I was saying he was very sarcastic and rude and not
knowledgeable when it comes to explaining car repairs to you
knowledgeable when it comes to explaining car repairs to you
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by kamazenmickey
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2024 -
Lake Chevrolet responded
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience.
Sincerely, The Team at Lake Chevrolet
I had my car towed to Lake because a pothole blew out my
tire and I wasn’t near my home. Initially on the phone, before my car was there, they seemed very accommodating, promised the tire would be replaced
tire and I wasn’t near my home. Initially on the phone, before my car was there, they seemed very accommodating, promised the tire would be replaced that day. Once they had my car, it went downhill. They then said there was a “mix-up” with the tires and they wouldn’t be able to get it until the next day. Their shuttle service had ended for the day so I had my friend drive me home. I had to get a ride to work the next day, and then used their shuttle service to pick me up from work. That driver was irritated when I got in the car even though it was 1 minute after the time I confirmed earlier in the day. After becoming initially quoted at $40 labor upon signing, I was then informed the tire would be $300. What I was ultimately charged was $430. We will never go back.
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by Untrusting
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2024 -
Lake Chevrolet responded
Thank you for taking the time to share your experience with us. We are sorry to hear about the issues you faced with the tire replacement and our shuttle service. It is disappointing to learn that we did not meet your expectations, and for that, we are truly sorry.
Firstly, we apologize for the delay in getting your tire replaced. We understand how important it is to have your vehicle back promptly, especially when you are away from home. The mix-up with the tires and the subsequent delay was not acceptable, and we have already taken steps to ensure this does not happen again in the future.
Secondly, we regret that our shuttle service did not provide the level of convenience and professionalism you expected. The behavior you described from our driver is not reflective of the service standards we uphold. We will address this with our team to prevent such incidents.
Regarding the pricing, we apologize for any miscommunication or misunderstanding. We strive to provide accurate quotes and transparent pricing. The discrepancy you experienced is concerning, and we would like to investigate further to understand what went wrong. We appreciate your feedback, as it helps us improve our services.
Everything was fine.
Nice people. Nice atmosphere. I found all the people involved with my car very helpful
Nice people. Nice atmosphere. I found all the people involved with my car very helpful
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by pw2917
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2024 -
Lake Chevrolet responded
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Sincerely, The Team at Lake Chevrolet
Prompt and fair pricing.
Very clear on vehicle repair and amount of time it would take. Happy Customer. THANK YOU
Very clear on vehicle repair and amount of time it would take. Happy Customer. THANK YOU
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by lunds1
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2024 -
Lake Chevrolet responded
Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Lake Chevrolet. If there is anything more that we can do, please come back and see us again. Take care!
Sincerely, The Team at Lake Chevrolet
It's a good place to go to have your car check out and
fixed
fixed
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by Jessie pinkston
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2024 -
Lake Chevrolet responded
Hi Jessie, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lake Chevrolet. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon!
Sincerely, The Team at Lake Chevrolet
I love the service that they do for me with any situation
that goes on with my truck if I’m an accident or what good service
that goes on with my truck if I’m an accident or what good service
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by Sandra47deberry
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Craig Pozarski,
Nick Harmon
, Cameron Allen, Jonathan Colin, Lucas England, Rodrigo Escalona, Daniel Garcia, Juliana Martin, John Webler
Apr 08, 2024 -
Lake Chevrolet responded
Thank you for your wonderful feedback, Sandra. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.
Sincerely, The Team at Lake Chevrolet
Fast service not a long wait Very professional service
and every time I go there is always good
and every time I go there is always good
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by wright_ester
Verified Customer
Verified Customer
Other Employees Tagged:
Jose Cruz
Apr 05, 2024 -
Lake Chevrolet responded
Thank you for the positive review, Ester and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions.
Sincerely, The Team at Lake Chevrolet
Very nice, very professional I answered all the questions
I had to ask them and put me in the right point of how to get it done
I had to ask them and put me in the right point of how to get it done
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by robmitchell.8712
Verified Customer
Verified Customer
Other Employees Tagged:
Jose Cruz
Mar 29, 2024 -
Lake Chevrolet responded
Your compliments and kind words mean so much to us and our team, Rob! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon.
Sincerely, The Team at Lake Chevrolet
If I could rate no stars I would.
Scheduled an oil change and told the service writer on the phone I needed a wiring harness replaced on a rear tail light. Was told they "keep those i
Scheduled an oil change and told the service writer on the phone I needed a wiring harness replaced on a rear tail light. Was told they "keep those in stock". 20 min into the oil change I was told they didn't have the harness and would have to wait. over an hour into the oil change, was asked if I had the bulbs for the tail light. I was hoping that the DEALERSHIP would have all the necessary parts to complete the pre-scheduled service that I had requested. over 2 hours later I was charged $234 and sent down the road with one working taillight and wondering if they actually even changed the oil. I was also told that my trans cooler lines were leaking/seeping on a transmission that is barely 2.5 years old and quoted nearly $800 to replace a $50 part. The service writer that I dealt with at the dealer was good, but the dealership as a whole is absolute garbage. Being told over the phone that they would have everything needed to complete my service, only to find out I was lied to and essentially blown off and sent down the road with maybe half the service I had scheduled completed, is unacceptable. After paying $234 I still had to finish the job myself.
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by totin40cal
Mar 08, 2024 -
Lake Chevrolet responded
We apologize for the frustration and inconvenience you experienced during your recent visit. Providing efficient and reliable service is our top priority, and it is disappointing to hear that we fell short of meeting your expectations.
We take your feedback seriously and will use it to improve our processes and ensure that similar issues do not occur in the future. Please know that we are actively addressing the issues you raised with our team to prevent such occurrences from happening again.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.
Excellent service from Jose Cruz No one was as good as
Jose , I really appreciate his help
Jose , I really appreciate his help
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by Djevans2014
Verified Customer
Verified Customer
Other Employees Tagged:
Jose Cruz
Feb 27, 2024 -
Lake Chevrolet responded
Thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
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