Jose Rocha Jr | Page 2

Manly Honda responded

Thank you for sharing your feedback. We truly appreciate your business and are grateful to have you as part of the Manly Honda family! Your Manly Honda Team

Manly Honda responded

Chris, thank you for the incredible review and for your continued trust in us—it truly means a lot to our entire team. Driving from Redding and choosing us for your third purchase in two years is the highest compliment we could receive. We’re thrilled to hear that Gregory took great care of you and that you’re loving your new 2026 Civic Hybrid Sport Touring. Great choice! We also appreciate your kind words about Jose and your service experience. Providing clear communication and follow-up at every step is exactly what we strive for. Thank you again for being part of the Manly Honda family. We look forward to taking great care of you and your family for many years to come!

Manly Honda responded

Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family. Your input is important to us, and we look forward to continuing to serve you. Your Manly Honda Team

Manly Honda responded

Thank you for being such a valued part of Manly Honda and for taking the time to share your feedback. We truly appreciate your support and look forward to assisting you again in the future. Until next time! Best, Your Manly Honda Team Thank you, Mr. Nuthin.Nice!

Manly Honda responded

jpecsar, Thank you for sharing your feedback and for being our valued customer. We appreciate your business! Wishing you a great rest of the week, and until next time. Best, Your Manly Honda Team!

Manly Honda responded

Thank you for choosing Manly Honda and for taking the time to leave a review. It means a lot to us. We appreciate you and look forward to seeing you again! Your Manly Honda Team

Manly Honda responded

Thank you for choosing Manly Honda and for taking the time to leave a review. It means a lot to us. We appreciate you and look forward to seeing you again! Your Manly Honda Team

Manly Honda responded

Hi MIKEJUNEW, Thank you for sharing this with me. I understand how disappointing it is to be told your vehicle was washed—especially after requesting it in advance and then discovering that it wasn’t completed. I apologize for that oversight. At Manly Honda, we truly aim to provide a five-star experience every time, and in this case, we fell short. You were completely justified in expecting the wash to be finished before you left, and I also recognize the inconvenience of having to return when you don’t live nearby. To make this right, we’re happy to arrange a pickup at your convenience so we can take care of the wash without the added hassle. Please let me know if that would be helpful, and we’ll coordinate the details. Thank you again for your patience and for choosing Manly Honda. We appreciate the chance to improve and earn your continued trust. Best regards, Jose Rocha Customer Experience Manager Manly Honda 707-535-1163 jrocha@manlyauto.com

Manly Honda responded

Thank you so much for sharing your experience! We’re thrilled to hear that every part of your visit, from customer service to our service manager to our loaner car team, felt friendly, helpful, and attentive. Our goal is always to provide strong communication, follow-up, and follow-through, so it’s wonderful to know that stood out during your time with us. We truly appreciate your feedback and your trust. Thank you for choosing Manly Honda, and we look forward to welcoming you back whenever you need us! Happy Holidays🌲 Warm regards, Manly Honda Team

Manly Honda responded

Hi PAC10ONE, Thank you for sharing your feedback. I’m pleased to hear the issue was resolved, and I truly appreciate your honesty regarding the overall experience. Your comments help us continue to elevate our service, and we look forward to providing you with an even better visit next time. Best, Jose Rocha, Customer Experience Manager 707 535 1163