Joseph Weil | Page 15

Nightmare turned into a dream! We had a recall on our Nissan Murano. We could not drive it. We took our car to Russ Darrow Nissan, where Joe did a great job in seeing to all our nee We had a recall on our Nissan Murano. We could not drive it. We took our car to Russ Darrow Nissan, where Joe did a great job in seeing to all our needs. We had a free loaner car that was clean and dependable. The best part was that they were able to finish our car so quickly. We had our car back before the weekend which was days before we expected it. We Love Russ Darrow and Joe. More

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Excellent Service! I recently brought in my vehicle for some maintenance and warranty work and was very pleased with the level of service that I received. The service a I recently brought in my vehicle for some maintenance and warranty work and was very pleased with the level of service that I received. The service advisor, Joe Weil, was incredibly helpful and accommodating to my busy schedule. In addition, he communicated with me throughout the entire process so I always knew where they were in the repair process. Excellent experience! More

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Difficult to work with. Dealership would not honor warranty commitment. Disappointing to say the least. Am working through the courts to get reimbursement for the damage they Dealership would not honor warranty commitment. Disappointing to say the least. Am working through the courts to get reimbursement for the damage they caused to my vehicle. Would not recommend this dealership. EDIT: The dealership reached out to me to assist. Nissan North America refunded the charges after I had my lawyer contact them. Changing the rating from 1 star to 2, as it still was not a good experience as the dealership did not / does not advocate for their customers with Nissan North America. Further, the original issue with the transmission, a "judder", returned once since the repair was made. More

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Service was excellent I brought my car in for routine service. It was done both quickly and efficiently. O am very satisfied with the whole experience and would recommend t I brought my car in for routine service. It was done both quickly and efficiently. O am very satisfied with the whole experience and would recommend the dealership to others. More

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Great It’s good for business. Somethings are convincing. Good deals great advertising, nice cars , good options , understanding management. Etc many things It’s good for business. Somethings are convincing. Good deals great advertising, nice cars , good options , understanding management. Etc many things to offer. Thank you! More

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Awesome service department We had an oil change done elsewhere the day before and the mechanic didn’t put the air filter in properly. Joe in service helped us. He was amazing We had an oil change done elsewhere the day before and the mechanic didn’t put the air filter in properly. Joe in service helped us. He was amazing More

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Awesome service and the advisor was very knowledgeable about Good services, I would definitely recommend this location to my friends and family. Popcorn waa good and offering coffee, water and tea is great. Than Good services, I would definitely recommend this location to my friends and family. Popcorn waa good and offering coffee, water and tea is great. Thanks More

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They were quick and efficient. The rep I worked with was thorough and explained everything to me. He explained any recommendations and did not pressure me to purchase any additional The rep I worked with was thorough and explained everything to me. He explained any recommendations and did not pressure me to purchase any additional stuff. The service team was able to get my car done sooner than stated More

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Great service every time! They are prompt, friendly and trustworthy...I like their automated texting keeping me updated on my vehicle while in service. I would recommend servic They are prompt, friendly and trustworthy...I like their automated texting keeping me updated on my vehicle while in service. I would recommend service from Russ Darrow Nissan to all my friends and family! More

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Given the run around Had to replace starter and was told my warranty ran out o had to call several different numbers to prove coverage. I arrived to pick up my vehicle and Had to replace starter and was told my warranty ran out o had to call several different numbers to prove coverage. I arrived to pick up my vehicle and the coverage was not shown on the receipt luckily I made it to the dealership right as service was closing otherwise I would have had to go another night without my car which it had already spent two nights in the dealership just to diagnose a problem we told the dealership the car had. Also I was told I needed brakes which I didn’t go in for brakes so under the car should not have been looked at when the problem was under the hood. I felt the guy working with us was just trying to get money out our pocket. It was a total run around and I wasn’t even called when the car was complete. I didn’t enjoy the service at all when I am sure Russ Darrow has great service. It makes me leery about purchasing a car from Russ as the current car I have now was purchased from Car Maxx and they were able to pull up my warranty without any assistance from me. More

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