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Jose Grullon
Jose Grullon at BMW Certified Pre-Owned Medford, A Herb Chambers Company
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Jose Grullon | Page 4

Service Manager

BMW Certified Pre-Owned Medford, A Herb Chambers Company

60 Mystic Ave
Medford, MA 02155

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4.4
40 Reviews
4.4

40 Reviews

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40 Reviews of Jose Grullon

June 11, 2022

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Employee Rating

Good service. Staffs are warm welcome, but the price unexpected and for sure really expensive. More

by prakaitip.t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Jun 14, 2022

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the positive review! We appreciate the kind words and we hope to see you back at Herb Chambers BMW Certified Pre-Owned Medford for all of your future auto needs!

May 04, 2022

Dealership Rating
Employee Rating

This dealership made my car shopping experience great. The service was awesome and hustle free from test driving to financing to the perks that were offered to us. Will be a repeat customer if the opportu More

by Petelule
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Callandrillo , Wilson Martinez

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May 05, 2022

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the excellent review! We're thrilled to hear you had a great experience with our team and we look forward to seeing you next time here at Herb Chambers BMW Certified Pre-Owned Medford!

April 08, 2022

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Employee Rating

Excellent service! Went in for an oil change and other minor checks. They were done in about an hour. Friendly staff and comfortable waiting area. They have free coffee More

by Itguy01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Apr 11, 2022

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the wonderful feedback about your recent visit here at Herb Chambers BMW Certified Pre-Owned Medford! We appreciate your business and hope to see you again next time!

April 03, 2022

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Employee Rating

Pleasant and efficient customer experience. Really liked the video link illustrating the nail in my tire. More

by Tgrandma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Amiel

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Apr 05, 2022

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the wonderful feedback! We appreciate you trusting the Herb Chambers BMW Certified Pre-Owned Medford team with your service needs and hope to see you again in the future. Take care!

March 12, 2022

Dealership Rating
Employee Rating

On the phone, I requested a pick up from home and the operator put me on hold indefinitely instead of replying with a yes or no. More

by yashn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Mar 17, 2022

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for taking the time to share your experience. I am sorry this occurred. I would like the opportunity to assist and will address this with my team to ensure it doesn’t occur in the future. Please send me an email, and I'll contact you as soon as possible. Thanks, James Grammas - General Manager - jgrammas@herbchambers.com

February 28, 2022

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Employee Rating

Straightforward, honest and transparent process. Bikly and Wilson were great to work with on my car purchase. More

by Steve_W
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Callandrillo , Wilson Martinez

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Mar 02, 2022

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the fantastic feedback, Steve! We hope to see you again next time here at Herb Chambers BMW Certified Pre-Owned Medford!

February 04, 2022

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Employee Rating

Jose never fails to go above and beyond! My Dealership and service center for life!!!! More

by Billy.A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brad Viglioni, Jessica

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Feb 07, 2022

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the support, Billy! We're so glad that Jose continues to earn your loyal business and we look forward to your next visit with us here at Herb Chambers BMW Certified Pre-Owned Medford!

January 18, 2022

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Employee Rating

They pay close attention to detail at this dealership location. That is extremely important to me. More

by mabraya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brett Robinson, Brad Viglioni

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Jan 20, 2022

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for trusting Herb Chambers BMW Certified Pre-Owned Medford with your business!

December 24, 2021

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Employee Rating

Best experience… Every one I felt with was great service was excellent by everyone at the dealership. More

by Kbrant9093
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Apanian , Johan Bedoya, Wilson Martinez

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Dec 28, 2021

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We appreciate the five star rating! Thank you so much for choosing Herb Chambers BMW Certified Pre-Owned Medford!

November 12, 2021

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Employee Rating

This is by far the WORST service Center I have been to.To make a long story short...Their mistake and lack of knowlage costed me over $3000 in repairs somewhere else to fix what they broke. More

by ByHC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Helpful
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Nov 29, 2021

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. We would like to hear about the circumstances surrounding this review so the team can assist in resolving your concerns. Please contact me at your earliest convenience. Thank you, Jim Grammas - General Manager jgrammas@herbchambers.com

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