Check out Joseph Kuckuk's reviews on DealerRater

June 09, 2025

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Employee Rating

I use the dealership out of convenience, but they are inconsistent with quality of service. For example, I had my engine coolant flushed and they refilled it below the minimum line and did not fix it whe inconsistent with quality of service. For example, I had my engine coolant flushed and they refilled it below the minimum line and did not fix it when I called to let them know. More

by jmm

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

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Jun 10, 2025 -

Russ Darrow Kia of Madison responded

We're sorry to hear about your experience and would love to get to the bottom of it with you to see if there's something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Drake Lallas drake.lallas@russdarrow.com

June 07, 2025

Dealership Rating

Employee Rating

Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it More

by G

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Pieper , Will Akins, Jess Holm

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Jun 07, 2025 -

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

June 07, 2025

Dealership Rating

Employee Rating

Honestly one of the best dealerships I’ve done business with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it with. Easy to schedule appointments they always are close to the estimated time and my car looks and functions great after they are done with it More

by G

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Pieper , Will Akins, Jess Holm

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Jun 07, 2025 -

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

June 04, 2025

Dealership Rating

Employee Rating

The service was completed timely and of high quality. Service advisor Joe was friendly and informative. Service advisor Joe was friendly and informative. More

by T. Henry

Verified Customer

Recommend Dealer

Yes

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Jun 04, 2025 -

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

May 29, 2025

Dealership Rating

Employee Rating

The people in the service department are fantastic. Great communication and timely in their work. I am always happy with the service we receive. Great communication and timely in their work. I am always happy with the service we receive. More

by Candace L.

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 29, 2025 -

Russ Darrow Kia of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com

May 25, 2025

Dealership Rating

Employee Rating

Joe ensured that I received top notch service while accommodating me in everyday possible. His communication was second to none. accommodating me in everyday possible. His communication was second to none. More

by KEVINRHILL1981

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 26, 2025 -

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

May 16, 2025

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Employee Rating

Have to say services are good. People are always friendly service is fast and it's always been a pleasant experience. People are always friendly service is fast and it's always been a pleasant experience. More

by UNKNOW

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2025 -

Russ Darrow Kia of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

May 11, 2025

Dealership Rating

Employee Rating

Good service department friendly people brought my car in for oil change in and out in Good time with a car was too for oil change in and out in Good time with a car was too More

by EGAN9231

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 11, 2025 -

Russ Darrow Kia of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com

May 07, 2025

Dealership Rating

Employee Rating

I came in to see about an issue with gears getting stuck and a rattle, and was told it was the transmission, which they would only replace. I agreed to the fix as I was told that was the problem I was havin and a rattle, and was told it was the transmission, which they would only replace. I agreed to the fix as I was told that was the problem I was having, and the $3000 dollar repair didn’t fix the issue I brought my car in for. I was assured the car drove fine, but within 48 hours it was the same as before. I have called over multiple days and left messages with the dealer, but haven’t received any response. More

by na13

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

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May 07, 2025 -

Russ Darrow Kia of Madison responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Drake Lallas drake.lallas@russdarrow.com

May 07, 2025

Dealership Rating

Employee Rating

The staff are terrific at Russ Darrow Kia, they are patient and provide timely professional assistance! patient and provide timely professional assistance! More

by Candace L.

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Will Akins

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May 07, 2025 -

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com