Jose Montanez | Page 7

Tony was extremely helpful in guiding me through the process and explaining everything to me! I would highly recommend him. process and explaining everything to me! I would highly recommend him. More

by MULLINS.VERONICA.M Verified Customer Verified Customer

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Findlay dealership is well run with a very helpful and friendly GM Tony and Kiran at the helm with his great staff and wonderful service department, which includes Service manager Carlos Aquino and serv friendly GM Tony and Kiran at the helm with his great staff and wonderful service department, which includes Service manager Carlos Aquino and service rep, More

by JAYMESZA45 Verified Customer Verified Customer

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Everyone is very courteous and knowledgeable about the Kia. Services is marvelous. Would recommend this dealership to all my friends. Kia. Services is marvelous. Would recommend this dealership to all my friends. More

by SAMMYDOWN1956 Verified Customer Verified Customer

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Very friendly and knowledgeable service. I felt valued as a customer. The servicing was done quickly, while I waited in the comfortable lounge area. I felt valued as a customer. The servicing was done quickly, while I waited in the comfortable lounge area. More

by JIMSOHRE Verified Customer Verified Customer

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Joshua was kind, and very prompt. I had a Dr appointment i couldn't miss. He made sure I had time to get there without rushing through traffic. I always enjoy my time at Findlay Kia. I had a Dr appointment i couldn't miss. He made sure I had time to get there without rushing through traffic. I always enjoy my time at Findlay Kia. I feel the safety of my family is in amazing hands! Thank you Joshua. More

by SELENAMARROQUIN33 Verified Customer Verified Customer

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Saturday, 11/15/25, I made an appointment for 10:15 AM. I arrived early and greeted promptly. I was told that they would run a diagnostic and let me know what was happening and if it would be ready that da I arrived early and greeted promptly. I was told that they would run a diagnostic and let me know what was happening and if it would be ready that day or possibly need to be kept longer. I was given a voucher to get an Uber, that was appreciated. I received a text message later that day to allow me to receive updates. I reported “start” and received the message that said I was signed up. The only other communication I received was a call from a sales person offering to sell me a new model. Monday I still heard nothing so I called mid day and was told my service agent, Joshua, was off but I could speak with his partner Jose. He had no information on what was going on but assured me Joshua would reach out to me with an update. He was a little dismissive towards me, saying I came in late and was a walk in- both untrue. Tuesday still nothing, so I called again. I was told Joshua was out sick and Jose was unavailable. Wednesday still nothing. I left text and voice messages. Thursday I received text message saying there was other work recommended that needed approval, a gas cap for $309 and air filter for $79. I declined both. (I order both online for less than $10 each and replaced them, without any tools, in 5 minutes. I don’t hear anything more that day. Friday I got a text that my vehicle was ready for pick up. I replied that I was working late across town and would have to come in the morning. I was again given an Uber voucher to pick me up. When I picked up the vehicle I was charged the diagnostic fee. I asked if anything was covered by my warranty. I noted that I was certain that I had purchased an extended warranty. He said it didn’t show up in the system, but that he would check with the financing department and are me that he would let me know, and if there was coverage it would be corrected. I have not heard anything. I have been very disappointed with the poor service, and slow and limited communication. I definitely would consider buying my next vehicle elsewhere. More

by DR.TODDWALDRON Verified Customer Verified Customer

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The service provided has been great, Jose has been very communicative throughout each service, I will continue to bring my vehicles to Findlay. communicative throughout each service, I will continue to bring my vehicles to Findlay. More

by PIERSON.HEATH Verified Customer Verified Customer

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Findlay Kia is the only place I trust to take my vehicle for maintenance and repairs. for maintenance and repairs. More

by Vicki Verified Customer Verified Customer

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Always a great experience with the service team especially Nick and Jose great guys to work with and great communication throughout the process!!! especially Nick and Jose great guys to work with and great communication throughout the process!!! More

by L_Boogie Verified Customer Verified Customer

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The process was easy, everyone there was very helpful. Received texts as well that let me know the timeline of what was going on. Received texts as well that let me know the timeline of what was going on. More

by RKHAWES21 Verified Customer Verified Customer

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