Joseph Bulna | Page 8

Salesman (Yovanny) was very polite and helpful. He gave us all the info and costs up front, there were no surprises. Vehicle was delivered exactly as shown in the Cars.com add. us all the info and costs up front, there were no surprises. Vehicle was delivered exactly as shown in the Cars.com add. More

Report | Print

The whole experience was great. All our needs was met and everything was ready for pickup. everything was ready for pickup. More

by RONJOYRAC Verified Customer Verified Customer

Report | Print

Great dealership. Price could been a little better, but otherwise very satisfied.I would recommend otherwise very satisfied.I would recommend More

by PVOCATURO Verified Customer Verified Customer

Report | Print

So, I called & set my original appointment on Oct 25th for Tue 11/2. I made it clear that my issue was with three of my tires continuously loosing pressure. I also made it very clear to the lady I had spo for Tue 11/2. I made it clear that my issue was with three of my tires continuously loosing pressure. I also made it very clear to the lady I had spoken to that I’d like to make sure in the event needed that at the very least 3 replacement tires would be in stock before my 11/2 visit so that I wouldn’t have to loose an additional day from work if I had to return for the tires the following day. Well, after looking up the tire size she confirmed the tires were in stock and assured me not to worry that she would have the tires put to the side for my visit on 11/2. Unfortunately during my visit on 11/2 I was told what I had feared, that I needed 3 new tires due to several pin hole leaks in addition to several screws which had damaged the tires. However to my surprise the tires were no longer in stock causing me to have to make an additional trip from Bayonne another time to have the tires replaced. This was absolutely unacceptable and super upsetting given my previous phone conversation with the lady from the service Dept. Fortunately, I was being helped by Mr. Ed Gonzalez who has to be by far the most kind, understanding & professional service rep I’ve ever had the pleasure of dealing with. He made it his business to regularly check in with me while I waited in the lounge and made sure I was comfortable & not in need of anything. The best part was that he wasn’t only that way with me. The entire time I was there I observed him be consistent with every single customer he came into contact with as well. Although this was the very first time meeting Ed out of my many visits, I’m absolutely certain Ed is & will continue to be an absolute asset to the Three County Volkswagen Service family. Lastly, although I was forced to have to return on another date to finally receive the replacement tires, I was no longer bitter & upset given Ed was now in charge of my matter and was communicating with me until the very end. It was an absolute pleasure being taken care of by Mr. Ed Gonzalez More

by EDGAR.SANCHEZ1013 Verified Customer Verified Customer

Report | Print

Staff is great to work with.. overall very nice experience and I would recommend to anyone. experience and I would recommend to anyone. More

by FICO1441 Verified Customer Verified Customer

Report | Print

Very helpful and professional and they keep you updated on the work they are doing by texting me. on the work they are doing by texting me. More

by EMIR Verified Customer Verified Customer

Report | Print

Always great service, polite and very knowledgeable. The sales person was great; in fact everyone that I worked with was a pleasure to encounter. sales person was great; in fact everyone that I worked with was a pleasure to encounter. More

by TERRY.COTTER Verified Customer Verified Customer

Report | Print

Although the market for new autos nowadays, the service was decent and could have been better. was decent and could have been better. More

by JULSTER65 Verified Customer Verified Customer

Report | Print

Great experience. Helpful & knowledgeable. Definitely recommended. Any problems they take care of them without a worry. Will be getting my future car from 3 County !!! recommended. Any problems they take care of them without a worry. Will be getting my future car from 3 County !!! More

by PUFFYWA2 Verified Customer Verified Customer

Report | Print

Dino is great, other staff very knowledeaglble and professional. Thank you! professional. Thank you! More

by Bruno Caron Verified Customer Verified Customer

Report | Print