Jose Alarcon | Page 3

Very helpful from start to finish. An explanation was given for replacing maintenance parts, such as air filters, and cabin/micro filters. An explanation was given for replacing maintenance parts, such as air filters, and cabin/micro filters. More

by edmund_lara1artist4u Verified Customer Verified Customer

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Doing better than before, so far I’m happy with customers services, keep it up. services, keep it up. More

by DAVILADADPLUMBING Verified Customer Verified Customer

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Daniel is a very helpful and efficient service advisor. He ensures the work performed on the vehicle is done as expected, and tidys any potential loose ends. He communicates in a timely manner when there a He ensures the work performed on the vehicle is done as expected, and tidys any potential loose ends. He communicates in a timely manner when there are issues that surface. I have had the best customer service from Daniel from any dealership I’ve interacted with. Thank you! More

by ford driver Verified Customer Verified Customer

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Johnny Montano was very informative and helpful in explaining everything about my vehicle . A factory recall was very problematic but Envision got it done. explaining everything about my vehicle . A factory recall was very problematic but Envision got it done. More

by KAILUUM Verified Customer Verified Customer

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Daniel has always been very knowledgeable and listens to your concerns. Communication is awesome. Highly recommend him. your concerns. Communication is awesome. Highly recommend him. More

by LUCCHESECONSTRUCTION Verified Customer Verified Customer

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The dealership has continued to improve its service over the last two years. It has gone from being almost nonexistent and extremely difficult to contact and receive interaction with, to now being prompt an the last two years. It has gone from being almost nonexistent and extremely difficult to contact and receive interaction with, to now being prompt and much more proficient. I was very pleased with how prompt and professional I was treated. More

by GRATELAKE1 Verified Customer Verified Customer

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I had a pleasant experience on my oil change at Envison Ford in Oxford Ca.My advisor Alex Torres, and his staff, were friendly and exceeded my expectations. This was the best Ford Quick Lane I've been to, Ford in Oxford Ca.My advisor Alex Torres, and his staff, were friendly and exceeded my expectations. This was the best Ford Quick Lane I've been to, and I highly recommend them. More

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The service department personnel I was assigned to was not good at communication, mechanical explanations, or initiative. Their lack of enthusiasm and efficiency in having my recall installed and checkin not good at communication, mechanical explanations, or initiative. Their lack of enthusiasm and efficiency in having my recall installed and checking the life of my 12-volt battery were sub-par. More

by MachE Driver Verified Customer Verified Customer

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This service experience was the absolute worst ever. There was a recall for our 2019 Ford fusion to replace the plug-in hybrid battery. We made an appointment three weeks before the service appointment. There was a recall for our 2019 Ford fusion to replace the plug-in hybrid battery. We made an appointment three weeks before the service appointment. When we dropped off the car we were not given a completion time. When I called asking when the car would be ready, we were told that it would take 2 weeks to get the battery. I asked for my car back while we waited for the battery to come in, but we're told that they couldn't release the car due to safety concerns. I asked for a loaner vehicle and was told that the recall only allowed 1 day's loaner car: we were already without our car for 2 weeks. They offered to purchase the car back from us for "fair market value" which would not include the $6700 flat towing package I installed so I could tow the car behind my RV. I declined and they said that Ford had not "released the battery" to the dealership. I told them I was leaving the car there until the performed the recall work. After 18 days in the shop, they told me that Ford had released the battery and in would be there in a week. We informed them that we needed a loaner car for a trip to Palm Springs and they agreed to pay for a rental for our trip. On the way home from Palm Springs we texted our service advisor and asked if we could pick up our car and he said sure, we close at 5:30. We arrived at the dealership at 4:30, and the service department was closed and nobody could help us get our car. They called the next day and said we could pick up our car after a total of 30 days without it. My wife tried to start the car, but the 12V starting battery was completely dead. I told them that when a starting battery is completely discharged, it permanently damages the battery and I wanted it replaced. They only offered to charge it up and told us it would be ready in a few hours. We picked up the car the and drove for one day. The next morning we received a call from the dealership asking us to bring it back because they forgot to write down a number from the car's internal memory so they could get reimbursed for the labor. We brought the car back to the dealership and this time they offered to give us a loaner vehicle while they retrived the number they needed. We drove the loaner for two day and finally got our car back. This 35 day ordeal has soured me on doing business with this dealership and from ever buying a Ford product again. There are more details that I've left out for brevity. More

by D.OLIVER10 Verified Customer Verified Customer

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Daniel Ayala was very courteous, knowledgeable and a true professional. Definitely returning for my next service with Mr. Ayala. professional. Definitely returning for my next service with Mr. Ayala. More

by JGVILLAVICENCIO Verified Customer Verified Customer

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