Joseph Weil | Page 15

Given the run around Had to replace starter and was told my warranty ran out o had to call several different numbers to prove coverage. I arrived to pick up my vehicle and Had to replace starter and was told my warranty ran out o had to call several different numbers to prove coverage. I arrived to pick up my vehicle and the coverage was not shown on the receipt luckily I made it to the dealership right as service was closing otherwise I would have had to go another night without my car which it had already spent two nights in the dealership just to diagnose a problem we told the dealership the car had. Also I was told I needed brakes which I didn’t go in for brakes so under the car should not have been looked at when the problem was under the hood. I felt the guy working with us was just trying to get money out our pocket. It was a total run around and I wasn’t even called when the car was complete. I didn’t enjoy the service at all when I am sure Russ Darrow has great service. It makes me leery about purchasing a car from Russ as the current car I have now was purchased from Car Maxx and they were able to pull up my warranty without any assistance from me. More

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Service Department My experience was excellence. My vehicle was taken care of in a friendly helpful manner and the cost was very reasonable. I highly recommend this serv My experience was excellence. My vehicle was taken care of in a friendly helpful manner and the cost was very reasonable. I highly recommend this service dept. More

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Great Service Great workforce....excellent service. Knowledgeable employees. Work was preformed and finished before promised time. Will definitely be back. What Great workforce....excellent service. Knowledgeable employees. Work was preformed and finished before promised time. Will definitely be back. What a pleasurable transaction. Thanks again Joe! More

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No car wash again not satisfied with my service about my courtesy car wash my old parts removed from car was not shown I asked had little of interest not satisfied with my service about my courtesy car wash my old parts removed from car was not shown I asked had little of interest More

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10,000 mike maintenance We came in for an oil change. Joe Weil was more then helpful. He answered all of my questions and told me things about my Rogue Sport I didn’t know o We came in for an oil change. Joe Weil was more then helpful. He answered all of my questions and told me things about my Rogue Sport I didn’t know or forgot. More

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Serviceservicr Excellent service from both Jonathan and Joe. I’d highly recommend these indivIdials. The management at Russ Darrow would be well served if they rewar Excellent service from both Jonathan and Joe. I’d highly recommend these indivIdials. The management at Russ Darrow would be well served if they rewarded these employees with lavish gifts and raises. More

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Satisfied custom Well taken care of every time I come. No matter the service . I would recommend this dealership to friends, family or anyone looking for a car Well taken care of every time I come. No matter the service . I would recommend this dealership to friends, family or anyone looking for a car More

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Fantastic Very accomodating, honest, and a pleasure to converse with. All my needs were met and surpassed. This is my 3rd leased car woth this dealership amd I' Very accomodating, honest, and a pleasure to converse with. All my needs were met and surpassed. This is my 3rd leased car woth this dealership amd I'll be back for my 4th thaks to Morgan Kaufman. More

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Best customer service They are very professional. The sales agent John is very knowledgeable and helpful. This the reason I came back here again for my second vehicle. They are very professional. The sales agent John is very knowledgeable and helpful. This the reason I came back here again for my second vehicle. More

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Pleasantly Surprised I was originally on site for service. When the diagnostic was presented to me-$1700 just to bring back to road worthy, I couldn’t in good conscious in I was originally on site for service. When the diagnostic was presented to me-$1700 just to bring back to road worthy, I couldn’t in good conscious invest that type of capital into a car I already had major reservations about. Joe from service brought Mike from sales over to me to discuss my options. Mike was easy going and genuine. I immediately took a liking to him and we got on just like old friends hanging out for the afternoon. He took the time to get my background and situation. He presented a couple of different options and made all the adjustments when I raised concerns. He also kept asking about my time and how my schedule looked throughout the afternoon. It was a complete 180 from my last horrific experience that put me into the vehicle that now demanded $1700. It was honestly quick and painless, with all the other departments coming in on queue as we progressed on the deal. Everyone involved from Joe in service, Mike in sales, to Bailey in Finance-they were also respectful of my time. Even the floor manager checked in with me from time to time. I would have lost money on how this scenario would have played out had you asked me beforehand-with my prior experience and just preconceived notions of dealerships in general. It was an organic experience-not too much attention nor absent of my needs on any level. I went in thinking I was having service to a car I planned on dumping within a year, to accelerating that plan by a year to that very day. Now I have a vehicle I absolutely love and feel safe in with that $1700 allocated to a new car instead of the crap with wheels I was riding around while rapidly depreciating daily. All my parameters were met. I will be recommending that anyone in the market go see Mike & company! More

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