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Jose Valdes
Jose Valdes at CDJR of Leesburg

Jose Valdes | Page 2

Service Advisor

CDJR of Leesburg

3401 US-441
Fruitland Park, FL 34731

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4.5
840 Reviews
4.5

840 Reviews

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840 Reviews of Jose Valdes

March 22, 2026

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Employee Rating

Dealing with tech Jose Valdez is the best. Bla bla bla bla bla lbs bla More

by rickvolkers
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Workmanship
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Recommend Dealer
Yes
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Mar 23, 2026

CDJR of Leesburg responded

We appreciate your kind words about Jose’s service on your Jeep Grand Cherokee. We’re delighted his expertise made your visit so positive. Please reach out if there’s anything more we can do to keep your vehicle running smoothly.

March 22, 2026

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Employee Rating

The people are friendly and seem very nice. However, there seems to be a lack of attention to detail. More

by susan
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Workmanship
Service Time
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Recommend Dealer
No
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Mar 26, 2026

CDJR of Leesburg responded

Susan, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Mar 29, 2026

susan responded

Michael, I simply cannot give the service I received any marks higher than average. Why? Attention to detail is severely lacking. This was evidenced by the two additional trips to the service department to get the air conditioner finally fixed. The last multipoint inspection report I received had everything marked as green and OK. However, the first one I received indicated that my front and rear brakes required further attention (yellow). The original brake lining measurements taken on 2/25/16 were: LF: 7 mm, RF: 7 mm, LR: 6 mm, RR 6 mm. The brake lining measurements taken on 3/16/25 were: LF: 11 mm, RF: 11 mm, LR: 10 mm, RR 10 mm. How did this happen? Were the brakes replaced? Was the initial appraisal of the brakes faulty? Can you explain this to me. Susan

Mar 29, 2026

susan responded

One more thing Michael about my experience and why it is no better than average. A steering wheel alignment holder was either not used or was used improperly when the new tires were installed and aligned on my car. How do I know this? The steering wheel is off-center.

March 09, 2026

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Employee Rating

Staff were pleasant and knowledgeable regarding the needs of my vehicle. The work was done as promised and completed on time. Happy I chose to have my vehicle serviced at CDJR of Leesburg. More

by VKUBASIAK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2026

CDJR of Leesburg responded

We’re glad our team provided knowledgeable and timely care for your Dodge. It’s great to hear the work was completed as promised. Thank you for trusting us with your service needs, and we look forward to your next visit.

February 09, 2026

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Very attentive and communicative staff that made our experience pleasant and they respected our inconvenience and our time. More

by craigsimons911pc
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Yes
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Feb 09, 2026

CDJR of Leesburg responded

It’s wonderful to hear our attentive and communicative team respected your time and made purchasing your new Jeep Grand Wagoneer a smooth experience. Thank you for sharing this feedback. Please let us know if we can assist you again in the future.

February 02, 2026

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Service was excellent but getting the rental car was a hassle and took a long time. We ended up being charged $25.00 for the rental More

by ALICECHAMPAGNE55
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Recommend Dealer
Yes
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Feb 03, 2026

CDJR of Leesburg responded

We are very happy to have provided you with a positive experience and apologize for the time and inconvenience of getting a rental. We sincerely value your business and look forward to your next visit.

Feb 04, 2026

ALICECHAMPAGNE55 responded

I don’t understand why we had to pay $25.00 toward a rental car when the reason we needed was for a recall. I think Chrysler should pay all cost for a recall.

January 31, 2026

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Employee Rating

The service was not good. They overcharged me.. they found problems that were never there. More

by Jimmy
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Workmanship
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Recommend Dealer
No
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Feb 04, 2026

CDJR of Leesburg responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Jimmy, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 27, 2026

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Employee Rating

Jose stepped up with Shannon being out sick. Unfortunately nobody called me to let me know that my vehicle was waiting in the shop for further instructions and I was unable to reach anyone in se More

by davidaedwards1011
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2026

CDJR of Leesburg responded

David, we are pleased to hear that Jose was available to help you navigate your service experience. Our goal is to make sure everyone that visits the dealership has a top notch experience. We’re sorry that we didn’t meet that goal completely. we’d love the opportunity to get more details to see if we can improve this for you and others.

January 24, 2026

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Employee Rating

Great job. This was an appointment for a recall and oil change. I had also requested a loaner. All were completed as scheduled. Jose was there to explain the More

by virginias.cheivert
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 24, 2026

CDJR of Leesburg responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 22, 2026

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Employee Rating

Shane was personable , helpful and always kept me informed The shuttle service was timely. A good experience with your service department More

by stowebl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shane

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Jan 22, 2026

CDJR of Leesburg responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at CDJR of Leesburg to be a positive one. Please don't hesitate to reach out if you need anything else.

January 16, 2026

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Employee Rating

I would NOT recommend Jose as a service advisor to ANYONE!!! He has poor customer service and communication skills!! More

by tessie_dal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Szewczuk, Medi Jabin

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Jan 18, 2026

CDJR of Leesburg responded

We appreciate your business, Tessie. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

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