Jose Perez | Page 5

Jose, Gabe, Jenn, and Brian were all awesome and made leasing my second vehicle from Mohawk Honda a cake walk. Beyond helpful, friendly, and straight shooters. Would definitely recommend this dealership. leasing my second vehicle from Mohawk Honda a cake walk. Beyond helpful, friendly, and straight shooters. Would definitely recommend this dealership. More

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I got a great deal and outstanding service from my Salesman (Jose), the guy explaining the car’s features (Gabe), and the Finance person (Deanna)!! Salesman (Jose), the guy explaining the car’s features (Gabe), and the Finance person (Deanna)!! More

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I am very happy with the excellent service I received from my salesman Jose Perez . He answered all my questions that I had about buying out my leased 2021 Honda CR-V. The process went very smoothly . De from my salesman Jose Perez . He answered all my questions that I had about buying out my leased 2021 Honda CR-V. The process went very smoothly . Deanna did a great job explaining all the warranty options that Mohawk Honda had to offer me . Thank you both for doing such a great job ! I love my 2021 Honda CR-V! More

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If you’re looking for a crew of true professionals you can trust that know their stuff, this is the place! I got a great vibe right when I walked in and was greeted by Brianna. She was super friendly and can trust that know their stuff, this is the place! I got a great vibe right when I walked in and was greeted by Brianna. She was super friendly and listened to exactly what I said. She got Jose Perez in sales to assist me, who without skipping a beat drove off to grab the very specific vehicle I wanted to see even though it would take him 15-20 mins to do so. I took the Pilot for a spin, loved it and then Jose got me a great deal on it! Make sure to ask for Jose when you go in if you want to work with a helpful customer service oriented guy who will get you an awesome deal on a car you actually want. Day of pickup was also phenomenal. Gabe who I came to find out had only been there a few weeks delivered an informative walk around for my wife and I. I assumed he’d been there years based on his level of service. Brian Rae in the finance office got us a phenomenal rate that my bank couldn’t even touch. He was responsive and patient throughout the whole process. Not sure if you can request a specific business manager, but if you can ask for Brian. This whole team is top notch and I figured out why while I was there. The GM Greg Johnson leads by example and gives an above and beyond level of service. I was lucky enough to chat with him during the process and he clearly hires with a purpose and to a high standard. Sorry this is so long, but I currently own several vehicles and have dealt with so many forgettable people and these guys stand out! Go see Greg and his team of rockstars for your next car and I’m confident you’ll get the WOW too! We love our new Pilot. Thank you to the whole team at Mohawk Honda! More

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I've noticed a shift in professionalism recently. The telephone operators no longer give their name, unless I ask for their name. I like to know whom I am speaking with and not have to ask every time The telephone operators no longer give their name, unless I ask for their name. I like to know whom I am speaking with and not have to ask every time that I call. That is how we build a rapport with customers and staff. Customers look for that rapport. I've called there several times and the poor woman who answers the phone, always sounds like she has just been yelled at, doesn't like her job and my call is disturbing her or she just needs an attitude adjustment or is she ill? She needs to smile when she answers the phone. It's an old Sales trick. People will be receptive to her. Rapport is extremely important to build and keep your clientele. The voice of the first person who answers my call, should always, always, give their name before the caller gives their name and should display an interest in my questions, so I don't have to drag, a solution to my problem or inquiries out of them. It is rude not to give your name to customers. This morning, I had to pick her brain to find out who would know the answers to my questions about a recall. Her immediate answer was, she didn't know. I had to ask, who would know. Perhaps she isn't suited for telephone work and should be in a different dept? What customer would want to be put in a bad or confusing mood? I remember the salesman, Jose who sold me my car three years ago. I remember Mike and Ian from the Service Dept. I remember people and their voice. I currently have an open recall Safety Issue with the Fuel Pump Motor, on my 2018 Honda Civic. This is quite disturbing to me. Should I drive my car and end up in an accident? And I'm waiting for Mike to call me back. I left my name, ph # and reason for my call on his V.M. More

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They were attentive and professional throughout the process. They made sure we felt comfortable and made sure we found a vehicle that suited our needs. process. They made sure we felt comfortable and made sure we found a vehicle that suited our needs. More

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I have purchased three Hondas at Mohawk. Two purchases have had their challenges however Mohawk stands by their word and always puts the purchase in the best interest of the customer. Two purchases have had their challenges however Mohawk stands by their word and always puts the purchase in the best interest of the customer. More

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Abbie was a great help. She showed me how to connect my phone to the car and made sure I knew where everything was in the car before we went back in the dealership. Very hap She showed me how to connect my phone to the car and made sure I knew where everything was in the car before we went back in the dealership. Very happy with the service. More

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Staff were friendly and super helpful! They really think of the needs of their customers! They really think of the needs of their customers! More

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Excellent service. Jose leased me a new HRV for a great price and Deanna helped me with all the paperwork! Abbie was also very helpful in showing me the features of my Jose leased me a new HRV for a great price and Deanna helped me with all the paperwork! Abbie was also very helpful in showing me the features of my new car! More

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