Jose Hernandez | Page 9

Hassle free experience This dealership definitely makes things easy, from the initial purchase process to customer satisfaction follow up to scheduling maintenance appointme This dealership definitely makes things easy, from the initial purchase process to customer satisfaction follow up to scheduling maintenance appointments. You can’t go wrong with bringing your business here. More

by balt.escamilla Verified Customer Verified Customer

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Exceptional customer service We have used the Mercedes-Benz of Temecula since they opened, and have always been exceptionally pleased with their service of our 2014 ML350. We rec We have used the Mercedes-Benz of Temecula since they opened, and have always been exceptionally pleased with their service of our 2014 ML350. We recently took our car in for its A9 service, and mentioned that the "check engine" light had been on intermittently for quite a while for no apparent reason. Jose Hernandez, our service advisor, was determined to get to the bottom of the issue, and managed to persuade M-B to do a lengthy and costly diagnostic process of determining the cause at no cost to us. Jose was terrific throughout the time they had the car, keeping us informed of the progress made, parts ordered, etc. We were extremely grateful for his attention to our service. More

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Perfect Service Jose and the service team are stellar! Above and beyond! The only difference between Mercedes dealers is the way they treat their customers! Your serv Jose and the service team are stellar! Above and beyond! The only difference between Mercedes dealers is the way they treat their customers! Your service department exceeds expectations👍 More

by BILL Verified Customer Verified Customer

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Great customer service Jose Hernandez was everything I expected from Mercedes! As a sommelier, hospitality comes first and he clearly showed he knew the difference between Jose Hernandez was everything I expected from Mercedes! As a sommelier, hospitality comes first and he clearly showed he knew the difference between service and hospitality. The car wash though has been disappointing both times. I understand it’s complimentary but a little attention to detail would be nice. Glass was wet/ water spotted including mirrors. Behind the door handles are covered in dirt still. More

by SALO Verified Customer Verified Customer

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Poor service Purchased a wheel and tire protection plan and a dent warranty and it hasn’t even been a year I’ve had the contract. 1st I was told that they couldn’t Purchased a wheel and tire protection plan and a dent warranty and it hasn’t even been a year I’ve had the contract. 1st I was told that they couldn’t fix the wheel and that they will get back to me and it has been 2 weeks now that I haven’t heard back on anything. Called to find out a lost the dent and was told that they canceled my warranty and they sent me a refund without me knowing. So, no wheel repaired or replaced, no follow up, no dent removal because they cancelled my contract without me knowing, wasted time, mileages and has bringing my car here. I hope this gets attention and something is done. I’ve bought 2 cars already from you guys and wasn’t satisfied with the 1st and now this is the second. More

by EJSABALBORO Verified Customer Verified Customer

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Service A Jose Hernandez did a fantastic job. First time servicing my ML350 and really enjoyed the experience. Nice coffee bar and pastry available and very fri Jose Hernandez did a fantastic job. First time servicing my ML350 and really enjoyed the experience. Nice coffee bar and pastry available and very friendly staff. Will be back for next service. More

by KLRANCH Verified Customer Verified Customer

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Sales agen was very nice with a very good and positive attitude. He is very good at his job a very good asset for this place. attitude. He is very good at his job a very good asset for this place. More

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Great experience I gave this rating because from When I stepped onto the floor everyone was so welcoming and friendly and wanted me to have an amazing experience. I gave this rating because from When I stepped onto the floor everyone was so welcoming and friendly and wanted me to have an amazing experience. More

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GL 550 coolant leak Jose was very professional and informative thought out this service. I was extremely grateful that this repair Was covered by my extended warranty!!! Jose was very professional and informative thought out this service. I was extremely grateful that this repair Was covered by my extended warranty!!!! I also greatly appreciated being informed that my tires were due to be replaced! I Immediately went to the tire store which I had purchased them from and received a rebate in new tires. Thank you for being so comprehensive!!! More

by SHIRAZSALUKIS Verified Customer Verified Customer

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