Josh Alvarado
Josh Alvarado at Van Nuys Chrysler Dodge Jeep Ram

Josh Alvarado | Page 8

Sales Manager

Van Nuys Chrysler Dodge Jeep Ram

6110 Van Nuys Boulevard
Van Nuys, CA 91401

3.5
364 Reviews
3.5

364 Reviews

Write a Review

364 Reviews of Josh Alvarado

February 11, 2023

Dealership Rating
Employee Rating

Overall sales experience was non enjoyable. Tried slapping $15,000 of non needed warranties and coverage with no mention of it prior to negotiation. Initial monthly payment offer was over $900. More

by sean.harris19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mike Asatryan , Matt Eatezadi, Alex Klaumenzer, Rene Robles, Rayan Saab

Feb 14, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Sean, we are committed to providing our guests with excellent service, and I'm very sorry if this didn't come through during your experience. It's never our intention to mislead our guests, and I apologize if we've left the wrong impression. I will discuss this feedback with my team, but I would appreciate the chance to learn further details about your visit. Please consider giving me a call when you have a moment. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

Feb 11, 2023

sean.harris19 responded

This review process is as bad as my sales experience

February 09, 2023

Dealership Rating
Employee Rating

They had a car I was interested in and were willing to work with me to come to an agreement. More

by JRWOLFF0
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Eatezadi, Alex Klaumenzer, Rene Robles, Rayan Saab

Feb 09, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your business and hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

February 08, 2023

Dealership Rating
Employee Rating

No son amables, no solucionan nada y son muy tardados para hacer el trabajo, mal servicio al cliente y los trabajos no los hacen bien. More

by Cyndi pacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Asatryan

Feb 09, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Cyndi, lamentamos conocer su experiencia. Queremos lo mejor para nuestros clientes y lamentamos que haber dejado una mala impresión. Agradecería la oportunidad de hablar con usted para ver si pueda ayudarlo. Si está dispuesto, no dude en llamarme para discutir. Gracias, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 06, 2023

Dealership Rating
Employee Rating

Not only did I get the deal I wanted but working with Mena Mansour made it the best car shopping experience ever. I will definitely only come here when I need a vehicle and work with Mena. More

by kendalmason
Recommend Dealer
Yes

Other Employees Tagged: Mena Mansour

Feb 07, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Mena is great! We are so happy to see that you had the chance to work with her. Thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!

February 05, 2023

Dealership Rating
Employee Rating

JLO made the deal for the Westbrook team. Delivery took too long and I stood around waiting but otherwise everyone was very friendly and helpful. I will continue to shop and have my Jeeps s More

by Hekigan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Asatryan, Badie Audish , Matt Eatezadi, Alex Klaumenzer, Rene Robles, Rayan Saab

Feb 06, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels, and we hope to see you back again down the road!

February 01, 2023

Dealership Rating
Employee Rating

They were friendly the prices are great and I will recommend for any one to go there More

by php.arturo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alvaro Meza Hernandez

Feb 02, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Our team is always happy to help you out! Thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!

January 31, 2023

Dealership Rating
Employee Rating

Excellent communication and workmanship from this dealer service! Thank you to all of you and thank you Hector! More

by justinyamini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asatryan , Matt Eatezadi, Rene Robles, Hector

Feb 01, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for this great review of Russell Westbrook Chrysler Dodge Jeep RAM, Justin! Hector and the team appreciate your support.

January 29, 2023

Dealership Rating
Employee Rating

They were really nice and helpful and helped make it possible. Great experience. Thank you. More

by RREIMBOLD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose B. Finance dept Rivas

Jan 30, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

January 26, 2023

Dealership Rating
Employee Rating

They called me 1 hours before they closed by leaving a voice message Saying “ hi this is Eddie your vehicle is ready bye” no letting me know they close in an hour So I waste time gas and money Not More

by arturomain12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Asatryan, Badie Audish , Walid Benterki, Matt Eatezadi, Alex Klaumenzer, Raed Malaeb, Rene Robles, Rayan Saab, Jonathan Schwartz

Jan 27, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

This feedback is concerning as we want our customers to rely on us for solutions and support. I apologize for any misinformation regarding our business hours and that my team hasn't provided a more attentive and meticulous experience. Your feedback will be addressed so we can work towards improving. If there is anything else I can do to earn back your trust, please reach out. I look forward to hearing from you. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 25, 2023

Dealership Rating
Employee Rating

Great service and fast. Delivery was seamless and car was cleaned well. Only a few hours for total transaction. More

by Scride32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Eatezadi, Rene Robles

Jan 26, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

At Russell Westbrook Chrysler Dodge Jeep RAM, we strive to provide efficient and thorough service. Your feedback lets us know that we are meeting that goal! Thank you for working with the team.

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