Josh Gonzalez | Page 9

When I arrived for my scheduled appointment (1st appointment with this new vehicle) I was directed to Josh. There were multiple people in line for him in front of me. I watched several other servi appointment with this new vehicle) I was directed to Josh. There were multiple people in line for him in front of me. I watched several other service techs standing around chatting, drinking coffee etc. Other reps had people come in drop their cars off and leave while I was standing there. What I thought was going to take 5 minutes turned into 40 just to drop the car off. Another rep finally helped me since Josh was tied up. When I came for pick up Josh was at lunch leaving only 1 rep to handle everyone coming in. Again took way longer than it should have. 1/2 hour to puck up. I understand the Genesis team is exclusive but when they aren't busy they can help. (They weren't busy) It's not a good look. More

by Ea_carroll Verified Customer Verified Customer

Report | Print

High quality service, communication and overall staff at Tamiami. Clearly explained the services and needs available and gave me best option as a customer. Tamiami. Clearly explained the services and needs available and gave me best option as a customer. More

by acassano1 Verified Customer Verified Customer

Report | Print

Excellent service, we were just surprised at the cost. But everything is expensive these days! But everything is expensive these days! More

by bruckerfam Verified Customer Verified Customer

Report | Print

The dealership was very, very clean and very nice looking. Seems like everybody is pretty busy and attending to the customers. looking. Seems like everybody is pretty busy and attending to the customers. More

by bourff65 Verified Customer Verified Customer

Report | Print

Excelente atención ,son profesionales ,gracias,solo que la parte de atención al cliente ya no dan golosinas ,solo café esto después de la remuneración, la parte técnica 5 estrellas. la parte de atención al cliente ya no dan golosinas ,solo café esto después de la remuneración, la parte técnica 5 estrellas. More

Report | Print

Staff was courteous. Check in was quick and easy. The work on the car was completed within a 2 hour window. I got the car back nice and clean with tire pressure checked Check in was quick and easy. The work on the car was completed within a 2 hour window. I got the car back nice and clean with tire pressure checked and advised as to the status of a recall part that had to be ordered. More

by BRODI1809 Verified Customer Verified Customer

Report | Print

My car was at the dealer for 8 days. I realize the place was busy but I should not of had to wait that long. As I never received status updates, I had to call multiple times. I got th I realize the place was busy but I should not of had to wait that long. As I never received status updates, I had to call multiple times. I got the feeling that since my repairs were under warranty, they were not a priority. More

by QUENTIN.T.MURRAY Verified Customer Verified Customer

Report | Print

Competent staff that communicates well and quality work on time and on budget with good free coffee and snacks on time and on budget with good free coffee and snacks More

by TFBERNARD Verified Customer Verified Customer

Report | Print

It's always a problem finding available dates to perform vehicle maintenance, and even for a simple oil change, filter replacement, and tire rotation, it takes more than two hours on average. vehicle maintenance, and even for a simple oil change, filter replacement, and tire rotation, it takes more than two hours on average. More

by DAJORIVA Verified Customer Verified Customer

Report | Print

Service department. Jaime it’s very rude and very unprofessional, he looks down at customers not knowing who he’s talking to. He was very rude to me last week and very r Jaime it’s very rude and very unprofessional, he looks down at customers not knowing who he’s talking to. He was very rude to me last week and very rude to my friend the week before. If he is rude to customers I imagine how difficult must be to work with him. This is not the first time this happened. Jaime talks down to customers making us feel like he’s doing us a favor, he doesn’t make us feel welcome. I don’t know what are your customer service standards but Jaime won’t be working for me that is for sure. His “I’m better than everyone else attitude “ does not work with my company standards. MOST OF THE CREW ARE VERY PROFESSIONAL Especially Josh. He made feel like welcome More

Report | Print