Joseph Triboletti | Page 9

Stress free with two leases at once! My two daughters went to Carman on a Friday night at 5PM to lease a Wrangler and a Cherokee. I had spoken to the Sales Manager Joe Triboletti in advan My two daughters went to Carman on a Friday night at 5PM to lease a Wrangler and a Cherokee. I had spoken to the Sales Manager Joe Triboletti in advance of when we would arrive. Joe met us at the door and then took my two daughters out to see their cars. Both cars were side by side prepped and ready to go. Joe then turned us over to two of his capable Sales Associates, Michael Brooks and Al Grandell. Michael and Al showed my daughters all the features of the cars and took them for test rides. Upon returning we went in and start the paperwork process. Once done with Michael and Al we went back to Joe to finalize the paperwork for the leases. The process was done efficiently and professionally by all parties. I strongly recommend the Carman dealership and its very competent sales staff! More

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Everyone was very friendly, helpful & knowledgeable! Great experience and everyone was VERY friendly & they ensured we got the best deal possible! Everyone made me feel comfortable, considering it was my Great experience and everyone was VERY friendly & they ensured we got the best deal possible! Everyone made me feel comfortable, considering it was my first experience with a lease and I was unfamiliar with the process. More

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Service Scam Brought my truck in for codes P1475,P0003,P003A and a few others. P1475 is associated with the Active Air box and or Map sensor. Not so much the Air b Brought my truck in for codes P1475,P0003,P003A and a few others. P1475 is associated with the Active Air box and or Map sensor. Not so much the Air box as it triggers a Message center alert not a CEL. Message center alert will not effect engine performance but the two can be related. Was told tech removed the Air box and inspected to verify inop. When I asked about P003A the turbo actuator they stated P1475 was the cause there is a restriction in the Air box and it needed a new air box. This new Air box for 385 plus 300 in labor may or may not fix the issue. They want to throw unwarranted parts at it at my expense before replacing the main problem. I didn't pay the 120 diagnostic fee due to failure to properly diagnose the issue,they were guessing. Once I got the truck back I found the Air box issue which was literally a 5 min extremely obvious issue. I have pics documenting the issue Ray Charles could have seen. Problem lies in the fact they lied about diagnosing the truck and still try to charge a fee. If they did in fact diagnose the truck one could have very easily found the problem and ruled out the air box as the cause. Like I said very simple I fixed the air box in 5 min cleared the code and the symptoms still persist without the presence of the P1475 code. They tried to rip me off and got caught. I broke the law by not paying for thier guess work but I try not to make it a habit of paying for a businesses incompetence. In the long run they will get paid but also got exposed for the crooks they are. Worth 120 bucks if it saves another person from this scam. Also they told me if I removed bad reviews they would fix my truck properly. More

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Excellent customer experience I was treated fairly and with respect by all the staff. They had the car ready in advance as I requested, which allowed me to complete the purchase of I was treated fairly and with respect by all the staff. They had the car ready in advance as I requested, which allowed me to complete the purchase of my vehicle effectively and efficiently. Since I came from N.J. to purchase my vehicle this was greatly appreciated by me and allowed me to return home quickly. This is the type of sales service that would definitely cause me to return for my next purchase. More

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Don’t walk away ..run away from this dealership ! I was completely bamboozled ! The car I purchased had one problem after another! engine tap, AC didn’t work, THEY SOLD ME THE CAR WITH ROTTED TIRES !! I was completely bamboozled ! The car I purchased had one problem after another! engine tap, AC didn’t work, THEY SOLD ME THE CAR WITH ROTTED TIRES !!!! More

