⭐️⭐️⭐️⭐️⭐️ Exceptional Service at Five Star Subaru
Grapevine
From the moment I arrived, I was warmly greeted, and my information was taken promptly. The waiting area was clean and comfortable, offe
Grapevine
From the moment I arrived, I was warmly greeted, and my information was taken promptly. The waiting area was clean and comfortable, offering snacks, drinks, and a TV.
Jose Zambrano, my service advisor, was courteous and professional. He explained the services to be performed and ensured I was informed throughout the process. I appreciated receiving a detailed checklist via text from the technician, outlining future recommendations. Additionally, my entertainment system was updated and repaired without me needing to ask.
As a recent widow, having everything clearly documented provided me with peace of mind. Jose promptly addressed any questions I had via text. When I returned to pick up my car, he personally assisted me in connecting my Bluetooth to my hearing aids—a thoughtful gesture that meant a lot to me as someone who is hearing impaired.
This level of personalized care and attention to detail is rare. I highly recommend Jose and the entire team at Five Star Subaru Grapevine!
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by janeannstephen
Service Price Transparency
Jun 04, 2025 -
Five Star Subaru of Grapevine responded
Thank you, janeannstephen, for your detailed feedback! Jose and the entire Five Star Subaru service team is focused on your driving experience. When you need our advice or expertise, we welcome your calls at 817-438-1700. We are here to help you enjoy your car. Best regards, Jakob Ritter, Service Director
I brought a vehicle in for state inspection.
I was greeted promptly on the drive, my vehicle was inspected while I waited having some coffee and a snack
I was greeted promptly on the drive, my vehicle was inspected while I waited having some coffee and a snack
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by cooper75067
Service Price Transparency
Jun 05, 2025 -
Five Star Subaru of Grapevine responded
Thank you, cooper75067, for bringing your car to Five Star Subaru! Customer service is a pillar at our dealership. If there is anything else we can do for you, please reach us at 817-438-1700. Safe travels, Jakob Ritter, Service Director
They are always wry helpful and attentive.
My vehicle is serviced with in the time period they say.
My vehicle is serviced with in the time period they say.
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by Kcraft 1005
Service Price Transparency
Apr 30, 2025 -
Five Star Subaru of Grapevine responded
We're so glad you consistently find the Five Star Subaru service team helpful and attentive, Kcraft 1005. We do our best to provide vehicle service that is completed efficiently. We truly value your business and look forward to hearing from you again at 817-438-1700. Thank you, Jakob Ritter, Service Director
Very efficient and prompt in providing service after
arrival. Advisor had good suggestion above what I came in for
arrival. Advisor had good suggestion above what I came in for
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by Lutherrk
Service Price Transparency
Mar 14, 2025 -
Five Star Subaru of Grapevine responded
Lutherrk, Thank you for your feedback! We're pleased to hear that our service was efficient and prompt and that Jose provided helpful suggestions beyond your initial request. We strive to provide comprehensive service to all our customers at Five Star Subaru. Don't hesitate to call Jose or me at 817-438-1700 for vehicle advice. Best regards, Jakob Ritter, Service Director
The Service department has always been very responsive to
my needs and performed work within the time promised which is usually very quickly.
my needs and performed work within the time promised which is usually very quickly.
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by Pam
Service Price Transparency
Feb 20, 2025 -
Five Star Subaru of Grapevine responded
Pam, We're delighted to hear that the Five Star Subaru Service Department consistently meets your needs and completes work promptly. Responsiveness and efficiency are top priorities for us, so your feedback is greatly appreciated. Thank you for choosing our service department. We look forward to scheduling future appointments at 817-438-1700. Best regards, Jakob Ritter, Service Director
This dealership has been great and great customer service
every time I go in I get five stars service.
every time I go in I get five stars service.
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by Racer x
Service Price Transparency
Feb 18, 2025 -
Five Star Subaru of Grapevine responded
Racer x, Providing courteous and attentive service is a top priority at Five Star Subaru. Thank you for recognizing our efforts and sharing your positive experience. Jose and our service team welcome any additional vehicle questions at 817-438-1700. We are here for you! Take care, Jakob Ritter, Service Director
Service Department representative provided accurate
estimate of charges and time needed to complete requested work.
estimate of charges and time needed to complete requested work.
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by Jack G
Service Price Transparency
Feb 14, 2025 -
Five Star Subaru of Grapevine responded
Thank you, Jack, for choosing Five Star Subaru for your vehicle care. Jose and our techs welcome questions between visits at 817-438-1700. We are here to keep you knowledgeable about your car. We appreciate you. Safe travels, Jakob Ritter, Service Director
Always a great experience at Five Star Subaru of
Grapevine. Mostly great, helpful people, clean store,
Grapevine. Mostly great, helpful people, clean store,
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by maril
Service Price Transparency
Feb 15, 2025 -
Five Star Subaru of Grapevine responded
Maril, We're so glad to hear you consistently have a great experience at Five Star Subaru! Thank you for the positive feedback about our team and dealership We appreciate your business! Let us know when you need our vehicle advice and expertise again at 817-438-1700. Best regards, Jakob Ritter, Service Director
Always friendly and helpful!
They are available to go the extra mile and check an issue I forgot about! My car is ready and waiting, when they are finished! Matt was especially n
They are available to go the extra mile and check an issue I forgot about! My car is ready and waiting, when they are finished! Matt was especially nice today! Thank you all for exceptional service!
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by Rizzo, Debbie
Service Price Transparency
Feb 15, 2025 -
Five Star Subaru of Grapevine responded
Thank you, Debbie, for choosing Five Star Subaru. We appreciate your trust in our service team and are so glad you chose us for your automotive needs. Call us for advice or to schedule future appointments at 817-438-1700. Safe travels, Jakob Ritter, Service Director
Very good communication and explanations.
Also they are prompt and the dealership is very clean.
Also they are prompt and the dealership is very clean.
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by Wasson Chris 1
Service Price Transparency
Feb 04, 2025 -
Five Star Subaru of Grapevine responded
Chris, Communication is important at Five Star Subaru. We want our customers informed every step of the way. Between visits, should you have maintenance or repairs concerns, reach us at 817-438-1700. We are here for you! Thank you, Jakob Ritter, Service Director
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