Dealer Reviews
Cars for Sale
Dealer Log In
Jose Rocha Jr
968 Reviews
I'm here to listen to your needs and guide you through the repair and maintenance process. I want your car to run for a long time! Estoy aquí para escuchar sus necesidades y guiarlo a través del proceso de reparación y mantenimiento. ¡Quiero que tu coche funcione durante mucho tiempo!
Read moreDealership Experience
9 yrs, 11 mos
Industry Experience
14 yrs, 3 mos
Specialties & Trainings
American Honda Cerified in Customer Satisfaction
968 Reviews
Write a Review
968 Reviews of Jose Rocha Jr
August 13, 2018
Wasted 2 hours of my day Set an appointment for 12:15 and checked in at 12:10 didn’t even get seen for until 12:50 after going up to the desk and telling them I’ve been waitin Set an appointment for 12:15 and checked in at 12:10 didn’t even get seen for until 12:50 after going up to the desk and telling them I’ve been waiting for a while. I get to tan to someone and he tells me that it will cost me $175 just to look at my car even though I have a warranty that I paid an extra $3000 for and said my A/c wasn’t covered. He wouldn’t even look at my car and quoted me that it would cost about $1700 to fix. After 35 more minutes of waiting to talk to someone about my warranty the sit us down with a kid that basically tells us that we need to pay at least $100 for them to look at it, and while we were sitting he tried to sell us a car. Basically after them telling us there isn’t anything they can do for us, we finally left before them even looking at our car. Went to a local auto shop and they looked at it for free and we ended getting it fixed from them for over half the price Extremely disappointed. More
by FATTMATT1
Verified Customer
July 31, 2018
Great sales and service Late getting me in but service and explanation of service and questions by Jose was great. I also appreciated the Uber rides provided to get to sho Late getting me in but service and explanation of service and questions by Jose was great. I also appreciated the Uber rides provided to get to shopping More
by tim999
July 31, 2018
Hella Good! The service department was amazing. Service advisors and technicians were very knowledgeable. Service was fast! I wouldn’t go anywhere else for servi The service department was amazing. Service advisors and technicians were very knowledgeable. Service was fast! I wouldn’t go anywhere else for service. They are “hella good”! More
by KENNY_T300
Other Employees Tagged: Ted Krupinsky , Luke Ammann, Dave Ashby, Craig Kralka, Carlos Martinez, Jeremy Moore, Bill Petty, Santiago Pizano, Bill Robertson
July 27, 2018
CUSTOMER SERVICE So far at Manly my experience with their customer service is always awesome. Great employees I may say! I know this is a late review for Jose Rocha si So far at Manly my experience with their customer service is always awesome. Great employees I may say! I know this is a late review for Jose Rocha since i forgpt to run a review the very first time i came to the service department for my Honda, but Jose indeed helped me when the parts department made an order mistake of an item for my car. Jose went above and beyond to solve the issue and got my car problem fixed the very next day. More power!!!! More
by Carmphil143
Other Employees Tagged: Dave Ashby, Bill Robertson
July 27, 2018
new car questions Jose and Cory were very helpful in answering questions regarding the new car I purchased. When they didn't know the answer they researched and respon Jose and Cory were very helpful in answering questions regarding the new car I purchased. When they didn't know the answer they researched and responded with the answers. They showed me more features available in the car. More
by JPATROPULOS
Other Employees Tagged: Cory McMurray
July 24, 2018
Warranty up, not going back to dealer Took 2012 ridgeline in for service. Service advisor suggested to me I should get the 60k service even though my truck was on 55k Miles. I refused. Took 2012 ridgeline in for service. Service advisor suggested to me I should get the 60k service even though my truck was on 55k Miles. I refused. he said if I get the service that day it will only cost me a bit over $550. But if I wait until 60k it will cost me $1200. I felt as if they use scare tactics to try to get you to purchase more service than needed. I was also told my car would be vacuumed after the service. It was not vaccummed- why offer if you don’t follow through. And the service advisor Jose is not good. I had Mike before he was much better. Before I would always rent a car while truck in service. This time I stayed and waited. Every service tech used scare tactics to convince each customer to purchase more than needed. They are in it for the money. I don’t trust them. Also, I went in for service in Dec. 2017. I rented a vehicle during service. I also purchased a new key. This key was not ever programmed. When I returned in June they reprogrammed the key, they did not offer me anything for my time and frustration. All they want is money money money. Good bye and good riddance. I’m going to a mechanic I can trust. And Brian you are correct, you can’t please everyone. Customers please note that the owner said nothing about the price increase for the same service between 55k and 60k service. So feel free to give the dealership extra money for nothing. I never heard of such a price increase for the same service if you do not get it today, it’s going to cost you $700 more in 5k miles. Can you explain this price increase sir? More
by jenniwuz
Other Employees Tagged: Mike Ruggles
July 24, 2018
Excellent customer service Everyone at Manly Honda, from the nice man who greets you in the driveway to the great service advisors, competent, professional and friendly, to the Everyone at Manly Honda, from the nice man who greets you in the driveway to the great service advisors, competent, professional and friendly, to the cashier who greets you with a smile when your car is ready, they all have great attitudes and make you feel welcome. More
by MIKE.BRYANT
Other Employees Tagged: Luke Ammann, Brandi Boccaleoni, Santiago Pizano
July 23, 2018
Great service Everyone was very friendly. Jose and Luke were helpful and explained what was needed. Service was amazing and my vehicle was ready in just after a sho Everyone was very friendly. Jose and Luke were helpful and explained what was needed. Service was amazing and my vehicle was ready in just after a short wait. More
by Laura
Other Employees Tagged: Luke Ammann
July 23, 2018
Going the extra mile It was good service. My car has always run great but the service team here makes sure all inspections are done and all maintenance is up to date. I kn It was good service. My car has always run great but the service team here makes sure all inspections are done and all maintenance is up to date. I know the bubble machine was still being built so the extra mile was I was able to get my dirty car washed by hand. Thank you for that.. More
by ALIBIT39
July 23, 2018
Headlight replacement Very convenient and gave me a free rental car while my headlight was replaced. This dealership has excellent customer service and I will always take Very convenient and gave me a free rental car while my headlight was replaced. This dealership has excellent customer service and I will always take my car here for service. More
by SIXDEUCEDROP
Other Employees Tagged: Hugo Mendez, Tim Dang , Carlos Martinez, Santiago Pizano
Dealership Inventory (155 Vehicles)
