Jose Almonte

Very grateful for the team at Lexus of North Miami especially Diego Camboni and Alfred Outset. Diego was very professional and patient with us. We test drived two cars and fell in love with the second especially Diego Camboni and Alfred Outset. Diego was very professional and patient with us. We test drived two cars and fell in love with the second one which was out of our budget but they made it possible to negotiate a fair deal for both parties. Being a pre-owned car it only had one Key but Diego made sure the second key was done in less than 3 days. Totally recommend this dealer, everyone was very familiar and transparent More

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Evan did a great job throughout the entire sales transaction. Explaining, answering questions etc. Presents a very professional image for the company. Definitely would buy another car from him. transaction. Explaining, answering questions etc. Presents a very professional image for the company. Definitely would buy another car from him. More

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Exploitative and Heartless: Shame on This Lexus Dealer! If I could put ZERO stars I would! We were treated horrifically by this dealership. The experience was nothing short of a nightmare, and I feel If I could put ZERO stars I would! We were treated horrifically by this dealership. The experience was nothing short of a nightmare, and I feel compelled to share our ordeal with others. We went to this dealership hoping to find a reliable vehicle. Little did we know that this seemingly reputable establishment would turn out to be a den of vultures preying on senior citizens. The car was very overpriced. When we expressed interest in a particular Lexus model, the salesperson pounced like a hawk. They convinced us that the car was a steal, failing to mention that it needed service and various parts replaced including brakes among many other things. The price they quoted was exorbitant, taking advantage of our trust and vulnerability. When we went back after issues surfaced, we got a very nasty attitude. The dealership’s staff displayed a level of rudeness that left us stunned and treated us as if we were an inconvenience. Their dismissive attitude and lack of empathy were appalling. They have no respect for senior citizens we were nothing but respectful and kind and patient with them with various trips to the dealership that was required to address all the issues with the car. So many broken promises! The car, which was supposed to be in pristine condition, turned out to have multiple issues. The promised repairs were half-hearted at best. It’s as if they patched things up with duct tape and hoped we wouldn’t notice. Shame on them for taking advantage of the elderly who trusted them! ZERO accountability: When we raised our concerns, the dealership’s response was dismissive. They shrugged off our complaints, blaming us for not thoroughly inspecting the car before purchase. Their lack of accountability was infuriating. In summary, this Lexus dealer embodies everything that’s wrong with the auto industry. They prey on vulnerable customers, overcharge for subpar vehicles, and treat people with callousness. Shame on them for tarnishing the reputation of a once respected brand. We have purchased several Lexus in the past and this dealership does not encompass the luxury and top notch service you would expect from a Lexus dealership and certainly not the ones we have dealt with in the past. This was our first and last time dealing with this dealership! I urge anyone considering a Lexus to steer clear of this dealership. Let our unfortunate experience serve as a warning: Avoid this place at all costs!! Shame on you Erez! Alfred your temperament needs to be adjusted! Gross behavior from you both of you! More

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Horrible! !! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back !! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back in February, I have had an absolutely horrible experience trying to get a refunded deposit of $1000 that was used to hold the vehicle until funding could occur. I'm writing this review after trying for 5 months to get a simple refund. I've left multiple messages and emails for Rosali (zero communication), who works in Finance, to Jose, (zero communication) who was the Sales Manager and to Gregory in Finance (who communicated he would take care of it and get back to me which I never heard from him again.) I have called the front desk on multiple occasions, explained what I'm calling about and every time I've been put on hold for as long as 20 minutes without anyone coming back. I'm shocked at the lack of feedback and lack of help that I've received from a place that I'd expect a high level of customer service from. I've had to start a fraudulent charge process with my credit card company and for the first time EVER am leaving a review in an attempt to get someone's attention at the dealership. Don't put a deposit down to hold a vehicle at this dealership, or you will risk never seeing it again. Thank goodness I at least asked to get the initial deposit request of $5k down to $1k. More

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Excellent service and attention. Personnel is prompt to assist and take care of your needs Personnel is prompt to assist and take care of your needs More

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DO NOT BUY FROM THIS DEALERSHIP! !!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars! !!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars! More

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