Jose Grullon | Page 3

Jose has been challenging to work with form the begining. He has been pushy, arrogant and has spoken down to me from the beginning. He has consistantly reframed both the conversations and interactions we h He has been pushy, arrogant and has spoken down to me from the beginning. He has consistantly reframed both the conversations and interactions we have had as somehitng which they were not. He has continued to stand in way of resolving my service issues - even after I solicited a thrird party opinion - stating that they have little responsibility for failing parts and unresolved issues, nw that I am $4000 into a repair. The bullying and lack of interest in really helping me resolve these service issues and safety issues have made me take my unresolved and undrivable car elsewhere. Jose's condescending attitude isn't doing BMW or Herb Chambers any favors - (and yes, we have purchased a car from Herb Chambers)... More

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Took care of me and my car in every way. Very satisfied. Great location too. Very satisfied. Great location too. More

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Clean, efficient, on time and as promised. Easy to make an appointment and really nice and new facility. Easy to make an appointment and really nice and new facility. More

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I’m truly baffled with all the stellar reviews on this page about this place. I have never written a review in my entire life, but my experience here was so bad with their service department that I would page about this place. I have never written a review in my entire life, but my experience here was so bad with their service department that I would not want anyone to go through what took 3 months and $5800 out of pocket resulting in making my vehicle go from drive able to never running again. I initially brought my BMW X3 here for a drivetrain malfunction light, I was told I needed a charge pressure sensor and hose $1000 fix. Drove the vehicle 25 miles after the fix and the malfunction came on again. I turned around back to the facility dropped it off to be diagnosed again in which they lied on the work description saying I waited days to bring it back (they lent me a car the same day I paid for repairs I have the invoices and lender agreement both dated the same day). The second repair was exhaust vanos solenoids $600. Drove the car off the lot again 25 miles malfunction back on. This time I returned the car the next day for diagnosing again they lied on the work description saying I waited weeks, they lent me a car again and invoices and lender agreement dated a day apart. Yet again I picked the vehicle up drove off the lot 25 miles later malfunction came on brought it back for the 3rd time. This time they suggested I do the cam gears and retiming of engine after persuading me this would fix the issue I agreed to it $4200 more. After the repairs 1 month later they called me and told me the repairs made it worse and my car would not start that my timing chain was stretched out do to new repairs, and now needing an entire engine replacement $16,000. At this point I lost all my patience with this facility. I paid the $4200 so they would release my car and had it towed to another garage, yes towed off a dealership lot (how embarrassing). Three weeks later my car is finally fixed over at Motor Cars International, they replaced my entire cylinder head that Herb Chambers Medford literally used as a lab rat. My warranty covered most of the cost over at Motor Cars International. I paid $1300 and my vehicle is running perfect now, drives great! At the end of the day Herb Chambers BMW Medford wasted 3 months of my time and charged me $5800 to completely destroy my engine and leave me with nothing. My service advisor Amiel was really good to me, but their mechanics and technicians have not a clue of what they are doing. More

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BMW of Medford Was Respectful and Helpful to the customer Also very Informative and Understanding to the customer needs Also very Informative and Understanding to the customer needs More

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Best of the best in Medford,good manager Amiel and good service best!best! Best service best!best! Best More

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outstanding team of professionals, great service, I would recommend this dealer for the quick process and delivery recommend this dealer for the quick process and delivery More

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I always received outstanding customer service from the service department. I have an A+ to my service advisor. service department. I have an A+ to my service advisor. More

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My experience at Bmw medford was awesome, service advisor Amiel was very attentive and helpful. Amiel was a pleasure to deal with i would recommend this bmw to my friends , and tell them to ask for Amiel or Amiel was very attentive and helpful. Amiel was a pleasure to deal with i would recommend this bmw to my friends , and tell them to ask for Amiel or yean both were great!!! More

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Great service great customer service Great location…. Great management … look forward to returning with my service needs Great management … look forward to returning with my service needs More

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