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Kim Stone
Kim Stone at Serra Toyota of Decatur

Kim Stone

Service Advisor

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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4.9
118 Reviews
4.9

118 Reviews

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118 Reviews of Kim Stone

July 18, 2026

Dealership Rating
Employee Rating

Friendly and competent in their work. Always willing to fit me in their busy schedule which is very customer focused. More

by kelvinlm78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Keenum, Steve Gremaux, Meghan Smiley, Noah Rohan, Jesse Harrison, Haylee Adamson

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Jul 18, 2026

Serra Toyota of Decatur responded

Thank you for recognizing our team's efforts. We aim to keep our schedule customer-focused. We appreciate your support of Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

July 17, 2026

Dealership Rating
Employee Rating

I love their service department. They’re fast. I come from Toney to have them service my car. When I really needed something fixed on my car, they allowed me to come in with no appoi More

by Deezy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Falls

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Jul 18, 2026

Serra Toyota of Decatur responded

Thank you for sharing your experience with our service department. We're glad to hear our team was able to assist you promptly. We appreciate your trust in Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

May 24, 2025

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Employee Rating

The team is phenomenal. From service technician to parts, sales and management, unlike any other dealership in a good way. More

by David Hayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael McLeod, Antoine Pyfrom, Bradley Terry

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May 26, 2025

Serra Toyota of Decatur responded

We're pleased to hear our team could provide such a positive experience at Serra Toyota Decatur. Thank you for your kind words. Michael McLeod General Manager 256-340-0330

May 07, 2025

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Employee Rating

Wanted to make sure I wanted/needed work done. Kept me informed on progress. Offered solutions available when there was an unavoidable delay More

by GaryN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Alexander

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May 11, 2025

Serra Toyota of Decatur responded

Thank you for sharing your experience with us at Serra Toyota Decatur. We're pleased that our team kept you informed throughout the process and provided available solutions. Michael McLeod General Manager 256-340-0330

April 23, 2025

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Employee Rating

Wonderful customer service, wonderful people. They delivered what they promised in a reasonable time. Highly recommend More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Keenum, Steve Gremaux, Meghan Smiley, Noah Rohan , Antoine Pyfrom

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Apr 24, 2025

Serra Toyota of Decatur responded

We appreciate your recommendation and kind words about our team at Serra Toyota Decatur. We're glad you had a great experience with us. Michael McLeod General Manager 256-340-0330

April 13, 2025

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Employee Rating

Very nice and timely mannered went in for an oil change and changed couple filters as well she brought them into me to see why they needed changing! Fairly priced as well! More

by Natasha_pettway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2025

Serra Toyota of Decatur responded

Thank you for choosing Serra Toyota Decatur for your oil change and filter service. We're glad to hear you were satisfied with the experience and our team's communication. Wishing you many smooth rides ahead! Michael McLeod General Manager 256-340-0330

April 10, 2025

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Employee Rating

Can I write Awesome 15 times ? I came in for my 10k mile service and during tire rotation the tech found a nail in my tire which I thought was an Awesome Find ! More

by William Allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Antoine Pyfrom, Christy Robinson, Tom Voizin, Skylar and his whole Team.

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Apr 11, 2025

Serra Toyota of Decatur responded

We appreciate your visit to Serra Toyota Decatur. Our team is glad they could catch the issue during your tire rotation. Thanks for sharing your experience. Michael McLeod General Manager 256-340-0330

April 09, 2025

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Employee Rating

Excellent place to use! Friendly, professional staff and quick service while you wait. Highly recommend! More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Antoine Pyfrom, Tom Voizin

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Apr 11, 2025

Serra Toyota of Decatur responded

Thank you for recommending Serra Toyota Decatur. We're glad you enjoyed your visit with our team. Michael McLeod General Manager 256-340-0330

April 05, 2025

Dealership Rating
Employee Rating

Average service, usually a couple hours wait time at service appointments. Easy to schedule service appointments online. More

by Toyota071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 06, 2025

Serra Toyota of Decatur responded

Hello, Thank you for taking the time to leave this review. I am pleased to know you have had an easy experience while scheduling an appointment with our Service Team, however, I would like the chance to address the length of your recent visits with us. Please reach out to me so that I may be of further assistance. Sincerely, Michael McLeod General Manager 256-340-0330

March 24, 2025

Dealership Rating
Employee Rating

The main reason we continue to buy from Serra is the service department especially Kim More

by michael_gentile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2025

Serra Toyota of Decatur responded

We're glad to know our service department made such a positive impact. Thank you for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

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