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Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran | Page 5

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
270 Reviews
4.8

270 Reviews

Write a Review

Dealership Experience

3 yrs, 1 mo

Industry Experience

11 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

270 Reviews of Jose Teran

October 24, 2025

Dealership Rating
Employee Rating

Jose is always quick and efficient with helping me and the best around ! Thanks Jose More

by Kbelle2007
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran

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Oct 27, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

October 22, 2025

Dealership Rating
Employee Rating

Jose was attentive and easy to work with. Service was smooth with no problems. Will be back. More

by Kels.parent2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

October 22, 2025

Dealership Rating
Employee Rating

I have had service completed with different Cadillac dealerships, including the one where I purchased my XT5. By far, Big Star has been the best and I have wanted for nothing when working with them. Tha More

by glory2537
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran

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Oct 23, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

October 21, 2025

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Employee Rating

The service department has been very professional. Jose has taken care of my car issues promptly. So far my experience has been pleasant. More

by dinac21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

October 01, 2025

Dealership Rating
Employee Rating

Improve communication with minimum daily update of status, text or Gmail. Dealership seems to need larger loaner fleet or make provision for rentals for warranty repairs. More

by wolf
Service Communication
Recommend Dealer
Yes
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Oct 01, 2025

Big Star Cadillac responded

Thank you for your business and your feedback. We appreciate you taking the time to share your experience with us. We are truly sorry to hear that you were unhappy with both your loaner vehicle experience and the lack of status updates during your recent service visit. We know how important communication is, and we apologize for failing to keep you properly informed about your vehicle. We are taking immediate steps with our service team to improve our proactive communication moving forward. Regarding the loaner vehicle, we apologize for this inconvenience. While we maintain an extensive fleet of loaners, we can experience a deficiency during peak demand. We are always assessing the size and composition of our loaner fleet to ensure it matches the needs of our customers, and your feedback will directly inform this ongoing review. We hope you'll give us another opportunity to provide you with a better service experience in the future. Please feel free to reach out to me directly if you have any further concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

August 07, 2025

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Employee Rating

Great service through the entire appointment. Communication was great, technician let us know everything that was going on. More

by Minorbap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr, Daniel Wood, Lee Velazquez, Albert Ramirez, Isaiah Rodarte

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Aug 07, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

August 01, 2025

Dealership Rating
Employee Rating

Time for warrant reprogram took 30 minutes but reticle sat 3hrs and 45min to before work was done More

by CLOPEZ195261
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2025

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience due to the long wait. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

June 22, 2025

Dealership Rating
Employee Rating

Bobby Miller and Big Star Cadillac have been great communicating and a quick turn around. Thank you More

by sweetdh2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amie Gulli, Bobby Miller

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Jun 23, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

May 25, 2025

Dealership Rating
Employee Rating

Mr Jose Teran was very helpful in both of my visits. He arranged for a driver to my home and pickup during both visits. He understood reason for my visits and delivered excellent service. I would apprec More

by HBANDDKPOWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

April 23, 2025

Dealership Rating
Employee Rating

It's always a pleasure whenever I visit Big Star Cadillac. They have exceptional staff that goes over and beyond to take care of their customers. Lisa A. still makes sure she greets me with her warm More

by Ms. Kleo
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran

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Apr 24, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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