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Joseph Carvalho
218 Reviews
218 Reviews of Joseph Carvalho
April 12, 2016
Great Initial Experience, Bad After One Week. (Repost from previous page) One week after purchasing my 2016 Hyundai Veloster, I noticed a plastic strip on the roofline, left side, had popped up. T (Repost from previous page) One week after purchasing my 2016 Hyundai Veloster, I noticed a plastic strip on the roofline, left side, had popped up. This piece did not snap back in place, after trying several times. I drove to the service department whereupon I had to schedule an appointment for the following week. When I arrived, a service person looked at the piece and snapped it back in place. Later that day, April 11th, I noticed that the plastic strip on the right side was coming undone. Now I have to schedule another visit to the dealership. Upon noticing the left side strip popped up, my reaction is to wonder what will go wrong next with my new car. Well, as mentioned, the right side plastic strip is coming undone and I'm beginning to wonder about the quality of my new 2016 Hyundai Veloster. I will be writing my second experience on social media. How can I not wonder what will go wrong next? More
by rimasvictor
Verified CustomerOther Employees Tagged: Jeff White , Crystal Poette-Sales
March 11, 2016
Great job Adam vital. Adam did a great job. He was new 4 days into this job but he worked hard on getting me the right car getting it registered and showing me everything. Adam did a great job. He was new 4 days into this job but he worked hard on getting me the right car getting it registered and showing me everything. He was a pleasure to work with and will be an asset to your dealership. Even came in on his day off to register the car for me. More
by sjf0
Other Employees Tagged: Adam Vital
January 25, 2016
Great service excellent customer satisfaction. EXCEEDED ALL MY EXPECTIONS, ANY QUESTIONS I HAD WERE ANSWERED.POLITE ATMOSPHERE WHERE I WOULD RECOMMENED THIS DEALSHIP TO EITHER MY FAMILY OR FRIENDS EXCEEDED ALL MY EXPECTIONS, ANY QUESTIONS I HAD WERE ANSWERED.POLITE ATMOSPHERE WHERE I WOULD RECOMMENED THIS DEALSHIP TO EITHER MY FAMILY OR FRIENDS WITHOUT A DOUBT. More
by JAMARAL1969
Other Employees Tagged: STEVE THOMAS
December 24, 2015
Say No to Joe I had a similar disturbing encounter with Joe and would like to give my support to the words posted by "Do not honor their own Truecar price". I was l I had a similar disturbing encounter with Joe and would like to give my support to the words posted by "Do not honor their own Truecar price". I was literally yelled at and berated with the Empire employees and customers as witness. I cannot help but believe he feels empowered to behave so deplorably by his employer who holds the ultimate responsibility for such unprofessional behavior. Joe even promised me he would delete any negative posts I made about my visit. If he deletes my post, it's probably the only promise he's ever kept. More
by Mainers1
Other Employees Tagged: Paul McCarthy
December 16, 2015
Bait & Switch it should have been a nice smooth easy transaction, but not here oh no not here. I went on there website found the 1 I wanted then checked the price o it should have been a nice smooth easy transaction, but not here oh no not here. I went on there website found the 1 I wanted then checked the price on the tru-car website and printed there low price guaranty certificate called the store then drove there and what a surprise the person I spoke to was mysteriously not there. ok moving on, after about 25min after they asked 9000 questions they said oh no we cant sell the car at that low price "someone made a mistake" but we can sell you a base model for $2000 more than the price I was guaranteed (xxx !) Do people really go for that crap ? so I left very unhappy and wasted 4hrs of my life (between web & travel there and back) so I will move on to another dealer that wants to sell a car to someone with good credit and a half of brain. Thanks for the waste of my time ! More
by j.h.
Other Employees Tagged: sales manager 12/15 @ 4:30pm
December 06, 2015
Do not honor their own Truecar price All I can say is that all the positive reviews have to be from the employees and not real customers. We were looking to purchase a new 2015 sonata hy All I can say is that all the positive reviews have to be from the employees and not real customers. We were looking to purchase a new 2015 sonata hybrid. We came in with the true car price spoke with Tonia about rebates felt these guys were on the up and up. The pulled up the car it had 1030 miles on it. I have never seen a new car with over a thousand miles on it time to negotiate the deal which should not have been a negotiaton but I guess these guys think the true car price is a start not the end. They made me drive down there and they weren't ready to honor the price their employees qouted. Then he has the audacity to hell out "I am not selling you the car". Seriously. WOW I have walked out of dealerships and was doing just that when this guy decided to announce he wasn't going to sell me a car. If that makes you feel better about loosing a sale! They obviusly like the car they put over a 1000 miles on it! More
by Serial car buyer
November 12, 2015
not pleasant painful negotiation and I felt they lead me there under false circumstances. I felt they tried to take advantage of me on my trade in. painful negotiation and I felt they lead me there under false circumstances. I felt they tried to take advantage of me on my trade in. More
by SBACCELLI
November 11, 2015
A very satisfied customer! I am very pleased with my purchase and overall experience with Empire Hyundai. Hanna was wonderful to work with and was very helpful throughout the e I am very pleased with my purchase and overall experience with Empire Hyundai. Hanna was wonderful to work with and was very helpful throughout the entire car buying process. Right from the beginning he asked questions to determine what I was looking for in a vehicle as well as my price range. I never felt pressured or rushed. Joe Carvalho worked his financial magic and I was able to get the car I wanted with a payment that I was very happy with. Both were completely straight forward, professional, and a pleasure to work with. This is the first time I have ever purchase a Hyundai and now I can't imagine driving anything else! More
by JANICE0527
Other Employees Tagged: Hanna
October 28, 2015
We bought two! Best experience I've ever had purchasing a vehicle. I would recommend Empire Hyundai to friends and family. We were looking for a new car for my wife Best experience I've ever had purchasing a vehicle. I would recommend Empire Hyundai to friends and family. We were looking for a new car for my wife and we each left the lot with a new purchase. More
by PATCULL
Other Employees Tagged: Tyler Torres, Rob Collins
October 07, 2015
Love doing business with this dealership I came the first time with bad credit and they got me into a car I really wanted and it was quick and painless. Unfortunately, that vehicle was total I came the first time with bad credit and they got me into a car I really wanted and it was quick and painless. Unfortunately, that vehicle was totaled, so I came back for my replacement vehicle. Again I got excellent service and couldn't be happier. More
by MSFROG1975
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