Josh Alvarado | Page 33

Service was good. Only issue is the dent and scratch on the dront passenger door. I do not recall ever seeing it ant it looked fresh when I wioed it. I never received a call back even after I told the empl the dront passenger door. I do not recall ever seeing it ant it looked fresh when I wioed it. I never received a call back even after I told the employee. More

by rafaelmartinez76 Verified Customer Verified Customer

Report | Print

The auto technician did a great job in changing the oil, filter and rotation of tires as well in changing battery. The service tech at front desk looked like he did not want to be there. I felt rushed in p filter and rotation of tires as well in changing battery. The service tech at front desk looked like he did not want to be there. I felt rushed in providing my information to him as well as when we picked up car. As I looked around - most of the service reps looked MISERABLE, moody. One was falling asleep at his desk. I don’t think I would refer a total stranger to do service at your place. Just because of your front office reps. More

by Sand Verified Customer Verified Customer

Report | Print

Great experience, excellent sales personnel, most definitely going back for another charger. Got it fresh off the Lot, it was the best choice I’ve done going to this dealership. definitely going back for another charger. Got it fresh off the Lot, it was the best choice I’ve done going to this dealership. More

by rodriguezjazmine1397 Verified Customer Verified Customer

Report | Print

This place was amazing, to meeting Ara for the first time to his manager who made me feel welcomed and reassuring me that he could help me go home with a car that night and HE DID. They made the process so e to his manager who made me feel welcomed and reassuring me that he could help me go home with a car that night and HE DID. They made the process so easy and went home without any worries. Smiles on my wife’s face as well as mine. Thank you guys for helping us get the car of our dreams. More

by Lizsilva1620 Verified Customer Verified Customer

Report | Print

Best customer service i personally have ever had at a dealership. All the staff was very help and answered all my questions with a good attitude dealership. All the staff was very help and answered all my questions with a good attitude More

by Abrahamvilla10 Verified Customer Verified Customer

Report | Print

I cannot tell you how bad my experience was trying to I cannot tell you how bad my experience was trying to purchase a used Audi from Russell Westbook Chrysler. I called the salesman and told him I want I cannot tell you how bad my experience was trying to purchase a used Audi from Russell Westbook Chrysler. I called the salesman and told him I wanted the car, did not ask for any money off, and that I was already preapproved for the full amount which I was happy to pay. He told me he had to talk to his manager and get back to me. He never called me back, but I was able to reach him by calling several days in a row. Right before we were done with the process, he informed me that there was $4500 in extras added to the car since it was listed. Nitrogen in the tires ($20), ceramic coating ($800), a Lojack type tracker ($600), and some kind of extra insurance (for what, who knows because I already have excellent insurance). If you look at the other negative comments, this same $4500 is brought up over and over again. I would have had no problem if they just listed the car for what they are actually selling it for, told me at the beginning, and did not have a 300% upcharge for things know one asked for or wanted. I have read the generic response about how transparent they are from Russell Westbrook when other people have brought this up, and it is beyond tone deaf. Listen to your customers. You are not transparent. This is a very Busch league thing to do to people at the last minute and a scam. Needless to say, I found another similar red Audi in Chicago. Very friendly 10 min conversation, sale price was EXACTLY what they were asking for online, and it was on a truck to me 2 days later. I had 1 phone call, instead of 5, got a better deal, no scam add ons, and actually had the car in less time than it took for the Russell Westbrook salesman to even call me back. Save the aggravation, you would do better literally anywhere else except here. More

Report | Print

All the employees were very friendly, very courteous, polite and eager too help.The managers were very knowledgeable in their prospective fields. They tried their best to give the customer (me) exactly t polite and eager too help.The managers were very knowledgeable in their prospective fields. They tried their best to give the customer (me) exactly the kind of deal I was looking for. In conclusion, I drove away a happy customer. More

Report | Print

Worst sales team ever. Once i gave them my $12,000 they treated me like they dodnt care about me or my issues. I had to get Chrysler corporate involved. Will never do business here for any reason treated me like they dodnt care about me or my issues. I had to get Chrysler corporate involved. Will never do business here for any reason More

by ADAMEISINGER Verified Customer Verified Customer

Report | Print

Left my truck worse then when I took it will cost me hundreds of dollars out of pocket to get it fixed now! Ty but never again hundreds of dollars out of pocket to get it fixed now! Ty but never again More

by ANDRESBARRAGAN07 Verified Customer Verified Customer

Report | Print

I had a good experience real hard working personnel. I was very happy with the price I like the truck you guy did a hood job.. was very happy with the price I like the truck you guy did a hood job.. More

by samueladame Verified Customer Verified Customer

Report | Print