Josh Gonzalez | Page 9

They are efficient, kind, knowledgeable and I get my car back in perfect condition. It's easy to make appointments as well. I drive an hour just to go to this location, it's well worth it to me. back in perfect condition. It's easy to make appointments as well. I drive an hour just to go to this location, it's well worth it to me. More

by DRUMGRL26 Verified Customer Verified Customer

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This dealership was clean and well maintained. The employees were helpful and courteous. The work was done in the timeline that was promised. The quiet room was a bonus. The scraped on my fender w The employees were helpful and courteous. The work was done in the timeline that was promised. The quiet room was a bonus. The scraped on my fender was buffed out in the car looked brand new. I was very happy with the entire experience. More

by cjfee20 Verified Customer Verified Customer

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Nothing changed with that dealer. Worst service I've ever seen. In May 2025 I bought a Certified pre-owned car, and I paid extra money for that certification. In February 2026 bulb on Worst service I've ever seen. In May 2025 I bought a Certified pre-owned car, and I paid extra money for that certification. In February 2026 bulb on rear licence plate came off. Not a big deal, right? But not for Official Dealer as Tamiami Hyundai of Naples. Before to make an Appointment I stoped by in the office to find out if the bulb covered by warranty. The answer from service specialist George was positive. I did an appointment. In two weeks when I brought the car for bulb replacement (one bulb only), I was told by Service manager Alex that because the installed bulbs are not OEM it is not covered by warranty. And in general the bulbs covered by warranty only 1 year or 12.000 miles. The estimate to fix it out my pocket was $107 plus labor. After my question that I had bought the car as Certified pre-owned and all parts must be checked and original, and, probably, the original parts would not burned at all, the service guys refused to speak and addressed me to the Sales department. OKay, no problem, I found the same sales person Tommy who sold the car to me and ask him what going on. He just run away without answering because he was busy with another victim, sorry, customer. I tried to find the General manager. He was not in the office. After 30 minutes I finally found Abraham, the "manager" with Genesis on his badge who said he is in charge. I explained to him the situation, he was very attentive to details, after that he asked his service manager about it, listened the same story one more time. His proposal was to share the cost between us. I refused it. He decided to replace only burned bulb. I was agree, but really disappointed. Why Certificate pre-owned car had not original parts? If it means nothing, why I had to pay for that? What else I can expect? All these questions I gave to him. No answer. More over, one of the managers began almost yell on me and in rude and impolite way "teaching" how I have to be grateful that they decided to fix the issue. After I answered to him the same manner, Abraham refused change the bulb and ask me to leave the building. He said that the Tamiami Hyundai will never service my car. Technically, I'm not surprised. What to expect from those who know nothing about the Customer Service and how right management looks like? In contrast. The same day, 30 minutes later at 1:40pm, I called to Kia of Naples dealership on Airport pulling. The bulb was on stock. Price was $6. In spite of the fact, that parts department was working till 2pm, the parts manager agreed waiting for me. When I came the invoice was printed, bulb prepared. It took 1 minute to pick it up. After that I installed the bulb for 5 minutes. That it. Just compare $6 and $107 plus labor from Tamiami Hyundai of Naples. Such a shame. More

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Unfortunately, I was disappointed with my experience on 2/13/2026 when I brought in my 2023 Tucson because the fuel door cover wouldn’t release, preventing me from putting gas in the vehicle. I brought it 2/13/2026 when I brought in my 2023 Tucson because the fuel door cover wouldn’t release, preventing me from putting gas in the vehicle. I brought it in to have this issue fixed, and while the repair itself was completed, I noticed immediately after picking up my vehicle that the paint was chipped in the area where the service was performed. This damage was not mentioned to me at any point by Joshua Gonzalez, the Service Advisor. I’ve never had anything like this happen with any of your other Service Advisors. I sent an email to Service Manager & Service Director and only got email back from the Service Director mentioning that We are sorry to hear of this! I will give you a call first thing Monday so we can schedule a plan for resolve. We sincerely apologize for the inconvenience, but never got the phone that Monday that would have been 2/16. More

by 4bonilla Verified Customer Verified Customer

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Good service but took a long time. Joshua was vey nice.good overall. Thank you. Joshua was vey nice.good overall. Thank you. More

by Susanaborn Verified Customer Verified Customer

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Great dealership to work with ! Dean in sales was excellent through the buying process. Dan Rake , Used Car Manager was very professional with great communication skills, in dealing Dean in sales was excellent through the buying process. Dan Rake , Used Car Manager was very professional with great communication skills, in dealing with a situation after purchase. He was able to help with a favorable outcome for me the customer ! Sammy Jo , Service Dept. Manager is excellent and helped resolve my issue using a creative approach ! Josh Gonzalez, Service Dept, is excellent ! He is very professional ,has great customer service skills and made me feel like I was valued as a customer ! Happy Customer ! More

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Best customer service I have ever had in my 80 years. They resolved the problem. Staff very competent and courteous. They resolved the problem. Staff very competent and courteous. More

by rmapearson Verified Customer Verified Customer

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Josh was great as usual he took care of my issue with professionalism. He' great professionalism. He' great More

by HOLLYWOODNY10 Verified Customer Verified Customer

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This dealership is run with pride. They have a great service department that delivers what they promise, on time and with professionalism. They have a great service department that delivers what they promise, on time and with professionalism. More

by pjg647 Verified Customer Verified Customer

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Excellent customer service and speed of car care. Josh is very knowledgeable and polite in delivery of information and service. Josh is very knowledgeable and polite in delivery of information and service. More

by KATHYGARNER67 Verified Customer Verified Customer

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