Josh Gonzalez | Page 2

This dealership is Fabulous! My salesman Emanus put me in a car that is absolutely perfect for me! The Finance Manager Eddie helped me out when I made a mistake with my first p My salesman Emanus put me in a car that is absolutely perfect for me! The Finance Manager Eddie helped me out when I made a mistake with my first purchase. He took extra time and care to work all that out for me and he gave me options to get me in the car I really needed. He worked with my finances and what I wanted. So nice. Who does that??? And when I go to the dealership for service, Emanus goes out of his way to greet me and make sure I'm comfortable. My service man, Joshua was over the top helpful and kind. It's not just a job to these men, it is about the customer and taking good care of them. I'm so glad I'm at Tamiami Hyundai. I love my Hyundai Santa Cruz!! Thank you!!! More

by Rogerben2425 Verified Customer Verified Customer

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Everyone at the dealership is fantastic. Always courteous and very helpful . Always willing to answer your questions. Always courteous and very helpful . Always willing to answer your questions. More

by TRACEY.EVANS6551 Verified Customer Verified Customer

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All of the service personnel were courteous, listening carefully to my need for service. The service was prompt and completed to my total satisfaction. carefully to my need for service. The service was prompt and completed to my total satisfaction. More

by DVFREDERICK Verified Customer Verified Customer

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I don't know why with a scheduled appt. for an oil change it takes 3 hours which was the amount of time I was there. Since I only have to have an oil change once a year I take my car here. for an oil change it takes 3 hours which was the amount of time I was there. Since I only have to have an oil change once a year I take my car here. I always tell them I am waiting and it still took this long. More

by TAP5099 Verified Customer Verified Customer

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I would like to thank Josh from Naples Hyundai Genesis dealership he took excellent care of me and showed a lot of concern for me and also my automobile. I’ve had him before and he is a great asset to you dealership he took excellent care of me and showed a lot of concern for me and also my automobile. I’ve had him before and he is a great asset to your company. Thank you again Josh. More

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I left my car overnight for a minor electrical problem in the driver’s side control panel. I brought it in at 9:00am and it wasn’t ready until 2:00 the next day. There was no communication from my service ad the driver’s side control panel. I brought it in at 9:00am and it wasn’t ready until 2:00 the next day. There was no communication from my service advisor Josh. When I tried calling the dealership’s 3 different phone numbers over and over I kept getting a recorded message saying the call cannot go through. I I also kept calling/texting Josh’s number with no response. I was finally able to get through to the front desk on Tuesday afternoon and was told Josh called in sick and wasn’t there. I will not ever do business with Tamiami Hyundai again. More

by SHELLEYBEAN0 Verified Customer Verified Customer

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Everything went well. No pressure or upselling. Nice waiting room with comfortable chairs. There is a "silent room" to the side. I just use the regular waiting room. Th No pressure or upselling. Nice waiting room with comfortable chairs. There is a "silent room" to the side. I just use the regular waiting room. The service time was shorter than usual. My service agent, Josh Gonzalez was very personable and efficient. More

by ndatesh Verified Customer Verified Customer

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Slow but pretty good service overall. Twenty-five minute service took three hours to complete. Twenty-five minute service took three hours to complete. More

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Josh was amazing at getting me scheduled, my vehicle serviced and at communicating. Friendly, prompt and welcoming. serviced and at communicating. Friendly, prompt and welcoming. More

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I was scheduled with Joshua. I never spoke with Joshua the whole time I was there (just under 3 hours). As Joshua was on the phone, Jorge finally checked me, just after 10am I w I never spoke with Joshua the whole time I was there (just under 3 hours). As Joshua was on the phone, Jorge finally checked me, just after 10am I watched someone drive my car out at 1205pm. After waiting another 30 minutes and still no one was looking for me, I asked Jorge if Joshua was around as I have not seen him. I advised my car has been ready for over 30 minutes and I really just want to leave. Jorge rung me out. During all the confusion, Jorge did highlight what needed to be done. I am so pressed that the cabin filter got by me. I was charged $92 for this when I court have bought a new once and installed myself for $16!!!! Now that my free maintenance is over, I will not be returning to Hyundai. More

by eklakousk Verified Customer Verified Customer

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