Joseph Payne

I recently traded in my SUV for a vehicle with a third row and had been test-driving several options before visiting the Dodge dealership. When I arrived, I was greeted by Will, who was friendly and profe row and had been test-driving several options before visiting the Dodge dealership. When I arrived, I was greeted by Will, who was friendly and professional. I initially found a used Dodge Durango on the lot that I really liked, but I was unable to test drive it that day because I needed to return home to my children. Will followed up afterward and maintained communication without being pushy, which I appreciated. When I returned a few days later, the Durango I had originally been interested in had already been sold. I had done extensive research beforehand and knew exactly what I was looking for: a Durango with second-row bucket seats, 4rd row a specific color, and within a certain price range. I test drove another Durango on the lot with higher mileage, and Will was able to locate a vehicle that better matched my preferences at another dealership. The process was very smooth. Because I was leaving for a cruise the following day, most of the negotiation was handled via text message in advance. The process was easy considering the back and forth on pricing, and Will personally arranged to bring the vehicle to the dealership so it would be available for pickup that evening. When I arrived to complete the purchase, the process felt somewhat rushed as the dealership was nearing closing time. I did not have the opportunity to fully drive the vehicle until the paperwork process had already begun. While I understood the time constraints, I would have preferred to spend a bit more time evaluating the vehicle beforehand, as the seating position felt somewhat different from the Durango I had previously test driven. I have figured it out since purchasing. The finance portion of the transaction was excellent. The finance manager, was thorough, professional, and clear in explaining the documents. The paperwork process was efficient and straightforward, and at that point I was very happy with my purchase. However, when I was provided the keys to the vehicle, I was surprised to learn that only one key fob was included. This had not been disclosed earlier in the process. I expressed my concern, as this is information that would have been helpful to know ahead of time. Another staff member explained that some used vehicles are sold with only one key and that this policy is noted on the dealership’s website. It was an heated discussion and I did end up in tears. After discussing the situation, we agreed that the dealership would assist in providing an additional key fob. After returning from my cruise I contacted Will to ask about picking up the second key. At that time, I was informed that I would need to pay for it. When my husband followed up for clarification, we were told there was a negative review associated with the purchase and that it would need to be removed before the additional key fob would be provided. The issue, however, was that I had not written any review and was out of town. After requesting to see the review in question, it became clear that it was unrelated to my purchase and was connected to a different customer review involving a Dodge Ram. The manager later contacted me and apologized for the confusion, explaining that it had been a misunderstanding due to coincidental timing. That said, the idea of withholding a previously agreed-upon resolution while asking a customer to remove a review raises concerns. Using a product or service as leverage to have someone take down an honest review is not a practice that reflects well on customer service or transparency. While I am pleased with the vehicle itself and appreciated several aspects of the buying experience, the situation surrounding the key fob and the confusion over the review could have been handled with clearer communication and greater professionalism. I hope the dealership takes this feedback constructively and works to improve transparency and customer experience moving forward. More

by DarleneL Verified Customer Verified Customer

Report | Print

James found me a car quickly and was awesome. Would definitely recommend. 10 out of 10 Would definitely recommend. 10 out of 10 More

by micheal.dunlap Verified Customer Verified Customer

Report | Print

Great experience. We just purchased our third vehicle in 50 days from this dealership. They treated us fairly. We just purchased our third vehicle in 50 days from this dealership. They treated us fairly. More

by shimkos Verified Customer Verified Customer

Report | Print

I owed money on my trade in the next payment on my trade was due on the 7th of the month just so happens I traded in my car on the 7th ferman did not notify my en own i msleiholder til the 18th of the mont was due on the 7th of the month just so happens I traded in my car on the 7th ferman did not notify my en own i msleiholder til the 18th of the month now my bank has it down that im behind and missed a payment for a car I dont even own any longer I told them when I bought my new car that payment on my trade in was due the following, I was told it would be taken care first thing in the morning 11 days later the bank gets paid except for what was past due, but it wasn't past due when I traded it in More

by stephenlamonte Verified Customer Verified Customer

Report | Print

My husbands jeep was getting an oil change which was taking a bit longer than expected. I walked the lot and saw a truck I liked. We went back the next day to look at numbers and to take a test drive. T taking a bit longer than expected. I walked the lot and saw a truck I liked. We went back the next day to look at numbers and to take a test drive. The experience i had was above phenomenal. No pressure, honest answers and fast service for the sale of a vehicle. I would highly recommend this dealership to anyone! More

by SRLJAL Verified Customer Verified Customer

Report | Print

The whole experience was was amazing and I love my truck. Definitely recommend everyone in need of a vehicle to visit Ferman cjdr npr Definitely recommend everyone in need of a vehicle to visit Ferman cjdr npr More

Report | Print

Warm honest people who are willing to work with you. Made buying a used car comfortable Made buying a used car comfortable More

by swimuf84 Verified Customer Verified Customer

Report | Print

Excellent dealership. Great sales people, friendly and knowledgeable. Had what we need on the lot. Great sales people, friendly and knowledgeable. Had what we need on the lot. More

by mscarbo62 Verified Customer Verified Customer

Report | Print

This was an out of state purchase for me and it couldn't have gone any better. Dylan was great and on top of things making me comfortable with my purchase and Scott was exceptional in finance making sure ev have gone any better. Dylan was great and on top of things making me comfortable with my purchase and Scott was exceptional in finance making sure everything was promptly and properly completed so my transport company can come in for the car. Very grateful for the opportunity to work with these guys on my purchase. More

by SpinnerNJ Verified Customer Verified Customer

Report | Print

The dealership was extremely clean and comfortable. The sales men and managers were pleasant and courteous. The sales men and managers were pleasant and courteous. More

by janetmudge1 Verified Customer Verified Customer

Report | Print