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Joseph Cassello

Overview Reviews (679) Inventory (74)

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Joseph Cassello

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Joseph Cassello | Page 4

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.8

679 Reviews

Overview Reviews (679) Inventory (74)

4.8

679 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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679 Reviews of Joseph Cassello

November 04, 2023

Dealership Rating

Employee Rating

I was very pleased today. Much improved from last visit. Appreciate the help from Bob. Much improved from last visit. Appreciate the help from Bob. More

by BARNWOLF1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 05, 2023 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bob met your expectations. Thank you for choosing Oak Lawn Toyota, we look forward to having you as a valued customer for many years to come! Juan Vazquez, Service Manager

November 04, 2023

Dealership Rating

Employee Rating

Courteous, professional, thorough. Explains details and features. Makes sure you're comfortable and satisfied.with your purchase Explains details and features. Makes sure you're comfortable and satisfied.with your purchase More

by Marilyn A. Szkodzinski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bob Spee, Dominik Gibek, Steve Barrix, Jason Stoit, John McShane, Juan Vazquez, Frank Nash, Sal Gaeta , Mark Girlich, Lauren and Brian in Service Dept.

Helpful 1

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Nov 05, 2023 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Marilyn, and don't hesitate to let us know if we can further assist. Juan Vazquez, Service Manager

October 31, 2023

Dealership Rating

Employee Rating

Their customer service is always top not, shout out to Joseph, one of the best. Always willing to take the time to make sure you understand everything and walk you through all options. Joseph, one of the best. Always willing to take the time to make sure you understand everything and walk you through all options. More

by mkrohan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Nov 01, 2023 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Joseph always delivers a great experience. We look forward to continuing to serve you for years to come. Juan Vazquez, Service Manager

October 07, 2023

Dealership Rating

Employee Rating

Whenever we have an issue with the car, Joe understands and addresses the situation and always gives good advice. and addresses the situation and always gives good advice. More

by OKES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Oct 09, 2023 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad Joe was able to help, and we hope to see you again! Juan Vazquez, Service Manager

October 06, 2023

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Employee Rating

Joseph was very professional & provided pertinent info needed to better service my vehicle during my appointed time. Great experience! needed to better service my vehicle during my appointed time. Great experience! More

by JIURO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Oct 06, 2023 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

October 05, 2023

Dealership Rating

Employee Rating

He is always professional and provides the needed information to make on the spot decisions. information to make on the spot decisions. More

by revjdmiles

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Oct 06, 2023 -

Oak Lawn Toyota responded

We are very happy to hear that Joseph provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

September 20, 2023

Dealership Rating

Employee Rating

Great place to purchase and service Toyota. I’ve just purchased extended warranty from Dominik. Thanks for all your help Oak Lawn Toyota! I’ve just purchased extended warranty from Dominik. Thanks for all your help Oak Lawn Toyota! More

by Ln

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dominik Gibek, Alex Ramos

Helpful 1

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Sep 20, 2023 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

September 19, 2023

Dealership Rating

Employee Rating

Every step of my car buying experience was handled very carefully and thoughtfully. Would recommend Oak Lawn Toyota to all my friends and family who are in the market to purchase a new or used car. carefully and thoughtfully. Would recommend Oak Lawn Toyota to all my friends and family who are in the market to purchase a new or used car. More

by gilbertbalderasjr

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bob Spee, Dominik Gibek, Steve Barrix, John Beris, John Carnivele, Jason Stoit, Steve Hertogs, Vincent Chen , Mark Girlich

Helpful 1

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Sep 20, 2023 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. John Carnivele, General Manager

September 03, 2023

Dealership Rating

Employee Rating

Joseph was very helpful kept us updated let us know of extra work needed let us know cost ,good job extra work needed let us know cost ,good job More

by William Schillo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gentleman who parked cars for service dept very nice

Helpful 0

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Sep 05, 2023 -

Oak Lawn Toyota responded

William, we are very happy to hear that Joseph provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

August 27, 2023

Dealership Rating

Employee Rating

Excellent service; good feedback while waiting in waiting room for price of service providing options for current repair or if OK to defer. room for price of service providing options for current repair or if OK to defer. More

by abcanning

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Aug 28, 2023 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Oak Lawn Toyota, we look forward to having you as a valued customer for many years to come! Juan Vazquez, Service Manager

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