Jose Cruz | Page 4

Lake Chevrolet responded

Thank you for your wonderful review! We’re delighted to hear that Jose was able to assist you and get you back on the road quickly. At Lake Chevrolet, we strive to provide exceptional service, and it’s great to know we could help during your time of need. We look forward to seeing you again! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thanks so much for your fantastic review! We're delighted to hear that Jose provided you with personable and respectful service. At Lake Chevrolet, we strive to deliver great customer experiences, and we appreciate your feedback. Our team looks forward to seeing you again for your future service needs! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thanks so much for your thoughtful review! We’re excited to hear that you had an excellent experience with us at Lake Chevrolet and that our service met all your expectations. We appreciate your kind words about our value and effectiveness. Looking forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Tiquita, thanks so much for your encouraging review! We at Lake Chevrolet appreciate your kind words about our friendly and professional staff. We're so happy to hear that you have had positive experiences with us and that everything is communicated clearly. Our team looks forward to seeing you again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

We’re very sorry for the frustration and stress you’ve experienced with your vehicle. We understand how upsetting this situation can be, and we appreciate the opportunity to clarify what happened. When your car was first brought in, we repaired the actuator for the turbo, which was functioning as designed after the repair. Shortly afterward, the turbo itself failed. As our service manager has explained in previous conversations, unfortunately, the failure of the first part contributed to the second failure. During the initial visit, there was no evidence that the turbo had failed, so it would not have been appropriate to replace a fully functional part. We are not in the practice of replacing parts unnecessarily, and our team only addresses confirmed issues. We sincerely apologize if we did not clearly communicate this. We understand this is a costly repair, and we recognize how frustrating it is to feel that you’re paying for repeated work. We want to assure you that our technicians, including Jose Lopez are focused on performing their work correctly and transparently. We value your trust and want to work with you to ensure you understand the repairs and steps moving forward. Please reach out to us directly so we can review the situation and discuss the next steps to resolve your concerns.

Lake Chevrolet responded

Thank you for sharing your experience with us. We understand how frustrating it can be when tire pressure sensors aren't functioning properly after service. Your feedback is valuable, and we encourage you to contact us at Lake Chevrolet directly so we can discuss this issue further. We appreciate your input. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your review! We're glad you had a positive experience at Lake Chevrolet. Our team works hard to provide friendly and professional service, and it's great to know you enjoyed our clean and comfortable waiting area. We look forward to seeing you again for your next visit! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review, Danny! We're thrilled to hear that you had a great experience with us at Lake Chevrolet. Your recommendation means a lot to us, and we look forward to serving you again in the future. Enjoy your day! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your wonderful review, John! We're thrilled to hear that you walked away with a new Colorado and that Justin was able to assist you during the process. We appreciate your kind words and hope to see you again at Lake Chevrolet for any future needs! Enjoy your new truck! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for your fantastic review! We're glad to hear that Jose was able to clarify things for you and provide great service at Lake Chevrolet. It’s wonderful to know that you appreciated our fast, same-day service. We look forward to seeing you again in the future! Sincerely, The Team at Lake Chevrolet