Josh Fairbanks
Josh Fairbanks at Lake Wales Chrysler Dodge Jeep Ram

Josh Fairbanks

Service Advisor

Lake Wales Chrysler Dodge Jeep Ram

21529 U.S. 27
Lake Wales, FL 33859

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4.5
57 Reviews
4.5

57 Reviews

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57 Reviews of Josh Fairbanks

March 08, 2026

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They serviced my Jeep in a short amount of time and looked at some vehicles with their sales person chief, and he was very knowledgeable at professional More

by rzerby3
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Recommend Dealer
Yes

February 27, 2026

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Great service. Very friendly and helpful. Really enjoyed working with this group twice now this past year More

by John
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Recommend Dealer
Yes

January 23, 2026

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Had my Chrysler 300 serviced here with excellent service. Adhered to my appointment time. Service was performed promptly. Even let my doggie wait with me. Work performed to satisfaction. Enjoyed having my ve More

by Valerie Berben
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Recommend Dealer
Yes

December 24, 2025

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DO NOT RECOMMEND! !!!!!!!!!!!!!!DO NOT RECOMMEND!!!!!! Very Bad Business!!!!!!! I Brought my vehicle into there service center for an oil change and mechanic nipped my More

by Lilnellharris
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Recommend Dealer
No
Dec 26, 2025

Lake Wales Chrysler Dodge Jeep Ram responded

Nell, Thank you for taking the time to share your experience. We are truly sorry that this situation caused you frustration and stress. That is never the experience we want any customer to have. We do want to clarify what took place and how we addressed the concern. During your initial visit, our technician did accidentally puncture the radiator. We immediately took responsibility for that mistake and replaced the radiator at no cost to you. You were also provided a rental vehicle at no cost for the entire duration of the repair. Once repairs were completed, the vehicle was fully tested and road tested with no issues. After the vehicle was picked up the following day and driven approximately 10 to 15 miles, a coolant temperature code appeared. The vehicle was not overheating. The code was caused by an air pocket in the cooling system, which can occasionally occur after a cooling system repair. We brought the vehicle back in right away to properly bleed the system and correct the issue. During that process, a plastic coolant hose broke due to age and brittleness. That hose was also replaced immediately at no cost to you. At every step, we worked to correct the issue as quickly as possible, covered all repairs, and ensured the vehicle was safe to drive. We understand that trust is extremely important, especially when it comes to your vehicle, and we regret that this situation left you feeling uncomfortable. Our intention was always to do the right thing and take care of the situation to the best of our ability. If you would still like the opportunity to speak with us directly and address any remaining concerns. Please reach out to our Service Manager, Josh Fairbanks.

December 19, 2025

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Always a great experience they get my work done fast and correctly and notify me if anything else I need to take care of More

by overthehillbmxer
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Recommend Dealer
Yes

November 24, 2025

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Staff were very nice and mechanics were thorough and informative! Thanks for the pleasant experience! More

by Sjhalpin.vet
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Recommend Dealer
Yes

October 19, 2025

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Add an excellent experience on repairs to the vehicle. Timely manner, everything was done properly. And be more than happier, hopefully that I don't have to, but if I have to I will take my vehicle for re More

by Dave
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Recommend Dealer
Yes
Oct 19, 2025

Dave responded

very happy with the service performed would return if any repairs are needed again

July 19, 2025

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The service department is great. They are very detailed and always follow up and provide the best recommendations. More

by emilyedwards.shorty
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Recommend Dealer
Yes

July 03, 2025

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Amazing service department , friendly and reliable. I suggest giving them a try. They are fast and helpful More

by pressyourcomics
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Recommend Dealer
Yes

Other Employees Tagged: Tim Charney, Ralph (RJ) Mahalak

May 31, 2025

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Employee Rating

Excellent sales agent very polite and professional 👍 the best in the game Also quick loan approval. More

by Kenneth
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Recommend Dealer
Yes
May 31, 2025

Kenneth responded

great job on getting me approved.

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