Joseph Kuckuk
Joseph Kuckuk at Russ Darrow Kia of Madison

Joseph Kuckuk

Service Advisor

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.8
99 Reviews
4.8

99 Reviews

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99 Reviews of Joseph Kuckuk

March 21, 2026

Dealership Rating
Employee Rating

Very helpful highlight vehicle for me that definitely met my needs at a very good price point! More

by Jkstud125
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fredy Rangel, Alex Lallas

Mar 21, 2026

Russ Darrow Kia of Madison responded

Thank you for sharing that our team was very helpful in finding your Kia Sorento and that it matched your needs and price range. We’re here if you need anything in the future. Drake Lallas drake.lallas@russdarrow.com

March 17, 2026

Dealership Rating
Employee Rating

Joe is transparent, honest and extremely helpful. I know I was stressing him out with all my questions and what-not but he answered every question with patience's, kindness, humility and understandin More

by Octavia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2026

Russ Darrow Kia of Madison responded

We appreciate you taking the time to share your experience with our service team. We’re glad Joseph provided clear, patient guidance and helpful recommendations for your Kia Forte and guided you through exploring a new vehicle. Thank you for trusting us, and we look forward to assisting you again. Drake Lallas drake.lallas@russdarrow.com

November 09, 2025

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Employee Rating

My daughter purches a car from Russ Darrow Kia of Madison. Stoyan "Tony" Takov made the experience very comfortable and informative. He was able to provide her with rhe perfect cat that had everyth More

by ripp1974
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stoyan (Tony) Takov, Alex Lallas , Maicie Amble

Nov 09, 2025

Russ Darrow Kia of Madison responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

June 09, 2025

Dealership Rating
Employee Rating

I use the dealership out of convenience, but they are inconsistent with quality of service. For example, I had my engine coolant flushed and they refilled it below the minimum line and did not fix it whe More

by jmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 10, 2025

Russ Darrow Kia of Madison responded

We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there's something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Drake Lallas drake.lallas@russdarrow.com

Jun 12, 2025

Russ Darrow Kia of Madison responded

We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there's something we can do to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. Drake Lallas drake.lallas@russdarrow.com

June 07, 2025

Dealership Rating
Employee Rating

Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Pieper , Will Akins, Jess Holm

Jun 07, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

June 07, 2025

Dealership Rating
Employee Rating

Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Pieper , Will Akins, Jess Holm

Jun 07, 2025

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

June 04, 2025

Dealership Rating
Employee Rating

The service was completed timely and of high quality. Service advisor Joe was friendly and informative. More

by T. Henry
Recommend Dealer
Yes
Jun 04, 2025

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

May 29, 2025

Dealership Rating
Employee Rating

The people in the service department are fantastic. Great communication and timely in their work. I am always happy with the service we receive. More

by Candace L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2025

Russ Darrow Kia of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com

May 25, 2025

Dealership Rating
Employee Rating

Joe ensured that I received top notch service while accommodating me in everyday possible. His communication was second to none. More

by KEVINRHILL1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2025

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

May 16, 2025

Dealership Rating
Employee Rating

Have to say services are good. People are always friendly service is fast and it's always been a pleasant experience. More

by UNKNOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

Russ Darrow Kia of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

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