Josh Fuller | Page 11

Had no idea I was looking at a $1,000+ bill and when Vincent called (with his Spanish accent making it very difficult for me to understand as he flew through whatever explanation he gave) I still did no Vincent called (with his Spanish accent making it very difficult for me to understand as he flew through whatever explanation he gave) I still did not understand. I did not understand what was involved with the Engine Maintenace Required. Additionally, the material on the back of the back seat is disintegrating and he did not really seem impressed when I kept showing him how all of the metal from the back seat is exposed in this $40,000 car of mine. Finally he told me (again in his brisk Spanish accent) that "they said the back seat is broken underneath and has to be taken out and it will be $224.00 just to do that before they can determine what to do." I asked how they could determine that the seat was broken underneath and what does that have to do with the deteriorating fabric. I paid for leather seat upgrade and cannot imagine this material. I think the material had to be defective because I don't think a lot of people are complaining about such a thing or people would not be buying Toyota cars. Very very unimpressed and upset. I don't think I will be coming back. I never had a problem with Gina, or Josh -- I think I deserved much more -- he should have gotten the service manager to speak with me if he was unable. He wasn't even able to process the Toyoto charge card and a college had to do it for him and that person did it immediately. Not sure I will be back after over 30+ years with Toyoto. More

by pweinm0730 Verified Customer Verified Customer

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We received great and timely service at this dealership. They value out time and schedules. They value out time and schedules. More

by DROBINSON2018 Verified Customer Verified Customer

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I went in for a battery replacement, and I received a fast and efficient service from Josh at Toyota of Tampa Bay. fast and efficient service from Josh at Toyota of Tampa Bay. More

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This dealership has something for everyone! ! Tons of used, nice cars (I bought one!!) Their employees from Sales, Finance, Parts, to Management were all extremely helpful and spent as long as n ! Tons of used, nice cars (I bought one!!) Their employees from Sales, Finance, Parts, to Management were all extremely helpful and spent as long as necessary when I finalized my purchase. Recommended!! More

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Very pleased with the Service Department & Jarod Thorman at Toyota of Tampa Bay! We received efficient attention and explanation for the service we requested. He was very polite and totally explained the se at Toyota of Tampa Bay! We received efficient attention and explanation for the service we requested. He was very polite and totally explained the service provided!! Thank you, Jarod!! More

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Great dealership with outstanding service and attention to customers. I drive past a Toyota dealership to go to Toyota of Tampa bay because they are that good. Happy employees make the dealership great. to customers. I drive past a Toyota dealership to go to Toyota of Tampa bay because they are that good. Happy employees make the dealership great. More

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The best customer service you can ever have, fast response great communication, acknowledge, highly recommended. response great communication, acknowledge, highly recommended. More

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Tristan, my advisor. so very good. Help me with everything i need. Coming back for sure! so very good. Help me with everything i need. Coming back for sure! More

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Fue excelente. Comunicación fue perfecta. Brandon fue de mucha ayuda. Volveré a buscar a Brandon para la próxima. Comunicación fue perfecta. Brandon fue de mucha ayuda. Volveré a buscar a Brandon para la próxima. More

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Above & Beyond X 1,000! Yes, I have been coming to Toyota of Tampa Bay for years and honestly there is so many reasons why I keep coming back. Let me just tell you about Yes, I have been coming to Toyota of Tampa Bay for years and honestly there is so many reasons why I keep coming back. Let me just tell you about my most recent visit. The service staff is excellent, exceptionally trained and they understand the art of customer service. My Camry needed service and the part was expensive… They made my problem theirs. Helped me take care of it to my benefit not their own. Which for such outstanding service that in todays world loyalty is just a bunch of zeros and ones on a digital score card. Not at Toyota of Tampa Bay. Thank you a thousand times thank you all. Your commitment to excellence is infectious as is seen throughout all your staff. The product itself is is good but when your mix in experienced and empathy you get world class service. My customer experience is not just Unique to just me but at the same time it’s excellent customer experience that you have when you come here and keep coming back, every time. More

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