Joseph Murphy | Page 8

Always welcoming and ready to help . Gets your car in for service quickly and work done efficiently ! Have a very nice waiting area ! All very friendly ! service quickly and work done efficiently ! Have a very nice waiting area ! All very friendly ! More

by mbalbers8 Verified Customer Verified Customer

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I had a great experience at Werner Mazda. They gave me plenty time to test drive and make sure I knew what I wanted from the car, provided exact financial details when asked, and I didn't face any unneces plenty time to test drive and make sure I knew what I wanted from the car, provided exact financial details when asked, and I didn't face any unnecessary pressure when making a purchasing decision (an aggressive sales tactic I faced elsewhere). Appreciate it all, thanks. More

by Sachit Kapil Verified Customer Verified Customer

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The Werner dealership offers a relaxed comfortable atmosphere. The certified pre-owned CX5 that we were looking at had just come in and had not gone through the used vehicle recondition process yet. T atmosphere. The certified pre-owned CX5 that we were looking at had just come in and had not gone through the used vehicle recondition process yet. The car had issues that we were told would be addressed in order for it to meet the certified used vehicle criteria. The tires were worn, there was a scratch on the top of the passenger side rear door, there was a dent in the bottom of the lift back and there was a large hole/break in the top of the rear bumper. Our salesperson indicated that all of these issues would be corrected before the car was delivered to us. At the time of delivery the tires had been replaced, touch-up paint had been applied to the scratch on the door, the dent in the lift back had been repaired, and the rear bumper appeared to have been replaced. They had installed a black guard on the top of the bumper. We purchased the car. Once home, we discovered that the bumper had not been replaced. The dealership had installed the black bumper guard to cover and conceal it's damage. I called the dealership's manager and expressed our concern over this with him. He said that their service manager would call and set up a time to replace the bumper. The service manager called and scheduled a time, gave us a loaner, and had the bumper replaced. The service manager was very supportive and communicative through the repair process, though, we never received an apology for them not initially replacing the bumper as they had indicated they would. Due to their deceptive practice, our trust in the dealership has been compromised. We went into the Werner dealership wanting to trust them, and to have an ongoing trusting relationship with them, at this point we don't. During this process I noticed that after driving the 312 miles, the coolant expansion tank was almost empty. The service manager could not explain why the level was low but, they performed a cooling system pressure test which tested as good. I will continur to monitor the coolant expansion tank level. Overall, our experience with Werner was very stressful. We did not come away feeling excited about such an important and expensive purchase. I would hesitate to recommend the Werner dealership for the purchase of a certified used Mazda. More

by trackerjon77 Verified Customer Verified Customer

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Wonderful experience. The team was very kind and welcoming. Joseph Murphy did a great job answering all my questions and educating me on the functions of my new car. Highly recommend. welcoming. Joseph Murphy did a great job answering all my questions and educating me on the functions of my new car. Highly recommend. More

by jmarie.price Verified Customer Verified Customer

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Joe was a great sales representative and the whole process was painless and efficient. Great experience overall. Happy with the communication and to walk away with my car! process was painless and efficient. Great experience overall. Happy with the communication and to walk away with my car! More

by terrance Verified Customer Verified Customer

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Easy, low pressure, upfront pricing. Very pleasant all around, and I will recommend others to choose Werner. I came in with a very specific car in mind, and they found that vehicle and brought it in from around, and I will recommend others to choose Werner. I came in with a very specific car in mind, and they found that vehicle and brought it in from out of state. Truly an easy experience. Thank you! More

by setanski Verified Customer Verified Customer

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People were helpful, professional and easy to work with. My salesman Joe made it my best car buying experience ever‼️And he’s followed up! My salesman Joe made it my best car buying experience ever‼️And he’s followed up! More

by carolharwood24 Verified Customer Verified Customer

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My husband and I had done our research ahead of time which made this transaction very smooth. The only thing that took forever was waiting for them to prep the new car. How dirty can a brand new car be which made this transaction very smooth. The only thing that took forever was waiting for them to prep the new car. How dirty can a brand new car be that has only 5 miles on it? We waited far too long for that portion. Joe Murphy was fantastic and really helped things move along. Jay Trabucco was very good. He saved us even more by knowing his "trade" so well. Papers were signed in no time at all. So far, I am extremely pleased with my Turbo Signature CX5. Feels luxurious and handles like a dream. More

by CWalker Verified Customer Verified Customer

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Overall a great experience this dealership is a breath of fresh air The whole staff made sure we were taken care of, Joe Murphy our salesmen was spot on no BS fresh air The whole staff made sure we were taken care of, Joe Murphy our salesmen was spot on no BS More

by georgealbers Verified Customer Verified Customer

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Joe and Jay were both knowledgeable, friendly, and professional. The experience of purchasing a new vehicle at Werner Mazda was positive and I would not hesitate to recommend to a friend. professional. The experience of purchasing a new vehicle at Werner Mazda was positive and I would not hesitate to recommend to a friend. More

by garrett.tower Verified Customer Verified Customer

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