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Joel Capps

Overview Reviews (29) Inventory (254)

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Joel Capps

New Car Sales Manager

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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4.8

29 Reviews

Overview Reviews (29) Inventory (254)

4.8

29 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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29 Reviews of Joel Capps

August 10, 2026

Dealership Rating

Employee Rating

It was definitely a pleasure working with this dealership.and will recommend them to others in the future. dealership.and will recommend them to others in the future. More

by get2richard

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nick Hull, Jacob Smith

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Aug 13, 2026 -

Serra Toyota of Decatur responded

Thank you for recommending Serra Toyota Decatur. We appreciate your feedback. Please reach out if you have any questions. Michael McLeod General Manager 256-340-0330

July 24, 2026

Dealership Rating

Employee Rating

Customer service was great and no being pressured:) my wife is very happy with the new car !! Marlowe did a fantastic job and very friendly and polite! wife is very happy with the new car !! Marlowe did a fantastic job and very friendly and polite! More

by Naturepro.al

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marlowe Wade Jr.

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Jul 25, 2026 -

Serra Toyota of Decatur responded

Thank you for sharing your experience. We're glad to hear your wife is happy with her new car and that our team provided friendly service. We appreciate your feedback at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

July 21, 2026

Dealership Rating

Employee Rating

Was good getting my oil changed and service guy was very nice like always. I will be bakc when I need another oil change nice like always. I will be bakc when I need another oil change More

by Ken

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 23, 2026 -

Serra Toyota of Decatur responded

Thank you for your continued trust in Serra Toyota Decatur for your oil changes. We appreciate your feedback and look forward to assisting you again. Michael McLeod General Manager 256-340-0330

July 17, 2026

Dealership Rating

Employee Rating

Mitchell did an outstanding job showing us the vehicles we were interested in and was very professional in our interactions. we were interested in and was very professional in our interactions. More

by Ronnie

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Mitchell Grubbs, Nick Hull

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Jul 18, 2026 -

Serra Toyota of Decatur responded

Hello Ronnie, I appreciate you taking the time to share your feedback regarding your recent visit here. It's great to learn that you had an outstanding experience with our Sales Team. However, I would like the opportunity to discuss the star rating you have provided. Can you please give me a call at a time that is best for you? I look forward to hearing from you. Michael McLeod General Manager 256-340-0330

July 16, 2026

Dealership Rating

Employee Rating

Very helpful, got me a great deal on my trade in, and my new 2026 4Runner. He is definitely the best one to replace my former salesman (untimely departure to another location) for my needs. new 2026 4Runner. He is definitely the best one to replace my former salesman (untimely departure to another location) for my needs. More

by childers1993

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mitchell Grubbs, Steve Gremaux, Nick Hull, Jesse Harrison

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Jul 18, 2026 -

Serra Toyota of Decatur responded

Thank you for your feedback. We're glad our team could assist with your trade-in and new 2026 4Runner. We appreciate your trust in Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

April 02, 2025

Dealership Rating

Employee Rating

Was a great experience in buying a new Highlander Hybrid. Was treated excellent by all. Was treated excellent by all. More

by lchapman1234

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Apr 06, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your experience with us at Serra Toyota Decatur. Enjoy your new Toyota Highlander Hybrid. Michael McLeod General Manager 256-340-0330

February 28, 2025

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Employee Rating

Thay have a wonderful sales department and a wonderful service department everyone is very friendly and helpful service department everyone is very friendly and helpful More

by jnsorensen38

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: George Jones, Paul deBlanc , January Taylor

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Mar 04, 2025 -

Serra Toyota of Decatur responded

Thank you for recognizing our team's efforts at Serra Toyota Decatur. It’s great to hear about your positive experience with sales and service. Michael McLeod General Manager 256-340-0330

February 04, 2025

Dealership Rating

Employee Rating

Had a great experience here. Ralph was extremely helpful and knowledgeable. Would recommend coming here Ralph was extremely helpful and knowledgeable. Would recommend coming here More

by David

Recommend Dealer

Yes

Other Employees Tagged: Ralph

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Feb 06, 2025 -

Serra Toyota of Decatur responded

Thank you for recommending Serra Toyota Decatur. It's great to know our team provided a helpful experience. Wishing you all the best on your journeys ahead. Michael McLeod General Manager 256-340-0330

February 02, 2025

Dealership Rating

Employee Rating

Friendly people not pushy or worrisome just helpful. Love Jacob Freeland and Joel Capp they are the best Love Jacob Freeland and Joel Capp they are the best More

by ylreveB43

Recommend Dealer

Yes

Other Employees Tagged: Sales Jacob Freeland

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Feb 06, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your experience. Our team is committed to providing helpful service at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

December 31, 2024

Dealership Rating

Employee Rating

Tristan Cameron was super helpful and phenomenal to work with! Best car buying experience all thanks to his hard work and help to streamline the buying process. with! Best car buying experience all thanks to his hard work and help to streamline the buying process. More

by Alejandrocespedes25

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tristan Cameron

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Jan 22, 2025 -

Serra Toyota of Decatur responded

Serra Toyota Decatur appreciates your feedback. It's great to hear our team provided you with an excellent car-buying experience. Michael McLeod General Manager 256-340-0330

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