The salesman, Santo’s did a great job taking time helping
me. Explaining how the electrionics work, helping myself and my wife feel comfortable in the buying process. He gave it his personal touch.
me. Explaining how the electrionics work, helping myself and my wife feel comfortable in the buying process. He gave it his personal touch.
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by Suttongd
Verified Customer
Verified Customer
Mar 16, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
We are delighted that you and your wife had such a positive experience! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing this thoughtful feedback. Safe travels in your new vehicle!
The car I bought has a lot of damages that were not told
to me. Very dissatisfied. Learned my lesson
to me. Very dissatisfied. Learned my lesson
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by gprescott2004
Verified Customer
Verified Customer
Other Employees Tagged:
Matt Eatezadi, Rene Robles
Mar 15, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
This is not the type of experience we want for our customers, and I apologize that you were not greeted with the sale you had hoped for. We strive to disclose all of the information we know about the vehicle and aim to deliver the best deal possible, so I am disappointed to hear that you are finding damage. Would you please call me when you have a chance so I can see how we can assist you moving forward? Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893
Great please to shop for Car sales person was very nice
and he know what I was looking for and very detailed.
and he know what I was looking for and very detailed.
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by Zaudish
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Asatryan,
Badie Audish
, Walid Benterki, Matt Eatezadi, Alex Klaumenzer, Raed Malaeb, Rene Robles, Rayan Saab, Jonathan Schwartz
Mar 10, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
We are pleased to hear about your positive experience with us here at Russell Westbrook Chrysler Dodge Jeep RAM! Thank you for your confidence in our team and we hope to see you in the future!
Mar 10, 2023 -
Zaudish responded
Great please to buy a car management are amazing
Great experience buying from the comfort of my home, I am
happy with my purchase
happy with my purchase
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by Ariana07
Verified Customer
Verified Customer
Other Employees Tagged:
Matt Eatezadi, Rene Robles
Mar 07, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Ariana, thank you for reviewing us! We are so glad to hear that you had a successful purchase experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you again down the road!
Excellent service.
Always above and beyond. Great professionalism and expertise when it comes to my jeep wrangler Rubicon. Payman my Service Advisor was super friendly
Always above and beyond. Great professionalism and expertise when it comes to my jeep wrangler Rubicon. Payman my Service Advisor was super friendly and extremely knowledgeable. I highly recommend taking your Jeep Chrysler Dodge Ram vehicle to this dealership.
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by PETERDRASNIN
Verified Customer
Verified Customer
Service Price Transparency
Mar 03, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Peter - It is great to see that you trust your Rubicon in the capable hands of our service team and we are delighted to have received this excellent review. Thank you for supporting Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!
I purchased a vehicle cash and still, the finance people
thought it was wise to run my credit with four different auto loan companies. I do not appreciate that and there was no need as I paid cash. I like m
thought it was wise to run my credit with four different auto loan companies. I do not appreciate that and there was no need as I paid cash. I like my vehicle and I enjoyed the sales guy Jr, he was very professional. But the finance department failed to deliver two keys for my newly purchase vehicle. I was offered to purchase one for $300 if I wanted but if I'm paying $24,000 for a vehicle, don't you think I could have just received a second key?
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by 4benjaminbutton
Verified Customer
Verified Customer
Other Employees Tagged:
Rayan Saab
Mar 05, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Your review is very disappointing to read. It seems there was a mix-up on our end regarding your credit, and I sincerely apologize for any inconvenience we may have caused. Furthermore, this does not sound like the accommodating service I expect from our team and I'm very sorry we could not provide an additional key. I think it's best I step in here and offer my assistance directly. I won't be able to locate your contact information without a full name, so please reach out at your convenience.
Thank you,
Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800
Mar 05, 2023 -
4benjaminbutton responded
Hello. I have called the phone number provided. It rang endlessly. I have so emailed you. This is a public site and I would rather not provide my contact information this route.
Mar 06, 2023 -
4benjaminbutton responded
I have the opportunity to speak with Mr Oscar Morales from the dealership last night. He personally reached out to me to hear my concerns, explain and clarify many things regarding the credit inquiries which, now looking back would have been nice to have known at the time of purchase but I'm glad that he took the time to make sure that I understood and realize that it was necessary for them to run my credit the way they did. He also invited me to come back today to rectify the missing second key to my vehicle. I walked in without waiting and surprisingly shook his hand as soon as I entered. He thanked me for coming in and almost every other associate that walked past me as I waited for the key to be made, greeted me and asked if I was okay or would like anything like water. It is very clear that the folks here deeply care about their customers happiness. And to be clear it was a misunderstanding that the vehicle I purchased only ever had one key but because of misunderstanding's, I was given an exception to receive a key on their dime. I still don't have any regrets even though there were some things that could have been clearer on my initial visit with my deal being made, and the salesman Jr as well as the finance man r y aan, were great.
If you are looking for price this is the dealership to
come to. I really believe I got an unbelievable price. Thanks to the Van Nuys guys.
come to. I really believe I got an unbelievable price. Thanks to the Van Nuys guys.
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by fh8562
Verified Customer
Verified Customer
Other Employees Tagged:
Rayan Saab
Mar 02, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
This is great to hear! It was our pleasure to assist you and we wish you safe travels in your new ride! -- Russell Westbrook Chrysler Dodge Jeep RAM Team
Everyone was very kind and we were able to agree on a
very fair rate.
very fair rate.
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by chadv
Verified Customer
Verified Customer
Other Employees Tagged:
Alex Klaumenzer, Rasheed Khan - 5 stars A+++
Mar 02, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thanks for the great review of Russell Westbrook Chrysler Dodge Jeep RAM. We appreciate your support of our team.
Great, helpful information best customer service I have
see !! Overall best dealer ship all time
see !! Overall best dealer ship all time
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by Israelreyes247
Verified Customer
Verified Customer
Mar 01, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
Thanks so much for the five-star review! The Russell Westbrook Chrysler Dodge Jeep RAM team appreciates your fantastic feedback. See you down the road!
Your business office is absolutely terrible.
Purchased my vehicle over 20 days ago and my trade still isn't paid off.
Purchased my vehicle over 20 days ago and my trade still isn't paid off.
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by Kayt4376
Verified Customer
Verified Customer
Other Employees Tagged:
Matt Eatezadi, Rene Robles
Feb 28, 2023 -
Van Nuys Chrysler Dodge Jeep Ram responded
I am very sorry for the delays you have experienced. We strive to make the trade-in process smooth and seamless for our guests and it is disappointing that we missed the mark. I would like to step in and ensure that this is taken care of as soon as possible, so please give me a call directly when you have a moment. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800
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