I purchased a vehicle cash and still, the finance people
thought it was wise to run my credit with four different auto loan companies. I do not appreciate that and there was no need as I paid cash. I like m
thought it was wise to run my credit with four different auto loan companies. I do not appreciate that and there was no need as I paid cash. I like my vehicle and I enjoyed the sales guy Jr, he was very professional. But the finance department failed to deliver two keys for my newly purchase vehicle. I was offered to purchase one for $300 if I wanted but if I'm paying $24,000 for a vehicle, don't you think I could have just received a second key?
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by 4benjaminbutton
Verified Customer
Verified Customer
Other Employees Tagged:
Rayan Saab
Mar 05, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Your review is very disappointing to read. It seems there was a mix-up on our end regarding your credit, and I sincerely apologize for any inconvenience we may have caused. Furthermore, this does not sound like the accommodating service I expect from our team and I'm very sorry we could not provide an additional key. I think it's best I step in here and offer my assistance directly. I won't be able to locate your contact information without a full name, so please reach out at your convenience.
Thank you,
Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800
Mar 05, 2023 -
4benjaminbutton responded
Hello. I have called the phone number provided. It rang endlessly. I have so emailed you. This is a public site and I would rather not provide my contact information this route.
Mar 06, 2023 -
4benjaminbutton responded
I have the opportunity to speak with Mr Oscar Morales from the dealership last night. He personally reached out to me to hear my concerns, explain and clarify many things regarding the credit inquiries which, now looking back would have been nice to have known at the time of purchase but I'm glad that he took the time to make sure that I understood and realize that it was necessary for them to run my credit the way they did. He also invited me to come back today to rectify the missing second key to my vehicle. I walked in without waiting and surprisingly shook his hand as soon as I entered. He thanked me for coming in and almost every other associate that walked past me as I waited for the key to be made, greeted me and asked if I was okay or would like anything like water. It is very clear that the folks here deeply care about their customers happiness. And to be clear it was a misunderstanding that the vehicle I purchased only ever had one key but because of misunderstanding's, I was given an exception to receive a key on their dime. I still don't have any regrets even though there were some things that could have been clearer on my initial visit with my deal being made, and the salesman Jr as well as the finance man r y aan, were great.
If you are looking for price this is the dealership to
come to. I really believe I got an unbelievable price. Thanks to the Van Nuys guys.
come to. I really believe I got an unbelievable price. Thanks to the Van Nuys guys.
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by fh8562
Verified Customer
Verified Customer
Other Employees Tagged:
Rayan Saab
Mar 02, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
This is great to hear! It was our pleasure to assist you and we wish you safe travels in your new ride! -- Russell Westbrook Chrysler Dodge Jeep RAM Team
Everyone was very kind and we were able to agree on a
very fair rate.
very fair rate.
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by chadv
Verified Customer
Verified Customer
Other Employees Tagged:
Alex Klaumenzer, Rasheed Khan - 5 stars A+++
Mar 02, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thanks for the great review of Russell Westbrook Chrysler Dodge Jeep RAM. We appreciate your support of our team.
Great, helpful information best customer service I have
see !! Overall best dealer ship all time
see !! Overall best dealer ship all time
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by Israelreyes247
Verified Customer
Verified Customer
Mar 01, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thanks so much for the five-star review! The Russell Westbrook Chrysler Dodge Jeep RAM team appreciates your fantastic feedback. See you down the road!
Your business office is absolutely terrible.
Purchased my vehicle over 20 days ago and my trade still isn't paid off.
Purchased my vehicle over 20 days ago and my trade still isn't paid off.
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by Kayt4376
Verified Customer
Verified Customer
Other Employees Tagged:
Matt Eatezadi, Rene Robles
Feb 28, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
I am very sorry for the delays you have experienced. We strive to make the trade-in process smooth and seamless for our guests and it is disappointing that we missed the mark. I would like to step in and ensure that this is taken care of as soon as possible, so please give me a call directly when you have a moment. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800
The employees were very helpful and didn’t make me feel
rushed to pick that car I wanted. They drove us to two different lots to see the car variety they had.
rushed to pick that car I wanted. They drove us to two different lots to see the car variety they had.
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by Kcastillo6798
Verified Customer
Verified Customer
Other Employees Tagged:
Rayan Saab, Isty
Feb 23, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for the kind words and thoughtful review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. -- Russell Westbrook Chrysler Dodge Jeep RAM Team
Feb 22, 2023 -
Kcastillo6798 responded
.
Felt like we were screwed over with the car monthly
payment. Didn’t add up
payment. Didn’t add up
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by Victorgarza825
Verified Customer
Verified Customer
Feb 20, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Victor, I’m sorry to see that you were not satisfied with your monthly payment. I would really appreciate your feedback and, if you are willing, would like to discuss your visit further. Would you consider giving me a call? Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800
Staff was great.
They worked well with each other to get me the car of my dreams.
They worked well with each other to get me the car of my dreams.
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by Joan.pleasant
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Our team is always happy to help you out, Joan! Thank you so much for supporting Russell Westbrook Chrysler Dodge Jeep RAM and please let us know if you need anything down the line!
JR the sales guy was great.
Very helpful and intuitive. The finance guys were a bit confused and unorganized. I bought a jeep and love it so far..I'm disappointed that my vehicl
Very helpful and intuitive. The finance guys were a bit confused and unorganized. I bought a jeep and love it so far..I'm disappointed that my vehicle purchase did not come with two car keys and they wanted to sell me an additional one after I paid them cash for the vehicle. In my opinion it's the least they could have done after all the hours I sat there with them.
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by 4benjaminbutton
Verified Customer
Verified Customer
Other Employees Tagged:
Walid Benterki, Rayan Saab
Feb 20, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thank you for the review! We are so glad to hear that you had a successful purchase experience working with JR. With regard to the rest of your feedback, we want the most for our guests, and I would be happy to speak with you to see what more I can do to address your concerns. If you are willing to discuss this further, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255
Service manager Benny and others were efficient and
pleasant to deal with. It was a pleasant surprise after my terrible experiences with Santa Monica Jeep. All future service will be done at Van Nuys
pleasant to deal with. It was a pleasant surprise after my terrible experiences with Santa Monica Jeep. All future service will be done at Van Nuys Jeep.
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by slokitz1930
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mike Asatryan
, Matt Eatezadi, Rene Robles, Benny Maritka Service Manager
Feb 16, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
It's great to hear that Benny and our team took such great care of you! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience. Safe travels ahead!
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