Jose Zambrana | Page 7

Overall the dealership gets the job done, but I can’t move past purchasing a new car off the showroom floor and then driving it for a week before it sat at a dealership from April 6th till at least April move past purchasing a new car off the showroom floor and then driving it for a week before it sat at a dealership from April 6th till at least April 29th. Don’t get me wrong the people are nice and try to make the issues easier to deal with, but definitely not a great experience for me. More

by SAMUEL.MARCHITTO Verified Customer Verified Customer

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Jason Womack and Jose Zambrano in the Service Department took great care of me when my 2021 Subaru Forester had a problem that required prompt attention. Their professionalism and ability to quickly addres took great care of me when my 2021 Subaru Forester had a problem that required prompt attention. Their professionalism and ability to quickly address and resolve my problem is greatly appreciated! More

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My new service adviser is very dedicated to pleasing the customer. His communication with us was flawless, both this time and the last. Thanks. customer. His communication with us was flawless, both this time and the last. Thanks. More

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Great people - kind, friendly, knowledgeable. Efficient service - I came in for regular maintenance but mentioned an additional issue and it was handled quickly. Efficient service - I came in for regular maintenance but mentioned an additional issue and it was handled quickly. More

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Customer Service is outstanding! Always friendly, courteous, and make sure you understand the service needed. Always friendly, courteous, and make sure you understand the service needed. More

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Beautiful car. Joe helped get us a great deal on the perfect vehicle. The whole process was quick and met our needs exactly. This is our second car from this dealer Joe helped get us a great deal on the perfect vehicle. The whole process was quick and met our needs exactly. This is our second car from this dealership and I will recommend them to anyone. More

by Paul Verified Customer Verified Customer

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Wonderful service, Jose was able to remove a stain on the hood. We have a white pearl crosstrek hood. We have a white pearl crosstrek More

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The dealership is always clean, the service staff is friendly and courteous and very helpful. I’m allays comfortable there. friendly and courteous and very helpful. I’m allays comfortable there. More

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From the moment my 2019 Subaru Forester signaled the end of its battery’s journey,( I have over 209,000 miles on this beast )I knew I had to entrust its revival to the best – and Five Star Subaru in Grapevi of its battery’s journey,( I have over 209,000 miles on this beast )I knew I had to entrust its revival to the best – and Five Star Subaru in Grapevine, Texas did not just meet, but exceeded my high expectations! After all, that’s where I purchased it in May 2019… Let me paint a picture that does justice to this exceptional service experience. When I drove into their welcoming facility on January 13, 2024, I was met with the warm smiles and expert knowledge of the staff. The service team, led by the remarkable Jose Zambrana was my automotive superhero team for the day. They whisked my Forester away and, in what felt like a symphony of efficiency, installed a brand-new battery, larger tray underneath the battery to secure it properly, and a terminal sleeve , all ensuring my ride was powered up and ready for many more miles. The line item "BATTERY NET TOTAL (N/C) 0.00" on my bill was like a magic spell, indicative of the fabulous package deal they offered. Every part, from the SOA821B900 PB001993 REPLACEMENT BATT to the 82190AN000 BATTERY PARTS PAN, was included. And let’s not forget the environmentally friendly gesture of including the battery disposal fee; Earth’s champions, indeed! While the top-notch parts and service were incredibly impressive, what truly made the day was their transparent billing. No hidden fees, no unexpected surprises – just pure, honest service. The 'total out-the-door price' of $410.57 was the cherry on top of this amazing service sundae. So here’s to Five Star Subaru – not just for providing unrivaled service, but for making me feel like part of their family, complete with laughter and genuine care. My Forester and I left with full hearts and a fully charged battery, ready to embark on new adventures with confidence. Do you want your mind set at ease with reliability, affordability, and sincere customer care? Then look no further than Five Star Subaru in Grapevine, Texas, where the service isn't just great, it's five-star spectacular! 🌟🌟🌟🌟🌟 More

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This is my 2nd Subaru and the service department remains as dedicated, friendly and thorough as always. as dedicated, friendly and thorough as always. More

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