Jose Hernandez

Took my car in because it was not starting all the time, they charged a 525.00 fee to diagnose and if I would go with them the 525 would go towards the bill. The diagnosis was...auto needs a fuel pump tota they charged a 525.00 fee to diagnose and if I would go with them the 525 would go towards the bill. The diagnosis was...auto needs a fuel pump total cost of 1850.00??? My local mechanic in La Quinta would have charged me 600.00 (please note my daughter lives in Temecula and took the vehicle there without calling me first) Of course I was upset at the cost but I had no choice but to try to negotiate with them, my mechanic 600.00 and their fee regardless was 525.00, I offered them 1200.00 vs getting it towed...the immediately reduced it to 1200.00. Fast forward 5 days later car is done, I got a text on Tuesday stating your car is ready for pick up, I would be coming from La Quinta and didn't have a ride and I advised them I would pick it up no later than Saturday. Friday I sent Ruben a text at 9 AM letting him know I have a ride and I would get there Saturday around 2 to 3 pm, at 1:30 pm I received a text from Jose responding on Ruben's behalf that car is not ready and will be ready by Monday??? I was already on the road and only 30 minutes way from a 2 hour drive. I called and call went to VM, I called dealership and they said they will get back to me, 10 minutes later I get a call from Jose stating the reason the car is not ready because it was involved in an accident at the dearlership???? This was so dishonest to lead me to believe that car was not ready not because of an accident. They lied!!! I got to the dealership, paid my 1200.00 they should have not charged me anything honestly. AT that point I really didn't trust them, I took it to my mechanic and La Quinta and got their insurance involved. I dropped off the car to the auto shop, please note I had my car parked in my garage until I can take it to the auto shop, when I moved the car I saw mice/rat droppings under the vehicle?? my garage is empty and I have never seen any droppings. I received a call from my auto shop after I dropped off and they said that it appears that there are rodents in the car????? OMG I can't even believe this!!! I am not sure how the rodents got in? They advised me after I pick up the car to hire a pest control company to take care of this matter. BTW I did speak with the GM, he apologized and he said he wrote up Ruben and Reza the service manager, but offered nothing. I have to contact the insurance company on Monday to advise them of the rodent issue, hopefully they will cover the pest control company. Lastly I had given Ruben 1 one star and he texted me twice almost harassing me and requesting for me to change his rating as when he was informed that the car was in a car accident he was too busy at Disneyland with his young son. I do feel bad for Ruben but he should of notified me ASAP car was involved in an accident. More

Report | Print

My classic Lorinser SL, used only for club shows and events, had an annual service coordinated by Jose. The service was excellent in all respects: services performed, time of completeion, and answers to events, had an annual service coordinated by Jose. The service was excellent in all respects: services performed, time of completeion, and answers to techical questions about the service. I highly recommend both Jose and Merceded-Benz of Temecula. More

Report | Print

Service department and rental car department. Horrible customer service!!! I had to bring back my car because the front head lamp would not turn off. You would think because of their mistake that the deal customer service!!! I had to bring back my car because the front head lamp would not turn off. You would think because of their mistake that the dealership would treat me with respect and not an inconvenience. More

Report | Print

Big hot mess.Very bad when it comes to Big hot mess. Very bad when it comes to service. 06/27/2019 replaced saggy visor but still same issue. Repaired parking brake and tech didn’t put th Big hot mess. Very bad when it comes to service. 06/27/2019 replaced saggy visor but still same issue. Repaired parking brake and tech didn’t put the original AMG chrome accent pedal cover back. 07/09/2019 replaced cup holder cover now there is a 1/4 gap. 03/16/2020 Took the car for oil change lazy tech spilled oil in the engine bay and left it there. 2 weeks later I noticed oil leaking in my garage. Rushed my car to a good Indy shop to fix the leak. After paying diagnostic fees I found out that the car was not leaking. It was the dealer ‘s tech who made a mess and didn’t clean it. Yesterday I was selling my car 8-9K higher than kbb trade in value. The buyer runs carfax and it show millage discrepancy because Temecula MB dealer reported that they serviced my car on 05/07/2021 with 4135 miles on. They didn’t even touch my car on that day. Anyways the buyer backed up. Meanwhile I was getting a good deal on a new 5 series bmw saving 10K but I lost the deal because I couldn’t sell my current Mercedes due to Temecula MB dealer irresponsible behavior. I don’t even wanna buy another mercedes cause they are my only option for maintenance of next Merc. Vin# WDDHF******182210 .2016 E350 More

Report | Print

As always, Temecula Mercedes provides a very easy experience. Everyone that I any interaction with were very accommodating. As can be expected, very pricey. Worth it for the piece of mind. experience. Everyone that I any interaction with were very accommodating. As can be expected, very pricey. Worth it for the piece of mind. More

Report | Print

Jose and staff are very friendly and took great care of my beautiful car. I love driving a Mercedes such a gorgeous car!! Very smooth ride. They even washed it for me. Thank you for great service!! my beautiful car. I love driving a Mercedes such a gorgeous car!! Very smooth ride. They even washed it for me. Thank you for great service!! More

Report | Print

Jose was very friendly and accommodating and we were kept informed at all times.The price they gave us on the motor was very competitive.Your operation is one of the best looking I have ever seen. informed at all times.The price they gave us on the motor was very competitive.Your operation is one of the best looking I have ever seen. More

Report | Print

Manny & Bruce took great care of my car and us. Thank you for having my car checked the week my extended warranty expired and for going above & beyond for taking care of us right away. Patrick thank you for for having my car checked the week my extended warranty expired and for going above & beyond for taking care of us right away. Patrick thank you for always making sure that I have a loaner car when I drop off my car for service with or without an appointment. Manny congratulations on your promotion More

Report | Print

I received great customer service from the Temecula Mercedes Benz dealership on my SUV. I use the Temecula Mercedes Benz for all of mine service needs. Mercedes Benz dealership on my SUV. I use the Temecula Mercedes Benz for all of mine service needs. More

by JOHNBOWLAN Verified Customer Verified Customer

Report | Print

The turnaround took two days to replace one tire. My car was returned dirtier than when i brought it in. Left a message with service but didnt receive a call back. Just asked if I could get my car re-wash was returned dirtier than when i brought it in. Left a message with service but didnt receive a call back. Just asked if I could get my car re-washed, but no reply. More

by gcarlson582 Verified Customer Verified Customer

Report | Print