Jose Rocha Jr | Page 85

Great service! Associate listened and provided personal attention. Thank you for honoring free oil change as promised in email. Attention like this is very rare th Associate listened and provided personal attention. Thank you for honoring free oil change as promised in email. Attention like this is very rare these days, unfortunately. More

by BARBKOHLEY Verified Customer Verified Customer

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Fantastic Routine Service for an out of towner My wife and I were driving from the East Coast to visit our sons in Oregon and California. As service reminder came on, I called ahead and easily made My wife and I were driving from the East Coast to visit our sons in Oregon and California. As service reminder came on, I called ahead and easily made an appointment. Service was prompt and thorough. Would definitely return if we drive to the West Coast again. More

by EastCoastVisitor Verified Customer Verified Customer

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Tires Excellent service and price for replacing 4 tires. Top notch dealership! Professional and friendly group. I will use them going forward for al my Hon Excellent service and price for replacing 4 tires. Top notch dealership! Professional and friendly group. I will use them going forward for al my Honda Element service. More

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Clumsy and complicated start of service Unlike other places, where you walk up to a service person, Manly sends you to a reception desk. Then you wait to be called. It can be ten minutes, or Unlike other places, where you walk up to a service person, Manly sends you to a reception desk. Then you wait to be called. It can be ten minutes, or as my latest visit, over 30 minutes. I watch other people wait in frustration.The actual service seems fine, and I give 5 stars to Jose Rocha, who handled my service when I went up to him in frustration to find out why no one had called me. When I wrote a letter of complaint, it was clear they were not interested in changing this approach. Instead, I was told to connect with a certain person to get special treatment. No one should get special treatment. I also learned about a pickup and delivery service, which no one told me about all these times since I bought the car. More

by CMSTASZ Verified Customer Verified Customer

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Clean honest a bit pricey but worth it Honda service center in Santa Rosa does a fine job. They are sincere friendly honest and extremely competent. Jose was helpful and professional. In my Honda service center in Santa Rosa does a fine job. They are sincere friendly honest and extremely competent. Jose was helpful and professional. In my 70 years on the planet I have found dealerships to be the best place for me to have my car serviced. Altho they are a bit expensive I can always rest assured my car will come back properly repaired. My only complaint is they no longer wash the car after service. They used to. Something about water use.Toyota washes my Prius. Go figure! More

by KAPLANAA Verified Customer Verified Customer

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Oil change Jose Is a very friendly and knowledgeable Honda employee. He was able to answer my questions on the spot and recommend services that were due on my pi Jose Is a very friendly and knowledgeable Honda employee. He was able to answer my questions on the spot and recommend services that were due on my pilot. He gave me a breakdown of what should be done first and in order of importance. He even directed me towards a sales person because I had mentioned I was interested in trading in my pilot for a new model. More

by MARASARTORI Verified Customer Verified Customer

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They went above and beyond! I arrived for service appt. under time constraints and not in the best mood. My service man (José) went out of his way to tweak the experience so that I arrived for service appt. under time constraints and not in the best mood. My service man (José) went out of his way to tweak the experience so that it worked more conveniently for me. He is very diplomatic and helpful. The mechanics did a good job on my car by the way. More

by Rootcellargal Verified Customer Verified Customer

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Came through when I needed them. My daughter had a blowout on the way to work. we needed a new tire same day. The service center saw us at 15 minutes before closing and switched out t My daughter had a blowout on the way to work. we needed a new tire same day. The service center saw us at 15 minutes before closing and switched out the old tire for a new one, even though it took until after closing time. The best part? I'd bought the tires there, so they were fully covered. They stayed late, gave us a new tire, and didn't charge a penny. Great service! More

by theoriginalirabloom Verified Customer Verified Customer

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Great work, great service! Continuing excellent service, excellent attention to my needs! Have been with Honda for 20+ years, and the service continues to improve. Thanks, Jose Continuing excellent service, excellent attention to my needs! Have been with Honda for 20+ years, and the service continues to improve. Thanks, Jose and all the staff who contribute to your good work! More

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No complaints! Brought car in for routine service. Jose searched and combined every coupon he could to quote best price.my car is only 3 yrs old so have not reallly Brought car in for routine service. Jose searched and combined every coupon he could to quote best price.my car is only 3 yrs old so have not reallly tested anything more than oil change. Usually wait and car is delivered at promised time. More

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