, and I’ll be sure to share your feedback with them. We appreciate your trust and look forward to helping you again anytime you need us.