Jose Jimenez | Page 19

Told the service writer I had concerns regarding my vehicle that I wanted looked at. My brakes are squeaking and there is a rattle in my back hatch and the trim is loose. The service writer immediate vehicle that I wanted looked at. My brakes are squeaking and there is a rattle in my back hatch and the trim is loose. The service writer immediately gave me a blow off response regarding the breaks. Watched the inspection video, which neither concern showed being looked at. Service write came to tell me my vehicle was done and said nothing about the concerns I mentioned. I pushed regarding them and was told they didn't find anything during the inspection. Having watched the video I pushed back again. I was told they could take a look at it. Less than 5 minutes later he was back. When I asked what was found I was told that they couldn't spend anymore time on it that day and I was going to need to schedule another appt. Went with the Service Writer and another gentleman looked at it and said the trim was looser on that side but replacing it wouldn't necessarily fix the issue and the rattle is a separate issue even though it is coming from inside the trim. Basically was told warranty might not cover it. The vehicle is 7 months old with 10,000 miles and in perfect shape!!! That is ridiculous. Finally scheduled another appt. That Service Writer was great and agreed the two probably are related. Looked at my paperwork when I got home and found none of my concerns were even on it for a tech to look at them. The Service Writer completely blow my concerns off. Very disappointed with the customer service I received. My husband is a mechanic, so I am not dumb about cars by any means. More

by HAROLDBBRYANT Verified Customer Verified Customer

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Very thorough. Wait time was acceptable. After the service of the care I liked the video. Wait time was acceptable. After the service of the care I liked the video. More

by DONALD.ELSE Verified Customer Verified Customer

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They did a Good Job my car works great now thank you so much guys much guys More

by LIZBAIRE23 Verified Customer Verified Customer

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Quick, fast friendly service everytime you service one of our vehicles. We will definitely refer friends to your business. Thank you. our vehicles. We will definitely refer friends to your business. Thank you. More

by bobbijo.moritz Verified Customer Verified Customer

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Kind & Welcoming! Everyone is authentic when I stop in for service. Top notch experience every time I visit. Everyone is authentic when I stop in for service. Top notch experience every time I visit. More

by redannie1111 Verified Customer Verified Customer

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Fast, efficient, clean, polite, courteous. Definitely worth the 90+ mile drive! Will use Toyota of Des Moines again. Definitely worth the 90+ mile drive! Will use Toyota of Des Moines again. More

by sarahdencklau Verified Customer Verified Customer

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I didn’t go to Toyota of Des Moines so I don’t know why you’re emailing me you’re emailing me More

by VINCE34 Verified Customer Verified Customer

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Excellent service! We’ve always received excellent service from the Toyota Service Center for maintenance for our cars! Thank you! We’ve always received excellent service from the Toyota Service Center for maintenance for our cars! Thank you! More

by GINABLAYLOCK Verified Customer Verified Customer

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They were very competent and understanding when it came to getting my vehicle checked out for a problem that was occurring. From the first step in to the last step out, my supervisor and their team showed to getting my vehicle checked out for a problem that was occurring. From the first step in to the last step out, my supervisor and their team showed empathy and kindness, ensuring me that my vehicle and I were going to be taken care of. The whole workforce must have good management in the way they show enthusiasm and pride in helping out their customers. More

by clenchhit Verified Customer Verified Customer

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I went there for abs issue of my car but without checking it they asked me to purchase the costly parts it they asked me to purchase the costly parts More

by THAPAKHADGA48 Verified Customer Verified Customer

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