Josh Alvarado | Page 33

I went to this dealership because I wanted to buy my father a car. It should have been a simple straight forward deal, because they had the car I wanted with an advertised price of $22,639. The car h father a car. It should have been a simple straight forward deal, because they had the car I wanted with an advertised price of $22,639. The car had been advertised for that price since Febuary 20, 2021. However, as soon as I got there, they insisted the car could not be purchased at the advertised price. Josh (some form of unprofessional sales manager/salesperson) insisted that I had to purchase nearly $4,000 worth of useless dealer add-ons (because I need them to fill the tires with nitrogen for $500 extra dollars). When I insisted that they sell it to me for the advertised price (required by law), Josh said that he couldn't, and said he wouldn't sell it to me for less than $26,000 with the add-ons. I left the dealership to run back to work, and told them I wanted the car for the advertised price. About an hour later, Josh called and said we had a deal with no dealer add-ons. However, when I was on my way back, Josh called and said he was back at $26,000. Since it was Friday evening, I gave up, deciding to deal with it on Monday. During the weekend, I received several text messages and a phone call from another salesman (Walid). I told him I would immediately buy the car at the advertised price. He seemed interested in the sale, but said the dealer wanted to make more money on the deal. I told him I would pay the advertised price (in fact I offered $1000 more, just to get the deal done), but that I wouldn't pay for thousands of dollars worth of worthless dealer add-ons. Whalid stopped responding, so I went back to the dealership on Monday. I showed Whalid the vehicle's advertised price was $22,639 for at least a month on the internet. And I showed him the ad from Friday with the same advertised price. He went to talk to a 'Manager', and came back to tell me that the 'new' advertised price was $24,941. So....suddenly, after it didn't sell for a month, they raised the price $2302 over the weekend? That seemed unusual, as I had driven the car over from the storage lot on Friday, and tried to buy it.....for the advertised price. Sounds a little like bait and switch. I told Whalid the advertised price on Friday was $22639, and they had refused to sell it to me for the advertised price. I told him that was illegal, and showed him all the proof. I even gave him the deal sheet number that the salesman on Friday had probably 'accidentally' text me (they are probably discouraged from providing written evidence when they break the law). Whalid took all this information to the 'Manager', who still refused to honor the advertised price. I needed to buy my father a car, so we haggled until I was too annoyed to care, and ended up paying somewhere near $1000 more than the advertised price. Per the California Vehicle Code Section 11713.1(e) (and Section 260.04(b)), dealers are prohibited from selling the advertised vehicles for more than the advertised price. Cut and dry. So if you see an add that says "Westbrook Price", don't believe it. Better yet, just don't shop there. I buy a new car every 2 years, and I am very good at not playing their games. So unless you are better than me at the game this place wants to play, you will get screwed out of way more money than you expect. As for me, I will pursue legal recourse. It isn't fair for you (or your grandmother) to walk into a place like this, and be conned out of thousands of extra dollars, because they don't know the law is on their side. More

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A dealership worth visiting no matter where you come from in the Los Angeles area. They will make a great deal for you! I made the trip from Long Beach since they had the car I was looking for. They found th in the Los Angeles area. They will make a great deal for you! I made the trip from Long Beach since they had the car I was looking for. They found the perfect deal for me. Unfortunately my car was not ready, so the dealership made plans to deliver the car to me. More

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Great service. Especially Omar and mickel. Very forward. They made sure I was able to walk off the lot with my vehicle! Thanks again guys! They made sure I was able to walk off the lot with my vehicle! Thanks again guys! More

by mikearrington35 Verified Customer Verified Customer

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And I’m back again. Monday makes it my third car from Russell Westbrook. We were greeted right upon exiting our vehicle by Luke and he was awesome. Took us to a nearby lot where they stored the cars we w Russell Westbrook. We were greeted right upon exiting our vehicle by Luke and he was awesome. Took us to a nearby lot where they stored the cars we were looking for. He was very helpful and knew what he was talking about. Have great advice and guided us through the hole process. Then, upon making the deal, josh was very straight forward, a little tough but to crack but I’m happy with the deals he left on the table for us. And finally, jibran, the finance person was awesome. He was very friendly, polite and ethical. I even called him 3 days later with an issue I’m having and he went out of his way to help me, got in touch with me again later that day to make sure it all worked out. What a great team again. My go to people were Luke massi, joshua Alvarado and Jibran (jay) Syed More

by IAMBRENDAC Verified Customer Verified Customer

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Besides selling me the wrong model it was ok.Jorge was good guy as was Josh. Resolved my issues. Took way to long to finish process of buying the car. good guy as was Josh. Resolved my issues. Took way to long to finish process of buying the car. More

by MXCUTTER1960 Verified Customer Verified Customer

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Between 3 dealership I felt with you are the winer. I told my friend about you ghys, he said his car nissan from your dealership. So I just want to tell you is not just me! told my friend about you ghys, he said his car nissan from your dealership. So I just want to tell you is not just me! More

by Mdavari1 Verified Customer Verified Customer

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Service was good. Only issue is the dent and scratch on the dront passenger door. I do not recall ever seeing it ant it looked fresh when I wioed it. I never received a call back even after I told the empl the dront passenger door. I do not recall ever seeing it ant it looked fresh when I wioed it. I never received a call back even after I told the employee. More

by rafaelmartinez76 Verified Customer Verified Customer

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The auto technician did a great job in changing the oil, filter and rotation of tires as well in changing battery. The service tech at front desk looked like he did not want to be there. I felt rushed in p filter and rotation of tires as well in changing battery. The service tech at front desk looked like he did not want to be there. I felt rushed in providing my information to him as well as when we picked up car. As I looked around - most of the service reps looked MISERABLE, moody. One was falling asleep at his desk. I don’t think I would refer a total stranger to do service at your place. Just because of your front office reps. More

by Sand Verified Customer Verified Customer

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Great experience, excellent sales personnel, most definitely going back for another charger. Got it fresh off the Lot, it was the best choice I’ve done going to this dealership. definitely going back for another charger. Got it fresh off the Lot, it was the best choice I’ve done going to this dealership. More

by rodriguezjazmine1397 Verified Customer Verified Customer

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This place was amazing, to meeting Ara for the first time to his manager who made me feel welcomed and reassuring me that he could help me go home with a car that night and HE DID. They made the process so e to his manager who made me feel welcomed and reassuring me that he could help me go home with a car that night and HE DID. They made the process so easy and went home without any worries. Smiles on my wife’s face as well as mine. Thank you guys for helping us get the car of our dreams. More

by Lizsilva1620 Verified Customer Verified Customer

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