Supportive, amazing, attentive, prompt, accommodating,
food served is a plus while waiting service, rated 5 star, staff are friendly
food served is a plus while waiting service, rated 5 star, staff are friendly
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by julielitang
Service Price Transparency
Apr 29, 2024 -
Five Star Subaru of Grapevine responded
Thank you, Julie, for recognizing Jose and Five Star Subaru. We are grateful to help you with your auto needs. Should you have additional concerns, please call 817-438-1700. Safe travels! Best regards, Jakob Ritter, Service Director
The service technicians at the front desk were very
knowledgeable and helpful! I am very happy with the service on my vehicle!!
knowledgeable and helpful! I am very happy with the service on my vehicle!!
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by Shelly.daugherty
Service Price Transparency
Apr 25, 2024 -
Five Star Subaru of Grapevine responded
Shelly, On behalf of Jose and the entire Five Star Subaru service team, thank you for rating our efforts. Your questions are welcome any time at 817-438-1700. We are here to help you enjoy your Subaru. Thanks again, Jakob Ritter, Service Director
Overall the dealership gets the job done, but I can’t
move past purchasing a new car off the showroom floor and then driving it for a week before it sat at a dealership from April 6th till at least April
move past purchasing a new car off the showroom floor and then driving it for a week before it sat at a dealership from April 6th till at least April 29th. Don’t get me wrong the people are nice and try to make the issues easier to deal with, but definitely not a great experience for me.
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by SAMUEL.MARCHITTO
Verified Customer
Verified Customer
Jason Womack and Jose Zambrano in the Service Department
took great care of me when my 2021 Subaru Forester had a problem that required prompt attention. Their professionalism and ability to quickly addres
took great care of me when my 2021 Subaru Forester had a problem that required prompt attention. Their professionalism and ability to quickly address and resolve my problem is greatly appreciated!
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by jar.pet92
Service Price Transparency
Apr 13, 2024 -
Five Star Subaru of Grapevine responded
Jar.pet92, Thank you so much for recognizing Jason, Jose, and Five Star Subaru. Customer experience and satisfaction are our goals. Whenever you need vehicle advice, we are here for you at 817-438-1700. Take care, Jakob Ritter, Service Director
My new service adviser is very dedicated to pleasing the
customer. His communication with us was flawless, both this time and the last. Thanks.
customer. His communication with us was flawless, both this time and the last. Thanks.
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by ChoDog
Service Price Transparency
Apr 08, 2024 -
Five Star Subaru of Grapevine responded
ChoDog, Providing exceptional customer service is always our top priority, and it's wonderful to know that Matthew and Jose delivered on that commitment. We greatly appreciate your feedback and your continued trust in Five Star Subaru. If there's anything else we can assist you with, please don't hesitate to reach out to 817-438-1700. Thank you, Jakob Ritter, Service Director
Great people - kind, friendly, knowledgeable.
Efficient service - I came in for regular maintenance but mentioned an additional issue and it was handled quickly.
Efficient service - I came in for regular maintenance but mentioned an additional issue and it was handled quickly.
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by christine.b
Service Price Transparency
Mar 27, 2024 -
Five Star Subaru of Grapevine responded
Christine, Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience at Five Star Subaru. Providing exceptional service is our priority, and we're glad to know that David and Jose were able to assist you efficiently and address your additional concern promptly. We truly appreciate your kind words and look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out to 817-438-1700. Best regards, Jakob Ritter, Service Director
Customer Service is outstanding!
Always friendly, courteous, and make sure you understand the service needed.
Always friendly, courteous, and make sure you understand the service needed.
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by Parrichardson
Service Price Transparency
Mar 13, 2024 -
Five Star Subaru of Grapevine responded
Parrichardson, Thank you for choosing Five Star Subaru. Jose and our team welcome all of your vehicle care questions at 817-438-1700. Your satisfaction is important to us, and we value your feedback greatly. Best regards, Jakob Ritter, Service Director
Beautiful car.
Joe helped get us a great deal on the perfect vehicle. The whole process was quick and met our needs exactly. This is our second car from this dealer
Joe helped get us a great deal on the perfect vehicle. The whole process was quick and met our needs exactly. This is our second car from this dealership and I will recommend them to anyone.
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by Paul
Verified Customer
Verified Customer
Mar 02, 2024 -
Five Star Subaru of Grapevine responded
Congratulations, Paul, on your new Subaru! We are excited to add you to the Five Star Subaru family. Joe and our staff welcome you to stop by or call 817-438-1700 when you need vehicle advice. Our goal is to make owning your new car the best experience. Thank you for your business and recommendation! Take care, Doug Laymon, Sales Manager
Wonderful service, Jose was able to remove a stain on the
hood. We have a white pearl crosstrek
hood. We have a white pearl crosstrek
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by Racer x
Service Price Transparency
Feb 11, 2024 -
Five Star Subaru of Grapevine responded
Thank you, Racer x, for choosing the Five Star Subaru team to help you care for your car. Jose and our techs welcome additional questions at 817-438-1700. Safe travels, Jake Ritter, Service Director
The dealership is always clean, the service staff is
friendly and courteous and very helpful. I’m allays comfortable there.
friendly and courteous and very helpful. I’m allays comfortable there.
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by rlaprelle
Service Price Transparency
Feb 10, 2024 -
Five Star Subaru of Grapevine responded
Rlaprelle, We appreciate the chance to help with your automotive care at Five Star Subaru. Between visits, reach Jose and our techs at 817-438-1700. We want you knowledgeable about the care of your car. Thank you, Jake Ritter, Service Director
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