Jose Jimenez | Page 27
Express Service Advisor
Toyota of Des Moines
1650 SE 37th St.
Grimes, IA 50111
272 Reviews
Write a Review272 Reviews of Jose Jimenez
September 05, 2024
They did a really good job. Kept me informed and got all the things done in a timely manner. They were also friendly and happy to explain anything. Kept me informed and got all the things done in a timely manner. They were also friendly and happy to explain anything. More
Other Employees Tagged: Ian Davis, Justin Madison, Emily Wagner, Gabe Naylor
September 05, 2024
Had my truck in for service mentioned there was a couple lights on my dash an asked if they could look them up when I had service done. An what I am told is there’s no lights on. Get in the truck after I ge lights on my dash an asked if they could look them up when I had service done. An what I am told is there’s no lights on. Get in the truck after I get off from work get up to 15mph an all the lights are back. Amazed on what I was told. More
September 05, 2024
I like this dealership, but when I get my oil changed they won't check my radiator unless some other tech does it, for more, more money they won't check my radiator unless some other tech does it, for more, more money More
Other Employees Tagged: Ian Davis, Justin Madison, Emily Wagner, Gabe Naylor
September 05, 2024
Excellent. No complaints. Everything was exceptional. Friendly staff. Courteous and prompt service. Hope same service I will get in future. No complaints. Everything was exceptional. Friendly staff. Courteous and prompt service. Hope same service I will get in future. More
Other Employees Tagged: Ian Davis, Justin Madison, Emily Wagner, Gabe Naylor
September 04, 2024
I am self employed and have trouble getting away for appt. I appreciate that Toyota picks up my vehicle, performs the work I need and returns it to my home. Thank you. appt. I appreciate that Toyota picks up my vehicle, performs the work I need and returns it to my home. Thank you. More
August 30, 2024
Very transparent, honest and helpful. Answered all my questions. Helped figure out the best plan for myself. Awesome job! Answered all my questions. Helped figure out the best plan for myself. Awesome job! More
Other Employees Tagged: Steve Henigan, Rob Hutt, JP Phillips, Ian Davis, Travis Bergeson, Chad Millhollin, Ryan McClanahan, Jon Doering, Emily Wagner
August 30, 2024
Quick service. Honest evaluation of the problem. Great people! Highly recommended. Would recommend thus highly. Honest evaluation of the problem. Great people! Highly recommended. Would recommend thus highly. More
Other Employees Tagged: Ian Davis, Justin Madison, Emily Wagner, Gabe Naylor
August 29, 2024
Polite, prompt service. First rate dealer service experience. Comfortable waiting room and video presentation of the service undercarriage and tire inspection. First rate dealer service experience. Comfortable waiting room and video presentation of the service undercarriage and tire inspection. More
Other Employees Tagged: Eric Cornelison
August 29, 2024
Awful 2nd time I have had problems wont go back again tried to give another chance to see if would make up for last time. Scheduled an oil change, took them 2 hours to do the work, asked them to check my tried to give another chance to see if would make up for last time. Scheduled an oil change, took them 2 hours to do the work, asked them to check my brakes was told it was $40 dollars to check my brakes when the website clearly states they offer multi-point inspections that cover brake inspections. Left my dashboard inside my car covered with dirty handprints, just had cleaned my car and my driver side floor mat was filthy and had footprints. I took pictures. Didn't get updates on where my vehicle was in the process or get my inspection video until I left the dealership. They didn't check my cabin filter inside my car either. Not sure what comes with a multipoint inspection but paying all the extras is crazy. The last time they rotated my tires but didn't balance them, then said I would have to pay $130 to balance them. Try to gouge customers for every dollar and can't even take care of my car and clean the inside of it. I will have to find another place to take my Toyota 4runner somewhere else. Can't even trust Toyota dealership to do an inspection and courtesy check on my brakes. More

