Joel Capps
Joel Capps at Serra Toyota of Decatur

Joel Capps

New Car Sales Manager

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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4.9
35 Reviews
4.9

35 Reviews

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35 Reviews of Joel Capps

September 30, 2026

Dealership Rating
Employee Rating

Tristan was a great salesperson. He met our every need and kept us informed of our delivery. I would be glad to recommend him to other potential buyers. I made a friend rather tha More

by Ernest8790
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tristan Cameron

Sep 30, 2026

Serra Toyota of Decatur responded

Thank you for sharing your experience. We're glad our team met your needs and kept you informed. We appreciate your recommendation of Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

September 28, 2026

Dealership Rating
Employee Rating

Real polite people real clean nice cars and trucks clean bathrooms...k I'm done More

by danbanks637
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tristan Cameron

Sep 28, 2026

Serra Toyota of Decatur responded

Thank you for your feedback. We appreciate your kind words about our team and facilities at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

September 26, 2026

Dealership Rating
Employee Rating

This dealership was very helpful with everything that we needed. They were personal throughout the whole experience. I have wanted a nice 4runner years and when I reached out that I was ready they got exact More

by Noah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tristan Cameron , Rogerick, 5 stars

Sep 26, 2026

Serra Toyota of Decatur responded

Thank you for sharing your experience with Serra Toyota Decatur. We're glad our team could assist you in finding the 4Runner you wanted and help with financing questions. We appreciate your feedback. Michael McLeod General Manager 256-340-0330

September 18, 2026

Dealership Rating
Employee Rating

We were treated fairly and with respect. We would recommend them.They worked with us on the sale. I would recommend this dealership. More

by rheeta4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melvin Armstead , Ken

Sep 18, 2026

Serra Toyota of Decatur responded

Thank you for recommending Serra Toyota Decatur. We appreciate your feedback and are glad to hear about your positive experience. If you have any concerns, please feel free to contact us directly. Michael McLeod General Manager 256-340-0330

Sep 25, 2026

rheeta4 responded

Very Courteous

September 10, 2026

Dealership Rating
Employee Rating

Salesman and staff was very friendly, helpful, and knowledgeable. Staff was very informative about the vehicles. More

by chig.downs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Jones, Nick Hull

Sep 10, 2026

Serra Toyota of Decatur responded

Thank you for recognizing our team's efforts. We appreciate your feedback about the sales experience at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

August 31, 2026

Dealership Rating
Employee Rating

We've bought all our vehicles here since 2005. And we've always used George Jones when we wanted to buy. More

by dawn.dunaway1959
Recommend Dealer
Yes
Aug 31, 2026

Serra Toyota of Decatur responded

Thank you for your long-term loyalty to Serra Toyota Decatur. We appreciate your continued business and feedback. Please contact us if there’s anything we can assist with. Michael McLeod General Manager 256-340-0330

August 10, 2026

Dealership Rating
Employee Rating

It was definitely a pleasure working with this dealership.and will recommend them to others in the future. More

by get2richard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Hull, Jacob Smith

Aug 13, 2026

Serra Toyota of Decatur responded

Thank you for recommending Serra Toyota Decatur. We appreciate your feedback. Please reach out if you have any questions. Michael McLeod General Manager 256-340-0330

July 24, 2026

Dealership Rating
Employee Rating

Customer service was great and no being pressured:) my wife is very happy with the new car !! Marlowe did a fantastic job and very friendly and polite! More

by Naturepro.al
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marlowe Wade Jr.

Jul 25, 2026

Serra Toyota of Decatur responded

Thank you for sharing your experience. We're glad to hear your wife is happy with her new car and that our team provided friendly service. We appreciate your feedback at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

July 21, 2026

Dealership Rating
Employee Rating

Was good getting my oil changed and service guy was very nice like always. I will be bakc when I need another oil change More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2026

Serra Toyota of Decatur responded

Thank you for your continued trust in Serra Toyota Decatur for your oil changes. We appreciate your feedback and look forward to assisting you again. Michael McLeod General Manager 256-340-0330

July 17, 2026

Dealership Rating
Employee Rating

Mitchell did an outstanding job showing us the vehicles we were interested in and was very professional in our interactions. More

by Ronnie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mitchell Grubbs, Nick Hull

Jul 18, 2026

Serra Toyota of Decatur responded

Hello Ronnie, I appreciate you taking the time to share your feedback regarding your recent visit here. It's great to learn that you had an outstanding experience with our Sales Team. However, I would like the opportunity to discuss the star rating you have provided. Can you please give me a call at a time that is best for you? I look forward to hearing from you. Michael McLeod General Manager 256-340-0330

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