Jose Rocha Jr | Page 94

Oil change Jose was very professional and kept to the time frame he quoted me for the work to be done. Thank you I will be back. Jose was very professional and kept to the time frame he quoted me for the work to be done. Thank you I will be back. More

by JMD0 Verified Customer Verified Customer

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Good, but a bit expensive. I will mention first what I really liked. I felt the people handling my car were well qualified and good at what they do. I also appreciated that I I will mention first what I really liked. I felt the people handling my car were well qualified and good at what they do. I also appreciated that I was given a rental car to use, since the work to be done was going to take longer than expected. This is what didn't set well with me. When I first came in for the appointment, I was told to wait until my name was called. I waited for half an hour then decided to say something to someone. Then I was helped. Second, I had been quoted a price for the parts needed for this repair, which I had paid for and these were sent for before my appointment. Late on the day my car was being serviced I received a phone call saying that the wrong part had been ordered and the new part would cost much more money. This was a disappointment, but I realize that this happens sometimes. I am satisfied with the work done, and I love my Honda Fit. More

by WILSON9993 Verified Customer Verified Customer

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Airbag indicator light remained on. Jose was pleasant to deal with. He was efficient and described the problem. Even though I had to return for a second visit, I am completely satisfie Jose was pleasant to deal with. He was efficient and described the problem. Even though I had to return for a second visit, I am completely satisfied. More

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Great can do attitude Jose was awesome. The dealership is awesome. The day did not start well. I asked the initial advisor to call me prior to the service as I was dr Jose was awesome. The dealership is awesome. The day did not start well. I asked the initial advisor to call me prior to the service as I was driving ~50 miles for the service and I wanted to make sure all the parts are in stock, plus I wanted to make sure it is wise to drive up to Manly (past 2 other Honda dealerships). The advisor never called, and brushed off the non-calling as standard practice. The part was not in stock. Needless to say I was not happy. Jose to the rescue. After taking over from another advisor he quickly assessed the problem and resolved the issue. Very good communication. Very good listener. Practical problem solver ... and he even streamlined the paperwork at the end of the process to allow me to leave earlier. I was very impressed with his efforts to find a solution. He worked with the service manager to resolve the issue. In the process probably costing the dealership extra expense, but it gained a lot of goodwill from me. I will always ask for Jose. I don't now what the right answer is for you, but if the service is always like the service I received from Jose I will always have to consider Manly as my service option even if it means driving past 2 other Honda dealerships. That says a lot after I more or less promised myself that I'm done with Manly after the of consideration and ownership of the situation by the first advisor I worked with. More

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Excellent service! Customer care is a top notch and the quality of service was so efficient. Told me things I only needed to do with my car and the gentleman who assist Customer care is a top notch and the quality of service was so efficient. Told me things I only needed to do with my car and the gentleman who assisted me helped me saved by giving me discounts by applying coupons. I recommend that you take your car here for service. Honda Manly, you did an excellent job! More

by Albert Verified Customer Verified Customer

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great service my husband were very happy and impressed with the thoughtfulness, care and attention we received from Jose Roscha... he is wonderful and would recomme my husband were very happy and impressed with the thoughtfulness, care and attention we received from Jose Roscha... he is wonderful and would recommend him to everyone.. More

by mbarquero Verified Customer Verified Customer

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Excellent! Excellent service as always. Nice people and car is always ready when promised. I've been going to Manly since 2005 when I bought my first Honda and c Excellent service as always. Nice people and car is always ready when promised. I've been going to Manly since 2005 when I bought my first Honda and continue going with my 2015 Honda. More

by KHUFFSTUTTER Verified Customer Verified Customer

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Very professional They were very professional and care about every customer that comes through their doors They were friendly, courteous and very helpful to every one They were very professional and care about every customer that comes through their doors They were friendly, courteous and very helpful to every one that was present. More

by BOOGYMAN12 Verified Customer Verified Customer

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Service Review Excellent. But could you please improve the registration process. A welcome board would help describing what you should do. I had to speak to three se Excellent. But could you please improve the registration process. A welcome board would help describing what you should do. I had to speak to three separate people before I was registered. More

by STEPHENREIMANN Verified Customer Verified Customer

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Great customer service. I have always enjoyed excellent service from all the employees I have come in contact with. Make sure someone goes to the customer waiting area to l I have always enjoyed excellent service from all the employees I have come in contact with. Make sure someone goes to the customer waiting area to let people know when the next van leaves to take to take them home. The intercom system is not heard very well. More

by MOLLYJ0 Verified Customer Verified Customer

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