Josh Elkins | Page 26

Elkins Chevrolet Experience I feel compelled to share our wonderful experience with the Elkins team on 4/13/19. We travelled from central NJ with our Granddaughter for a family I feel compelled to share our wonderful experience with the Elkins team on 4/13/19. We travelled from central NJ with our Granddaughter for a family event. We discovered midafternoon we couldn’t operate the back windows, with one in the down position by our Granddaughter’s car seat. Rain was predicted and it was getting colder. I called the service dept for help and was told the mechanics only had two hours left and if we rushed over, they would try to look at our problem. We met I believe Josh Elkins, whose card I picked up, and he couldn’t have been nicer. He was understanding of our challenge and quickly had our car looked at. Well the problem was fixed; we were able to drive home with the window up and interior dry and Granddaughter safe. Many thanks!!! Your Elkins Team is the best! RTW Chevy 2006 Malibu Maxx 4/16/19 More

Report | Print

BEST CAR DEALERSHIP EXPERIENCE OF MY LIFE I just bought an SUV and I have never experienced such great customer service. I went in on a Saturday morning and was delighted to see a shmorgishbor I just bought an SUV and I have never experienced such great customer service. I went in on a Saturday morning and was delighted to see a shmorgishborg of bagels and a huge selection of coffee. I worked directly with Adam Elkins buying a used SUV, all while helping myself to three cups of coffee and two bagels. Was I going there to have breakfast or to buy a car?! The price was very fair and when I mentioned my veteran status Adam was extremely polite, thanked me for my service, and knocked the price down even more than he already had. I had purchased a used car several years ago from a different automotive dealership and it had some mechanical problems. I mention this concern and Adam offered to let me take a look at the car thoroughly before the purchase. Josh Elkins then helped me look over the car. He got his top mechanic to put it on the lift and let me check it out and address any concerns I had. The car was is great shape and excellent customer service was provided to ease my state of mind. Before I left the dealership, Jason Elkins came out to thank me for my service and thank me for the purchase. H o W M a N y E l K i N s work there? No one will ever know! Great family business and very friendly to military vets. Elkins Chevrolet will always have my respect and my business. More

Report | Print

Dream truck Nitemare They are a family run great business that fixed my 70 grand dream truck that Pellegrino ruined....I thank you so much and for any one looking to spend They are a family run great business that fixed my 70 grand dream truck that Pellegrino ruined....I thank you so much and for any one looking to spend hard earned money this is the place you will not be disappointed and what ever you do NEVER go to Pellegrino dealerships More

Report | Print

Not Good This is not the first time I have had an issue with this dealership after purchasing my vehicle. I bought my Silverado 6000 miles before my last visit This is not the first time I have had an issue with this dealership after purchasing my vehicle. I bought my Silverado 6000 miles before my last visit to their service department. The vehicle I purchased was GM certified. I brought the vehicle in for my first free oil change, a brake squeak that I was hearing while applying the pedal, and a tapping noise from the engine. I noticed that when picking up my vehicle the oil change sticker stated the next service due will be at 11216 miles which I find odd because the vehicle has 52201 miles on it. They proceeded to tell me that the tapping noise from the engine is normal operation. This is not true as a friend of mine has a vehicle of the same year with a 5.3 liter engine, more mileage, and it does not tap. They also proceeded to tell me that I needed brake rotors in the front, and rear brake pads, and rotors in the rear due to condition of rotors, and low brake pads. They stated I would have to pay for these repairs. I want to re-iterate that I bought the vehicle 6000 miles ago, and the vehicle was GM pre-certified. There is no possible way the brake pads could have gone as low as they have in 6000 miles unless there is an issue with components in the brake system. Considering I have taken the vehicle back for A/C repairs, rust issues (Both of these were handled), and now brake issues I have lost my confidence in the GM pre-certified procedure. I have pictures of the incorrect oil change sticker, my current mileage when I picked up the vehicle, videos of the engine tapping, and also the brake noise. More

Report | Print

Great dealer They have Exelelant people working here in the sales department and in the service department also in the parts department, the detail department does They have Exelelant people working here in the sales department and in the service department also in the parts department, the detail department does a good job also More

Report | Print

excellent and responsive service from elkins chevrolet I am a new owner of a 2012 c6 corvette, bought from a private party out of town. some warning lights started to show and I called elkins last Saturda I am a new owner of a 2012 c6 corvette, bought from a private party out of town. some warning lights started to show and I called elkins last Saturday, and brought the car in. I had never been in the dealership before. josh elkins scheduled the car for service Monday and josh and his team clearly went the extra mile to diagnose the problem, obtain parts in a timely manner, and make the repair promptly and professionally. Josh also made certain the repair was covered by my warranty company. the repair was completed as promised, and josh called me repeatedly to keep me up to date. I highly recommend josh and elkins. I was treated fairly and professionally. THANKS More

Report | Print

Worst experience ever! I had the most absolute worst experience with your service depaetment. I was extrememly disrespected, treated poorly, talked down to, I was also talke I had the most absolute worst experience with your service depaetment. I was extrememly disrespected, treated poorly, talked down to, I was also talked over the entire time. To me it felt like just because I was a female by myself without a man by my side they just wanted to get me out of the door and didnt want to have to deal with my car. I will never be back to your service department let alone purchase a vehicle from your dealership. I will never recommend your service department to anyone because of how Mr Josh Elkins treated me. I think its fair to say your service department needs to work on their customers service and their people skills. For your dealerships sake I hope you can improve on this because this is not how your customers should ever feel or be treated! Best of luck! Sincerely, Lindsay Stevenson More

Report | Print

Great experiance. Would return and recommend to others. My wife and I found the Elkins family to be straight forward and personable. The service department was very helpful as well. Todd, Michael and Lisa i My wife and I found the Elkins family to be straight forward and personable. The service department was very helpful as well. Todd, Michael and Lisa in sales and finance were very professional and easy to work with. Its family owned and they take pride in their service and overall customer care. More

Report | Print

Great experience My husband bought my corvette ar Elkins. Lori was a great sales person. Lori was patient, had tons of knowledge about the car, and let us take our tim My husband bought my corvette ar Elkins. Lori was a great sales person. Lori was patient, had tons of knowledge about the car, and let us take our time to decide. This was a great experience, everyone we dealt with was so helpful. The girl in finance was great, this took us no time at all. I happily drove away in my corvette that day. I would buy a car from Lori again. Elkins will be my chevy dealer from now on. A great gaurantee came with the car with no cost to us, what a surprise. More

Report | Print

Love the Chevy Trax My husband and I really like the staff at Elkins Chevrolet. The sales people are friendly and knowledgeable and the manager (Bob Borman) is efficient My husband and I really like the staff at Elkins Chevrolet. The sales people are friendly and knowledgeable and the manager (Bob Borman) is efficient and very nice. We've been buying our cars from Elkins for a long time. We recommend them to all our friends. More

Report | Print