Jose Gutierrez | Page 7

Great Service!! Fast and accurate diagnosis of the problems I was experiencing. Naeem did an excellent job in keeping me informed and status report to the repairs don Fast and accurate diagnosis of the problems I was experiencing. Naeem did an excellent job in keeping me informed and status report to the repairs done. Great job guys! More

by kef23 Verified Customer Verified Customer

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No power, no brakes in the middle of the freeway I brought my Volvo xc60 in because it had shut off while i was driving it 3 times in two days. After keeping it for 5 days Rusnak Volvo service found I brought my Volvo xc60 in because it had shut off while i was driving it 3 times in two days. After keeping it for 5 days Rusnak Volvo service found nothing wrong with it and told me they tested it and could find nothing wrong with it and to come pick it up. They assured me the car was safe to drive. I reluctantly picked up the car but felt reassured by what they told me- nothing is wrong. I took the car and drove to work and as I was driving down the 134 west, 4 lanes from the shoulder, the car shut off and would not turn back on. No brakes, no power steering, no flashers, nothing. Luckily i made it to the shoulder safely. I called my service contact Anthony and left him a voicemail. He called back and apologized and said to bring the car back. He called back a few minutes later and asked me if there was gas in the car. As if that was the reason the car shut off? Not that there was an ongoing issue they couldn't figure out. And yes there was gas in the car. After waiting for AAA for two hours with a CHP officer on the shoulder i finally had the car back to Rusnak. After 5 minutes they figured out what was wrong with the car. ACTUALLY my tow truck driver figured out what was wrong. They wanted to fix the broken connection they somehow didnt discover during the 5 days they had my car and send me on my way again. I refused and said i wanted the car tested further and to give me a loaner. They obliged. There is absolutely no understanding on their end on how dangerous this situation could have become. I specifically bought my car at Rusnak because it is a female owned business and i thought service would be different. I believe i was treated so flippantly because they perceived me to be an easy customer who would go along with whatever i was told. More

by xx Verified Customer Verified Customer

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Great Service!! Naeem, Anthony, Jose and Manual all did a great job. I would definitely recommend this place. Thanks for the great service! And thanks for the loaner Naeem, Anthony, Jose and Manual all did a great job. I would definitely recommend this place. Thanks for the great service! And thanks for the loaner car- this really helped me out. More

by jk1234 Verified Customer Verified Customer

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Treat you like family. I bought a used Volvo as a daily driver. Never thought I would love my car more than the others. For maintenance and services I only come here. Had my I bought a used Volvo as a daily driver. Never thought I would love my car more than the others. For maintenance and services I only come here. Had my car for over 4 years and they keep it running like it just came off the line. There is no BS talk and they take the time to explain in simple terms what is wrong. Even get to talk to the mechanics working on it. Services here seem more personal and honest. Thanks guys More

by leaddiver Verified Customer Verified Customer

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Beyond Excellence I can't thank the team at Rusnak Volvo enough for their exceptional service and support! They are second to none and I appreciate how they're attentiv I can't thank the team at Rusnak Volvo enough for their exceptional service and support! They are second to none and I appreciate how they're attentive from the small details to the big ones. And from the start of your visit to when you drive off in your new Volvo. Appreciative shout outs to the General Manager, Sally, who worked hard to get me the vehicle I wanted--and her incredible supporting cast, Jimmy, Brandi and Jamie who all helped to make my customer experience awesome! You guys are a big part of why Rusnak Volvo is Beyond Excellence...Thank you! Carla R More

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It is always an amazing experience! Every time I take my Volvo to service, it is always an amazing experience. Everyone is very friendly and professional, specially Naeem, Jose and my Every time I take my Volvo to service, it is always an amazing experience. Everyone is very friendly and professional, specially Naeem, Jose and my service tech Jaime. They are always answering my questions and concerns. I couldn’t ask for anyone better than them! More

by pinkjojo716 Verified Customer Verified Customer

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The service has always been great The service at this dealership has always been great. Mark is very attentive and has listened to my concerns. He has done great at addressing the issu The service at this dealership has always been great. Mark is very attentive and has listened to my concerns. He has done great at addressing the issues with my car. I'm going to book my car service soon and I know I will be well taken care of by all the staff there. More

by MLIRA264 Verified Customer Verified Customer

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