Josh Alvarado | Page 34

Best customer service i personally have ever had at a dealership. All the staff was very help and answered all my questions with a good attitude dealership. All the staff was very help and answered all my questions with a good attitude More

by Abrahamvilla10 Verified Customer Verified Customer

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I cannot tell you how bad my experience was trying to I cannot tell you how bad my experience was trying to purchase a used Audi from Russell Westbook Chrysler. I called the salesman and told him I want I cannot tell you how bad my experience was trying to purchase a used Audi from Russell Westbook Chrysler. I called the salesman and told him I wanted the car, did not ask for any money off, and that I was already preapproved for the full amount which I was happy to pay. He told me he had to talk to his manager and get back to me. He never called me back, but I was able to reach him by calling several days in a row. Right before we were done with the process, he informed me that there was $4500 in extras added to the car since it was listed. Nitrogen in the tires ($20), ceramic coating ($800), a Lojack type tracker ($600), and some kind of extra insurance (for what, who knows because I already have excellent insurance). If you look at the other negative comments, this same $4500 is brought up over and over again. I would have had no problem if they just listed the car for what they are actually selling it for, told me at the beginning, and did not have a 300% upcharge for things know one asked for or wanted. I have read the generic response about how transparent they are from Russell Westbrook when other people have brought this up, and it is beyond tone deaf. Listen to your customers. You are not transparent. This is a very Busch league thing to do to people at the last minute and a scam. Needless to say, I found another similar red Audi in Chicago. Very friendly 10 min conversation, sale price was EXACTLY what they were asking for online, and it was on a truck to me 2 days later. I had 1 phone call, instead of 5, got a better deal, no scam add ons, and actually had the car in less time than it took for the Russell Westbrook salesman to even call me back. Save the aggravation, you would do better literally anywhere else except here. More

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All the employees were very friendly, very courteous, polite and eager too help.The managers were very knowledgeable in their prospective fields. They tried their best to give the customer (me) exactly t polite and eager too help.The managers were very knowledgeable in their prospective fields. They tried their best to give the customer (me) exactly the kind of deal I was looking for. In conclusion, I drove away a happy customer. More

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Worst sales team ever. Once i gave them my $12,000 they treated me like they dodnt care about me or my issues. I had to get Chrysler corporate involved. Will never do business here for any reason treated me like they dodnt care about me or my issues. I had to get Chrysler corporate involved. Will never do business here for any reason More

by ADAMEISINGER Verified Customer Verified Customer

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Left my truck worse then when I took it will cost me hundreds of dollars out of pocket to get it fixed now! Ty but never again hundreds of dollars out of pocket to get it fixed now! Ty but never again More

by ANDRESBARRAGAN07 Verified Customer Verified Customer

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I had a good experience real hard working personnel. I was very happy with the price I like the truck you guy did a hood job.. was very happy with the price I like the truck you guy did a hood job.. More

by samueladame Verified Customer Verified Customer

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My daughter & I were amazed @ the customer service! We noticed the determination to take very good care of us as clients and the car buying process was great! noticed the determination to take very good care of us as clients and the car buying process was great! More

by keciapratt Verified Customer Verified Customer

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Is one of the best place to purchase a truck i was looking this ram 5500 for more the 6 months and I found my truck at Russell Westbrook looking this ram 5500 for more the 6 months and I found my truck at Russell Westbrook More

by othontrinidad Verified Customer Verified Customer

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Lots of cars to choose from and very easy to buy. I do not know why there is a minimum amount of words needed so I am trying to fill in as much as I can not know why there is a minimum amount of words needed so I am trying to fill in as much as I can More

by PATBROCK47 Verified Customer Verified Customer

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Friendly, I was very satisfied with the service and everyone was amazing. I will recommend this dealership as one of the top dealerships. I will do business again. everyone was amazing. I will recommend this dealership as one of the top dealerships. I will do business again. More

by MONIQUE.R.WALTERS Verified Customer Verified Customer

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