Jose Otero | Page 5

Vera Cadillac is the easiest dealership to do business with. Both the sales and the service dept. They are very attentive and always professional. Very catering from the moment you come in until you le with. Both the sales and the service dept. They are very attentive and always professional. Very catering from the moment you come in until you leave. More

by MLMINK Verified Customer Verified Customer

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Simple, the best in the business. I drive from the keys to Vera for the kind of customer service. I drive from the keys to Vera for the kind of customer service. More

by fidel0 Verified Customer Verified Customer

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Eric was great - organized and communicative. Would recommend to anyone looking for good honest work on their vehicles Would recommend to anyone looking for good honest work on their vehicles More

by Strdz09 Verified Customer Verified Customer

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Vera Cadillac is a professional location. Jose Otero is a great sales representative. I trust him and he is very balanced. There is nothing that deters people more than a pushy sales rep. He Jose Otero is a great sales representative. I trust him and he is very balanced. There is nothing that deters people more than a pushy sales rep. He is a perfect balance; personable, honest and transparent. I have bought my last 2 vehicles from him. More

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Superior customer service, they make customers priority, family atmosphere. Always exceed my expectations by going above and beyond. family atmosphere. Always exceed my expectations by going above and beyond. More

by hecnes Verified Customer Verified Customer

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Everything was smooth and easy. Never felt pressured like at other dealerships. Great selection and was able to pick out the exact car we wanted. Never felt pressured like at other dealerships. Great selection and was able to pick out the exact car we wanted. More

by SSCHACTER Verified Customer Verified Customer

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My Escalade had a break problem and they realized the problem quickly and ordered the necessary part in 2 days. But It took almost 3 weeks for the part arrive and I got my car back in very good condition problem quickly and ordered the necessary part in 2 days. But It took almost 3 weeks for the part arrive and I got my car back in very good condition, all problems solved and they send the car to my house. So I didn’t have to drive there and back almost 2 hours. So I’m happy with the service and I just wished they had the necessary parts in services so we don’t have to wait weeks even for the smallest parts. More

by erolbaslamisli Verified Customer Verified Customer

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VERA MOTORS AND LOUIE VERA SENT ARMED MEN TO MY HOUSE TO HARASS MY FAMILY! THEY HAVE TRAUMATIZED MY SMALL CHILDREN. The owner, Louie Vera, is not trying to bully my family and me with scare tactics. Loui HARASS MY FAMILY! THEY HAVE TRAUMATIZED MY SMALL CHILDREN. The owner, Louie Vera, is not trying to bully my family and me with scare tactics. Louie sent armed men to my house at 630am, trying to get onto my property. The armed men lied to the police by telling them they had a court order to get the loaner car from me, which was not true. My children 3,5, and 7 are now traumatized. They saw men with guns on our property trying to take our car and the police lights outside. My kids are now scared to go out. Louie Vera thinks he is some mafia boss sending people to scare us. Yesterday we got a call from the Pembroke Pines police stating that Louie Vera is trying to claim the loaner car is stolen. Thankfully the Pembroke Pines police saw through Louie Vera's lies and disagreed that the vehicle was stolen and ultimately told them this was a civil matter. Part 2 PLEASE BE VERY CAREFUL WHEN YOU DEAL WITH VERA MOTORS! LOUIE VERA WILL SEND LAWYERS AFTER YOU. The owner, Louie Vera, did not like my first honest review. Louie Vera hired a lawyer to send me a Cease and Desist letter filled with threats. Furthermore, to add even more insult, they are also threatening legal action against me for writing a review, but they are the ones who totaled my brand new Escalade and want my insurance to pay over 100k for the total loss. Yesterday I received another letter from Vera's lawyer with more threats. Vera now wants me to return the loaner car they lent me because Vera told me that my insurance will never be used. Still, they want the loaner back, and if I do not return the loaner, they will report the car stolen to the police! More bully tactics. PART 1 DO NOT TRUST VERA MOTORS. THEY MAKE EMPTY PROMISES Vera Cadillac picked up my 2021 Escalade from my house for service in Sept 2021. On the way to return my car, the Vera Cadillac driver was involved in an accident that ended with my Escalade declared a total loss. That sucks, and accidents happen. I completely understand that. What is hard to understand is how my insurance is paying for the total loss, and I'm getting sued by the Vera driver. Vera is walking away with this accident that I had had nothing to do with not costing Vera a penny. The Vice President of Vera, Richard Gonzalez, has sent me countless emails detailing how my insurance will NOT be used for about six months, but I came to find out that was not true. My insurance will be used to pay off the total loss of the car. Furthermore, Vera refuses to protect me against the Vera driver, who is about to file a lawsuit against me. Also, I have continued to make my car payment for over six months now due to Richard's advice until my new car arrived. As of this week, the owner, Lou Vera, is now trying to blackmail me into accepting his terms, and if I don't, he will not sell me the new car I ordered after Vera crashed my car. Be very careful with Vera. They are not honest and do not care for you as a customer. They will not protect you and do the right thing. More

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Absolutely always professional and courteous. They help you with your requests and handle them quickly. My whole family have been doing business with Vera for years and years. Very satisfied you with your requests and handle them quickly. My whole family have been doing business with Vera for years and years. Very satisfied More

by MLMINK Verified Customer Verified Customer

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We have bought both of our Cadillacs from Vera and are extremely pleased with their professionalism and level of service. extremely pleased with their professionalism and level of service. More

by kathilopes Verified Customer Verified Customer

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