Josh Hawkes | Page 3

Loved how responsive everyone was. They were all knowledgeable and answered all of our questions. Appreciate that not one person was pushy. They were all knowledgeable and answered all of our questions. Appreciate that not one person was pushy. More

by FUNKDIDDY3000 Verified Customer Verified Customer

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We went in, not knowing if we'd get approved. The staff were able to make it happen. Todd was knowledgeable about the vehicle and was upfront about any problems. The dealership made sure that The staff were able to make it happen. Todd was knowledgeable about the vehicle and was upfront about any problems. The dealership made sure that all issues they knew about would be fixed before we drove it off of the lot. More

by dragoniron30 Verified Customer Verified Customer

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I was quoted a price and then it changed. I did not feel like I was treated well. I won’t go back. I did not feel like I was treated well. I won’t go back. More

by lundutah Verified Customer Verified Customer

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Drew Brown was very professional. He anticipated all our concerns and questions. I felt he was honest and upfront with us about everything. I felt like he wasn't just trying to "make He anticipated all our concerns and questions. I felt he was honest and upfront with us about everything. I felt like he wasn't just trying to "make a sale". I was very happy with my experience with Drew. I'll definitely recommend this dealership. More

by LORIBEECHER Verified Customer Verified Customer

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Mindy is awesome! She made sure that I got a good deal and a good vehicle. I would recommend Brent Brown Toyota, and in particular Mindy, to my friends. She made sure that I got a good deal and a good vehicle. I would recommend Brent Brown Toyota, and in particular Mindy, to my friends. More

by MULTITUDE32 Verified Customer Verified Customer

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This was the buying experience from xxxx! Let me explain, we had been to a number of dealerships around the Wasatch front for a few days looking for a vehicle for my daughter. The salesmen Let me explain, we had been to a number of dealerships around the Wasatch front for a few days looking for a vehicle for my daughter. The salesmen at these dealerships would come running to our vehicle before we even stopped (very annoying). Their first question was, who is the vehicle for, will you be paying cash, will you finance yourself or will we finance. I said let’s just look at the cars first if that is OK. I will never purchase a vehicle from a dealer like that. We arrived at Brett Brown and spent about 15-minutes just walking around looking at the cars, this was nice. Then Lane Brown the salesman asked if he could help us, we were interested in a couple of cars, he grabbed the keys and we we were off. There wasn’t 50-questions about financing, this was very refreshing. Lane gets the 110% award in all aspects of the sale, he was awesome. Then comes the Financing Department from xxxx. I was paying cash so financing should be straight forward and fast, right? NO! The financial dude turned into a salesman and drug me painfully thru each and every additional extended warranty that i could get for the car. You know, tires, wipers, dents, computers, mechanical, glass, seats, i told him stop and get to the point no less that three times, but he just kept dragging us thru the mud for over an hour and a half, it was ridiculous. I was very direct and threatened to leave three times without the car (if the car was for me i would have already left). My wife would stop me and say just finish this, i was furious by this point and the finance guy would just start back in with his extended warranty charts and graphs again, he would not stop. I finally said i don’t want any extended warranties at all lets move ON. I realise that this dude gets a commission by selling extended warranties, but give me a break, i would have probably purchased some if he didn’t take two hours to explain it to me. He needs to get to the point and “GET A FEEL OF WHAT THE CUSTOMER WANTS” and not what he wants to shove in their face. Bottom line, you seem to have a good sales staff that takes care of the customers needs but your financial department needs an overhaul. Would i purchase from Brett Brown again? Not unless there are some serious changes in the financial department. More

by MIKE1W Verified Customer Verified Customer

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We were in search of a used Sequoia and all parties associated was very helpful. Since we were from out of state and wanted to verify there wasn't any rust they got it on the lift and took pictures for associated was very helpful. Since we were from out of state and wanted to verify there wasn't any rust they got it on the lift and took pictures for us, we decided on a different vehicle. They even offered to drive it to us to save on cost and time. I'll be reaching out to them in the future when looking for another vehicle. Great service. More

by sjp1389 Verified Customer Verified Customer

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It was a great experience and everyone was very kind. This is the second vehicle that I have purchased from them. This is the second vehicle that I have purchased from them. More

by TONYACAMP10 Verified Customer Verified Customer

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Since the first time I talked to Brock he was the utmost respectful and helpful he went above and beyond to find me the right car that fits me and my needs thank you very very respectful and helpful he went above and beyond to find me the right car that fits me and my needs thank you very very More

by STEPHANIEA121002 Verified Customer Verified Customer

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Best dealership in utah! Very understanding, knowledgeable, and willing to work with the customer to find the best deal for the customer. Very understanding, knowledgeable, and willing to work with the customer to find the best deal for the customer. More

by LOPEZEFR014 Verified Customer Verified Customer

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