Brian Keenum
Brian Keenum at Serra Toyota of Decatur

Brian Keenum

Service Manager

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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4.9
18 Reviews
4.9

18 Reviews

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18 Reviews of Brian Keenum

October 01, 2026

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Employee Rating

Best place to buy a vehicle and service department is excellent! I live in shoals and drive to Decatur because they are the best!! More

by jennyhasha3
Service Price Transparency
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Recommend Dealer
Yes
Oct 01, 2026

Serra Toyota of Decatur responded

Thank you for choosing Serra Toyota Decatur and for your kind words about our service. We appreciate your loyalty and are glad to be your preferred dealership. Michael McLeod General Manager 256-340-0330

September 26, 2026

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The tire pressure light warning was addressed, but the forward radar wasn’t. The cruise control does not work with it in failure. I’ll bring the truck back early next week to see what is the problem. More

by leejr
Service Price Transparency
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Recommend Dealer
Yes
Sep 26, 2026

Serra Toyota of Decatur responded

Thank you for your feedback. We appreciate you bringing the forward radar issue to our attention. Our team at Serra Toyota Decatur looks forward to assisting you further when you return. Michael McLeod General Manager 256-340-0330

September 25, 2026

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Been with Toyota for several years. Always have great service , always friendly and know I can trust their work More

by Hanners708
Service Price Transparency
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Recommend Dealer
Yes
Sep 25, 2026

Serra Toyota of Decatur responded

Thank you for your continued trust in Serra Toyota Decatur. We appreciate your kind words about our service and team. Michael McLeod General Manager 256-340-0330

September 24, 2026

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Very nice friendly respectable love it I would recommend everybody to go to the dealership More

by elizabethjones20304050
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Recommend Dealer
Yes
Sep 24, 2026

Serra Toyota of Decatur responded

Thank you for recommending Serra Toyota Decatur. We appreciate your kind words about our team. Michael McLeod General Manager 256-340-0330

September 19, 2026

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Always use this dealership for all my Toyota services. Very professional and friendly staff. They treat you like family. Would recommend to anyone in the area to try them out. More

by debone8848
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Recommend Dealer
Yes

Other Employees Tagged: Steve Gremaux, Meghan Smiley

Sep 19, 2026

Serra Toyota of Decatur responded

Thank you for your recommendation and kind words about our team. We appreciate your loyalty to Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

September 17, 2026

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I was throughly pleased abd impressed with their service. I scheduled for service 2 days ahead my car was picked up from my job taken to service. Shortly before service was done they called to confirm what I More

by HalleyM
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Steve Gremaux , Haylee Adamson

Sep 17, 2026

Serra Toyota of Decatur responded

Thank you for sharing your experience with Serra Toyota Decatur. We appreciate your detailed feedback and are glad our service met your expectations. Michael McLeod General Manager 256-340-0330

August 31, 2026

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Employee Rating

We've bought all our vehicles here since 2005. And we've always used George Jones when we wanted to buy. More

by dawn.dunaway1959
Recommend Dealer
Yes
Aug 31, 2026

Serra Toyota of Decatur responded

Thank you for your long-term loyalty to Serra Toyota Decatur. We appreciate your continued business and feedback. Please contact us if there’s anything we can assist with. Michael McLeod General Manager 256-340-0330

August 30, 2026

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Prompt, courteous professional service! The service manager is the consumate professional and answered all questions and let me know of additional services which U greatly appreciated! More

by FatalStar
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 30, 2026

Serra Toyota of Decatur responded

Thank you for recognizing our team's professionalism at Serra Toyota Decatur. We appreciate your feedback and are glad the service manager addressed your questions thoroughly. If you have any further concerns, please feel free to contact us directly. Michael McLeod General Manager 256-340-0330

August 25, 2026

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Employee Rating

No matter how many times I visit this dealership, I amalways treated nicely, with professionalism all the way out the door. More

by Bjcarp
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Stone, Steve Gremaux, Rachel Falls , Haylee Adamson

Aug 25, 2026

Serra Toyota of Decatur responded

Thank you for your continued trust in Serra Toyota Decatur. We appreciate your kind words about our professionalism. Your feedback means a lot to our team. Michael McLeod General Manager 256-340-0330

August 18, 2026

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Employee Rating

I had an issue after leaving the service department. I was an hour away and Brian helped me get to another dealership to get it resolved quickly. It was a Friday and he followed up on Monday to confirm More

by lklee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Meghan Smiley

Aug 18, 2026

Serra Toyota of Decatur responded

Thank you for sharing your experience. We appreciate your recognition of our team's efforts to assist you promptly. Your feedback is valuable to Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

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