Josh Gonzalez | Page 2

The service was slow. It took about three months for repair. Worse than that, I often was unable to communicate with the dealership during this lengthy process because the It took about three months for repair. Worse than that, I often was unable to communicate with the dealership during this lengthy process because there was no response to many of my messages. When I did receive responses, they were often inaccurate. These problems caused me to incur unnecessary expenses, wasted a lot of time, and caused a great deal of frustration. More

by TOM.BELL Verified Customer Verified Customer

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Hats off to your service tech, Josh Gonzalez. He went above and beyond to get my vehicle fixed in a timely manner. He went above and beyond to get my vehicle fixed in a timely manner. More

by TERRAZZSTUFF Verified Customer Verified Customer

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I would like to say that buying two cars from the dealership was enjoyable because of our outstanding salesman Anthony Delisio who diligently met every need of ours while assisting us make those purc dealership was enjoyable because of our outstanding salesman Anthony Delisio who diligently met every need of ours while assisting us make those purchases. No stone was left unturned, every detail was explained and his hard work was noticed this was why we choose to purchase a second vehicle with his assistance. He deserves more than 5 stars! Now let me say that if we would purchases a third vehicle it would only be with him. The dealership has some areas to work on and because of this i can only say they are woth two stars at the moment. The entire service department is a joke. Poor communication at all levels. We had a vehicle looked at for two issues. After dropping the vehicle off it took several days to here from the service department. When we had been contacted and informed that it would be at least 5 days before looking at the issues and could be another week before getting repairs done all because they were taking care of all the snowbirds that were heading back north. No loaners available no rush to assit a local customer that has responsibilities to get back and from work that uses the service department year around. After the repairs the vehicle was still not fixed. Called a few times and unfortunately, no response. Stopped by the dealership on a Friday to speak to a service advisor and was told that as soon as someone comes in to see the note on Monday they would arrage for a loaner and set up an appointment to have the vehicle repaired. Never was contacted. Left message that week. We are now still waiting for return calls. It has been over a month now. I can say that my wife and I are so disappointed with the poor customer service, lack of communication we are really considering purchasing our next car for our daughter else where. The only reason that may have us come back to the dealership to purchase would because we are loyal to Anthony Delisio and want him to be successful. More

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Terrible response time, no communication, no return calls. Had appt on a Friday, car was not brought into the shop until a week later. Why make an appointment? I had to call for any updates. Finally go calls. Had appt on a Friday, car was not brought into the shop until a week later. Why make an appointment? I had to call for any updates. Finally got car back, the car was dirty and had sticky sap on the hood and windshield. Inside my car it smelled like grease, there was grease on roof handle inside driver side door and on the visor I had to clean off. I contacted Hyundia corporate because the dealership communicated to me that they were waiting on approval to make any repairs. This was now over 3 weeks sitting at the dealership. Once corporate was contacted I eventually got my car back. When I called corporate, they did not show any communication from the dealership service dept. My dealership back home was amazing! I am very disappointed in the lack of attention and service and lack of care to my vehicle from this dealership in Naples. They should do better…much much better. I am at work otherwise I would have so much more to add. Looking at the names I think Josh was the only one who called me back. More

by STEPANEK13 Verified Customer Verified Customer

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This is my second Tuscon from tamiami hyundai and they are always great and very well priced are always great and very well priced More

by emhnaples Verified Customer Verified Customer

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Expensive and a very high volume place. Despite being high volume, the service remains at a high level. Despite being high volume, the service remains at a high level. More

by Andy b Verified Customer Verified Customer

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Josh was great to work with. Waiting area was clean and pleasant but too cold! Waiting area was clean and pleasant but too cold! More

by INDYSUN Verified Customer Verified Customer

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Very professional in all aspects of service. Service performed in timely matter. Good service. Good people Service performed in timely matter. Good service. Good people More

by Ray Kennedy Verified Customer Verified Customer

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I am very pleased with the servicing of my Hyundai Sonata. Josh was great! He diagnosed the problem correctly and was very accommodating and considerate throughout the process. I purchased my car Sonata. Josh was great! He diagnosed the problem correctly and was very accommodating and considerate throughout the process. I purchased my car at Tamiami Hyundai, have had it serviced there exclusively and will continue to do so. Thank you Josh and Alex! More

by raininnaples Verified Customer Verified Customer

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Longer wait than the 1. 5 h they told me when I left the car. There was no update on the car srvice throughout my wait time. I had to ask Josh Gonzalez about my car after 2 h 5 h they told me when I left the car. There was no update on the car srvice throughout my wait time. I had to ask Josh Gonzalez about my car after 2 h waiting. On receiveing the car back, they did not dry the car after they washed the car. More

by bjtan718 Verified Customer Verified Customer

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