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Jose Valdes
Jose Valdes at CDJR of Leesburg

Jose Valdes | Page 2

Service Advisor

CDJR of Leesburg

3401 US-441
Fruitland Park, FL 34731

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4.5
858 Reviews
4.5

858 Reviews

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858 Reviews of Jose Valdes

July 12, 2026

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Employee Rating

Met my needs and/or concerns. We were given regular updates about the progress of our repair work. More

by marylusalaja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Mendoza

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Jul 13, 2026

CDJR of Leesburg responded

Thank you for your review. We’re glad our team met your concerns and provided regular updates on your Chrysler Voyager repair. Please reach out if there’s anything more we can help you with.

July 05, 2026

Dealership Rating
Employee Rating

CDJR is an Organized, pleasant, efficient, attention to detail, communicating to customers, personable staff. They are customer oriented. Great place to have service on your vehicle. More

by debrahebertkabat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 05, 2026

CDJR of Leesburg responded

It’s wonderful to know that our service team, including Jose, provided an organized, efficient, and personable experience. Thank you for trusting us with your Jeep maintenance and for recognizing our attention to detail and clear communication. We look forward to assisting you again.

June 27, 2026

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Employee Rating

My car had a check engine light on, so I brought it to the dealer CDJR. They looked at it and it required a special pump, this pump was not in stock and it looked like they were going to wait three days t More

by JOELOTTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yadiel Valdes

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Jun 27, 2026

CDJR of Leesburg responded

It’s wonderful to hear your Dodge is back on the road sooner than expected. We’re glad our service team could source the needed pump and clear your check engine light in under two days. Thank you for trusting us with your vehicle and safe travels ahead.

Jun 27, 2026

JOELOTTO responded

I could not thank you enough to get my little baby back. Your quality is fabulous and I will definitely use you anytime. I need my vehicle repair.

June 25, 2026

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Employee Rating

I think the waiting room needs some updating. The booths are torn & look very bad. More

by MrsCTM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 25, 2026

CDJR of Leesburg responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 21, 2026

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Employee Rating

The dealership is friendly and I have had no problems with the service so far. More

by susviars17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 21, 2026

CDJR of Leesburg responded

We’re delighted our team offered friendly service and that your Ram 1500 continues to perform without issues. Jose appreciates your kind feedback and looks forward to assisting with your future service needs. Thank you for choosing us!

June 16, 2026

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Employee Rating

Honestly this guy is just the best! He wakes up and nobody can hang with his stuff. He pisses excellence ! Like he always says…. If you aian’t first you’re last! I respect that! Great j More

by conceptcollisionrepair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Stouder, Carlos Mendoza, Otto Zimmerman, Mike Kychera, Yadiel Valdes, Roger Harris, Casey Hawersa, Thomas Dusablon Jr.

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Jun 17, 2026

CDJR of Leesburg responded

Thank you for the five-star rating. Our team is thrilled to have delivered standout service on your Ram 2500 with that high energy and dedication. We appreciate you sharing your experience and look forward to impressing you again.

June 15, 2026

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Employee Rating

Great staff , very friendly, did a great job. Jose was very helpful. We will definitely use CDJR for all our car needs. More

by jdholman01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2026

CDJR of Leesburg responded

Thank you for sharing your feedback. We’re delighted that Jose and our team delivered friendly, efficient service for your Chrysler Pacifica. We look forward to assisting you with all your car needs.

June 12, 2026

Dealership Rating
Employee Rating

Unresponsive hard to get ahold of. Don't complete all requested work when asked. Doesn't follow up on ongoing issues More

by inglesm62
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Jun 17, 2026

CDJR of Leesburg responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jun 24, 2026

inglesm62 responded

Thank you. If you'd like to reach out I'd be more than happy to discuss the issues. Jose has made it more than clear that its not their job to follow up on issues and the people higher up like the manager Kobe have supported that from my talks with them. I had a warranty claim in for my rear window seal in November or December and they never called to let me know the parts were ordered to complete the repair. I never got a clear answer from Jose why my warranty claim was denied for my key fob and never saw any paperwork despite being assured by him that things were covered initially. I had a rental that was provided by the warranty when my truck was in for repairs and he refused to help witht the billing issues I was having with Hertz due to the fact it took them so long to complete the repairs even though the car rental was covered under the warrant. He said it wasn't his problem that he wouldn't contact Hertz and that Hertz would refund the money after I returned the vehicle. I had to cancel my card that was being charged everyday because he didnt want to make a phone call. Before I went in for service the last time I tried getting ahold of him or anybody for 2 weeks to schedule my warranty repair at the same time as my oil change. I never got a call from him. I came in for an oil change after being assured by the lady that answers the phones that they would be able to handle it when I came in. When I arrived Jasmine let me know he wasnt in and knew nothing about my warranty claim and couldnt help me. I wanted to schedule both at the same time since I live ao far away. I was told he was out and despite several calls nobody knew what was going on. I gave up on trying to get my truck fixed there. He did text me back about a month after I initially called saying the parts were in, but that was the only communication I got. I think the only reason was I waited there for my oil change and complained to everyone that would listen.

May 29, 2026

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Employee Rating

Service department has always been great as long as I have been coming. Jose Valdez went above and beyond to answer my questions and make sure everything went smoothly. I would highly recommend them More

by leesully58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2026

CDJR of Leesburg responded

It’s wonderful to hear our service department has consistently delivered reliable care. Jose went the extra mile to address your questions and keep everything running smoothly. Thank you for recommending us and trusting us with your Ram 1500.

May 28, 2026

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Employee Rating

Great service and friendly staff. Vince showed me the latest models for future purchase consideration. More

by rheylmun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 28, 2026

CDJR of Leesburg responded

Thank you for the five-star review. We’re pleased our service team delivered friendly assistance and that you had the chance to explore the latest Ram models. We look forward to supporting you whenever you’re ready to consider your next purchase.

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