Kim Stone
Kim Stone at Serra Toyota of Decatur

Kim Stone

Service Advisor

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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4.9
124 Reviews
4.9

124 Reviews

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124 Reviews of Kim Stone

August 13, 2026

Dealership Rating
Employee Rating

The service team is very professional. They did a great job and very informative, they really know what they’re doing and they helped a lot. Thank you. More

by stephenhudson34
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 14, 2026

Serra Toyota of Decatur responded

Thank you for recognizing our team's professionalism and knowledge. We appreciate your feedback and your trust in Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

August 08, 2026

Dealership Rating
Employee Rating

Kim, Lisa, and Jessie made the experience amazing. They made the atmosphere warm and welcoming. More

by Adelavillarreal777
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jesse Harrison , Lisa

Aug 11, 2026

Serra Toyota of Decatur responded

Thank you for recognizing our team at Serra Toyota Decatur. We’re glad the atmosphere felt warm and welcoming. Your feedback is appreciated. Michael McLeod General Manager 256-340-0330

August 07, 2026

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Employee Rating

Customer service is exceptional! I would highly recommend this dealership to my friends and family. More

by thanvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2026

Serra Toyota of Decatur responded

Thank you for recommending Serra Toyota Decatur. We appreciate your kind words about our customer service. Michael McLeod General Manager 256-340-0330

August 04, 2026

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Employee Rating

I was in a bind needed my car back in a hurry. They got me in and out very helpful More

by harpersautomotive2590
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jesse Harrison

Aug 06, 2026

Serra Toyota of Decatur responded

Thank you for sharing your experience. We're glad our team could assist you quickly. We appreciate your feedback at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

July 24, 2026

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I got the oil changed there and everyone was friendly and I had some coupons but they didn't qualify ....but the employee got me a good discount any way! I was very happy!!! More

by picturetaker422
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Gremaux

Jul 25, 2026

Serra Toyota of Decatur responded

Thank you for sharing your experience with our oil change service. We're glad our team could offer a discount despite the coupon situation. We appreciate your feedback at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

July 24, 2026

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Employee Rating

Scheduled appointment to get a TSB done. Instead of making the repair, they performed an unneeded service. By the time I went back to get the repair done, they said it was over the mileage a More

by rgferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2026

Serra Toyota of Decatur responded

Hello, Your feedback is very important to us. I would appreciate the opportunity to speak with you about your recent experience with our Service Team. Please give me a call so we may discuss this further. I look forward to hearing from you. Michael McLeod General Manager 256-340-0330

July 18, 2026

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Employee Rating

Friendly and competent in their work. Always willing to fit me in their busy schedule which is very customer focused. More

by kelvinlm78
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 21, 2026

Serra Toyota of Decatur responded

Thank you for recognizing our team's efforts. We aim to keep our schedule customer-focused. We appreciate your support of Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

July 17, 2026

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I love their service department. They’re fast. I come from Toney to have them service my car. When I really needed something fixed on my car, they allowed me to come in with no appoi More

by Deezy
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Falls

Jul 18, 2026

Serra Toyota of Decatur responded

Thank you for sharing your experience with our service department. We're glad to hear our team was able to assist you promptly. We appreciate your trust in Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

May 24, 2025

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Employee Rating

The team is phenomenal. From service technician to parts, sales and management, unlike any other dealership in a good way. More

by David Hayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael McLeod, Antoine Pyfrom, Bradley Terry

May 26, 2025

Serra Toyota of Decatur responded

We're pleased to hear our team could provide such a positive experience at Serra Toyota Decatur. Thank you for your kind words. Michael McLeod General Manager 256-340-0330

May 07, 2025

Dealership Rating
Employee Rating

Wanted to make sure I wanted/needed work done. Kept me informed on progress. Offered solutions available when there was an unavoidable delay More

by GaryN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Alexander

May 11, 2025

Serra Toyota of Decatur responded

Thank you for sharing your experience with us at Serra Toyota Decatur. We're pleased that our team kept you informed throughout the process and provided available solutions. Michael McLeod General Manager 256-340-0330

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