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OK Purchase, Horrible Service I purchased a new 2017 Ram 1500 on 12/31/2017. When I arrived the dealership had no heat. Not a big deal the sales people were staying warm with spa I purchased a new 2017 Ram 1500 on 12/31/2017. When I arrived the dealership had no heat. Not a big deal the sales people were staying warm with space heaters, granted no one ever offered one to me or even a warm cup of coffee/tea during the sales process. I left satisfied thinking I got a good deal and a fair trade in value for my old Ram 2500. I returned on 1/2/2018 to bring in my title and with a few small issues with my new vehicle. I was promptly shown to the service writer, Matt, and made an appointment for later that week 1/5/2018, to have the front park sensor looked at. I was told that the service would take a half to a full day to repair. Over the course of the next day more issues came up including a grinding noise in the front end while reversing over a bump. I returned to the dealership 1/3/2018 annoyed and told them I was dropping the vehicle off and required a loaner until my new vehicle was repaired. Their response was I needed to make an appointment and they don’t do loaners. This is an unacceptable response to a vehicle purchaseed three days earlier with ~150 total miles on it. I asked that a manager take a test drive to show the noises/faults to. Joeseph (the GM) refused and sent a tech instead after placating the situation. The initial response I received was that it may be a software issue until I showed multiple pictures of he display and videos of the noises experienced. The tech, Tim, who was by far the most helpful was able to diagnose the issue as a bad park sensor and a rubbing fender liner. I was told by the service writer that the body shop was going to take care of these issues as well as an improper door alignment and the vehicle should be done by 1/6/2018. I spoke with the service department again on 1/5/2018 and the vehicle hadn’t been taken to the body shop yet. 1/6/2018 still waiting on parts but the vehicle would be done on Monday 1/8/2018. 1/8/2018 the vehicle needs to be completed by the body shop and will be done 1/9/2018 by noon. 1/9/2018 10:30 the dealer needed to install the sensor (this was originally to be done by the body shop). 1/9/2018 the vehicle was finally ready for pick up at 3:30PM. After filling out a new buyer survey I was contacted by the dealer and questioned as to why I gave them low remarks....Really? Missed deadlines, lied to about the status/who is enacting repairs, finger pointing. After multiple missed estimated times of delivery I finally received my new truck back from the dealer service. The issues had been resolved but the truck was covered in greasy hand prints (inside of windows and outside of doors) and salty foot prints (driver and passenger front floor mats). Absolutely no care was taken to clean the vehicle or even preserve the cleanliness of the vehicle. On 3/1/2018 I returned to the service department because the body shop painted park sensor was peeling. Jim Huey, the service manager, blamed the body shop and told me I needed to take it to them. When I explained it’s their body shop therefore their problem to fix he insisted that I take it to the body shop and. It them. I explained I didn’t know where the body shop was, the only directions I got was “It’s across the street”. After a back and forth it was finally explained that it was located behind their Ford dealer. When dealing with Carman’s body shop they were helpful and accommodating. They were in fact the only people during this entire process to empathize or appologize about the hassle of this whole process, the bulk of which was not their fault! Needless to say I will NEVER do business with Carman Dodge again. Their service is horrendous. From their GM down to their service writers it’s a business culture of not our fault. For a customer service oriented business they sure missed the mark by a long shot. More

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Micharl brooksgreat Great service attendant to all my needs very friendly atmosphere,they they really knew their product demonstrated everything and their whole staff was Great service attendant to all my needs very friendly atmosphere,they they really knew their product demonstrated everything and their whole staff was very pleasant and friendly More

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Great experience Great customer service, very friendly. They made my purchase very easy and a great experience. I would recommend this dealership to my family and frie Great customer service, very friendly. They made my purchase very easy and a great experience. I would recommend this dealership to my family and friends. More

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Repeat customer We just bought a second vehicle from this dealer. Justin was so helpful. In both purchases there was never any pressure. Just a good experience both We just bought a second vehicle from this dealer. Justin was so helpful. In both purchases there was never any pressure. Just a good experience both times More

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Carman is the best !! Joe and Joel were so helpful with getting me in the right vehicle and I couldn't be happier !! I'm in love with my purchase ! Joe and Joel were so helpful with getting me in the right vehicle and I couldn't be happier !! I'm in love with my purchase ! More

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